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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.5 from 70 reviews · View Statistics
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Hitesh C.
Hitesh C.Sydney, NSW

Worst customer service, order was placed in April is still not delivered.

published

Worst customer service, order was placed in April is still not delivered. The customer service, store rep and store manager have been providing false assurance and delivery date keeps moving every 2 weeks.

I understand that there was a lockdown, but other vendors delivered during or immediately post lockdown.

Would never buy from Osmen again.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Mark D.
Mark D.Sydney, NSW

A nightmare to deal with

published

We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.

Product Quality
1/5
Incentivised Review No

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0.0
(1,234)
Loukie
LoukieAU
  • 4 reviews

Excellent outdoor furniture purchase

published

I have purchased three outdoor settings from Osmen Outdoor Furniture and am delighted with all the purchases. The furniture is comfortable, easy to clean and the delivery and set up service was excellent

Product Quality
5/5
Incentivised Review No
Melissa Hall
Melissa HallSydney, NSW

Do not buy from Osmen.

published

I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience

Product Quality
1/5
Incentivised Review No
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Fantastic service and great product

published

Very prompt service with delivery of the furniture just one week after ordering!
The customer service was also excellent.
I am now enjoying the sturdy outdoor furniture!

Incentivised Review No
Bev
BevSydney, NSW
  • 3 reviews

Great products and excellent customer service

published

I purchased an outdoor setting - I was very impressed with the range and quality. The customer service around delivery and then checking in was excellent, I will be a repeat customer.

Product Quality
5/5
Incentivised Review No

Excellent Customer Service

published

Great customer service & communication from purchase to delivery! Angie was very friendly & knowledgeable. Can’t wait to put the furniture all together at the new house (it’s still all packaged up for the time being).

Incentivised Review No
Andy-Rose Bay
Andy-Rose BaySydney, NSW
  • 2 reviews

Have used Ozmen for two major outdoor purchases

published

Store was great with helpful and unobtrusive shop floor help. Deliveries took a while (mainly because of delays from covid) but happened exactly when agreed. Delivery service was excellent especially removing all packaging. When we did have a minor product fault it was dealt with quickly and efficiently. Very happy to recommend Ozmen and we will use them again - as and when we have need.

Product Quality
5/5
Incentivised Review No

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0.0
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Aditya
AdityaSydney, NSW

Worst Customer Service

published

Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.

Whenever I call they are saying the same thing that we will call you back as we are organising things.

Would never recommend anyone to buy stuff from Osmen.

Thanks
Aditya

Product Quality
3/5
Incentivised Review No
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Dita
Dita
  • 3 reviews

Excellent

published

I am happy with my outdoor furniture. But lit was misunderstanding regarding assembling. But I spoken to a sales person and it was resolved very well. I am happy with the service.

Incentivised Review No
Return Claim MadeNo
Solly.b
Solly.bSydney, NSW
  • 2 reviews

Happy customer

published

So happy with my outdoor furniture. Good quality Everything went smoothly. Thank you for an easy transaction:) would definitely recommend

Product Quality
5/5
Incentivised Review No

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0.0
(1,234)
Jo Abignano
Jo AbignanoSydney, NSW

Love my outdoor setting ... great purchase!

published

Friendly in store service and advice teamed with efficient and timely delivery and set up of my outdoor setting made this a great experience. Highly recommend Osmen.

Product Quality
5/5
Incentivised Review No
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Egg Chair Broken after only 18 months

published

We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.

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Product Quality
1/5
Incentivised Review No

Excellent service all round

published

I recently bought a hanging chair from Dao at Osmen Artarmon. Frank at Smithfield warehouse deserves special mention for exceptional customer service also.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Amy
Amy
  • 2 reviews
  • 8 likes

Shocking customer service and still no dining setting 6 months after placing the order

published

I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.

Product Quality
1/5
Incentivised Review No
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