1 photo
Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.5 from 70 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Osmen Outdoor Furniture

Reviews

3.0
25 reviews
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Nicole v.
Nicole v.
  • 3 reviews

Buyer Beware!

published
  • Thumbnail
  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Hitesh C.
Hitesh C.Sydney, NSW

Worst customer service, order was placed in April is still not delivered.

published

Worst customer service, order was placed in April is still not delivered. The customer service, store rep and store manager have been providing false assurance and delivery date keeps moving every 2 weeks.

I understand that there was a lockdown, but other vendors delivered during or immediately post lockdown.

Would never buy from Osmen again.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Other Furniture Shops

 
 

0.0
(1,234)
Mark D.
Mark D.Sydney, NSW

A nightmare to deal with

published

We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Loukie
LoukieAU
  • 4 reviews

Excellent outdoor furniture purchase

published

I have purchased three outdoor settings from Osmen Outdoor Furniture and am delighted with all the purchases. The furniture is comfortable, easy to clean and the delivery and set up service was excellent

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Furniture Shops

Find out how Osmen Outdoor Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Melissa Hall
Melissa HallSydney, NSW

Do not buy from Osmen.

published

I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Bev
BevSydney, NSW
  • 3 reviews

Great products and excellent customer service

published

I purchased an outdoor setting - I was very impressed with the range and quality. The customer service around delivery and then checking in was excellent, I will be a repeat customer.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Andy-Rose Bay
Andy-Rose BaySydney, NSW
  • 2 reviews

Have used Ozmen for two major outdoor purchases

published

Store was great with helpful and unobtrusive shop floor help. Deliveries took a while (mainly because of delays from covid) but happened exactly when agreed. Delivery service was excellent especially removing all packaging. When we did have a minor product fault it was dealt with quickly and efficiently. Very happy to recommend Ozmen and we will use them again - as and when we have need.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
should-i-buy-expensive-or-cheap-outdoor-furniture
Next
Aditya
AdityaSydney, NSW

Worst Customer Service

published

Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.

Whenever I call they are saying the same thing that we will call you back as we are organising things.

Would never recommend anyone to buy stuff from Osmen.

Thanks
Aditya

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
Dita
Dita
  • 3 reviews

Excellent

published

I am happy with my outdoor furniture. But lit was misunderstanding regarding assembling. But I spoken to a sales person and it was resolved very well. I am happy with the service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Furniture Shops

Find out how Osmen Outdoor Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Solly.b
Solly.bSydney, NSW
  • 2 reviews

Happy customer

published

So happy with my outdoor furniture. Good quality Everything went smoothly. Thank you for an easy transaction:) would definitely recommend

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance As advertised
Jo Abignano
Jo AbignanoSydney, NSW

Love my outdoor setting ... great purchase!

published

Friendly in store service and advice teamed with efficient and timely delivery and set up of my outdoor setting made this a great experience. Highly recommend Osmen.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Other Furniture Shops

 
 

0.0
(1,234)

Egg Chair Broken after only 18 months

published

We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.

  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Furniture Shops

Find out how Osmen Outdoor Furniture compares to other Furniture Shops

Know better, choose better.

Compare all

Excellent service all round

published

I recently bought a hanging chair from Dao at Osmen Artarmon. Frank at Smithfield warehouse deserves special mention for exceptional customer service also.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Amy
Amy
  • 2 reviews
  • 8 likes

Shocking customer service and still no dining setting 6 months after placing the order

published

I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Michael
MichaelSydney, NSW
  • 2 reviews
  • Verified

Quality outdoor lounge setting

published

Purchased the Alice 4pc outdoor setting from the Castle Hill store. Great explanation of product prior to purchase by sales staff. Very pleased with quality, construction, and ease of assembly. Item was delivered on the day as promised. Delivery time confirmed on the day. Pleased with the overall experience.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Osmen Outdoor Furniture representatives

Other Furniture Shops

Previous
Next
See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.