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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.5 from 86 reviews · View Statistics
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AmandaM
AmandaMSydney, NSW
  • 2 reviews

Be warned

published

Brought a 6 piece outdoor setting from them, the synthetic rattan lounges with ceramic table ,paying the extra for a brand we though was quality as they promote their products as superior, hence the price. Our setting has suddenly split all over making it unusable and an eyesore - as its just 2 years old i contacted them to ask about having it replaced or repaired and was basically told they are not interested and to sort it out myself. Its a VERY expensive purchase to have only lasted 2 years before complete disintergration. here attached is a pic of what a osmen quality product looks like after 2 years.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Egg Chair Broken after only 18 months

published

We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Eric
EricSydney, NSW

Fantastic

published

Visited Castle Hill store just looking and spoke to Angie, she had fantastic knowledge and ideas, assisted with measurements and specific pricing.
After decided to purchase she kept in contact nominating delivery date, all products arrived on time and were installed, installers removed all rubbish and left no mess.
A few days latter i noticed a scrape in white paintwork on armchair, i spoke to another sales person who after sending photos organised a replacement the following week.
Angie followed up all correspondence to ensure complete satisfaction.
I cannot speak highly enough of their products, prices and professionalism.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
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