Osmen Outdoor Furniture

I spent thousands on an outdoor lounge setting from Osmen at Artarmon. Within about 2 years, the wicker had deteriorated to the point where the arms were all broken down, and the seats were deteriorating too. It looked terrible and was too uncomfortable to use. I contacted the store, and was informed that the product was out of warranty and discontinued. The response I received was not only unhelpful, it was passive aggressive and rude! Here is the opening line: "It is unfortunate to see such a beautiful set becomes like this due to lack of ca...

We purchased Osmen Orb chair, for Christmas present, and when unwrapping the paint is missing on a section of the frame & has cracks all around not very good for such an expensive chair I feel really disappointed, my wife emailed and then called the company spoke to [Name Removed] From Alexandria and was told to buy spray paint from Bunnings or that they could send us a spray can and paint it ourselves really [Name Removed]?

I bought a TT Milo Extension Table With 6 aluminium slings dining chairs from OSMEN Artarmon in October 2018. I also paid for a Privilege Membership card -2 yrs. The table top starting having a thin crack which spread across the width and length of the table over the past 3 months. In Mid July 2020, I went into Artarmon and raised with them. They told me I had to email back with photos of the table to the email address I received with the original order details as ‘they had changed their computer system and could not locate any records’. T...