A nightmare to deal with
We cancelled our order due to non delivery, then Osmen charged us 20% and failed to refund the money for months. They don’t call you back when you try to chase them up.
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Worst Customer Service
Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.
Whenever I call they are saying the same thing that we will call you back as we are organising things.
Would never recommend anyone to buy stuff from Osmen.
Shocking customer service and still no dining setting 6 months after placing the order
I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.
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Called up to make changes of the order but still got what I originally ordered, contacted them and was told that they didn’t have the record of my call and it might be someone who worked just for one day and the guy forgot to inform them of the changes.
rubbish customer service
staff at the SMITHFIELD warehouse was very aggressive and abusive. when I went there for a pick up then he advised that he doesn't care and I just have to wait and he doesn't know how long it takes
Poor quality and worst customer service
I bought a TT Milo Extension Table With 6 aluminium slings dining chairs from OSMEN Artarmon in October 2018. I also paid for a Privilege Membership card -2 yrs. The table top starting having a thin crack which spread across the width and length of the table over the past 3 months. In Mid July 2020, I went into Artarmon and raised with them. They told me I had to email back with photos of the table to the email address I received with the original order details as ‘they had changed their computer system and could not locate any records’. T...hey were unable to assist me and just told me to send the email. The only interest they had was in selling furniture so as soon as another customer came in they walked away. I took photos and emailed Osmen three times as instructed and have received no response. A product at their pricing should last a long time. Do not buy their furniture. It is poor quality for a top price and service is non existent. You can not put a warranty claim in because they do not respond!!!
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