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Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
Fell to pieces, overpriced, terrible customer support - do not buy!
I spent thousands on an outdoor lounge setting from Osmen at Artarmon. Within about 2 years, the wicker had deteriorated to the point where the arms were all broken down, and the seats were deteriorating too. It looked terrible and was too uncomfortable to use. I contacted the store, and was informed that the product was out of warranty and discontinued. The response I received was not only unhelpful, it was passive aggressive and rude! Here is the opening line: "It is unfortunate to see such a beautiful set becomes like this due to lack of ca...re and maintenance". Dao continued to inform me that because the set had been exposed to sunlight, the only thing he could do is sell me a different set... no, thank you! I don't have a need for outdoor furniture that can not withstand 3-4 hours per day of sunlight. I now have a really large, expensive pile of rubbish that I need to pay to take to the tip. Do not buy anything from Osmen Furniture!!
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