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- 2 reviews
- 2 likes
Absolutely appalling condition
Horrible customer experience with booking in delivery, company is not organised at all, kept changing deliver days/times. Product (egg chair) came with rust all over it
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- 3 reviews
- 1 like
Buyer Beware!
I bought an outdoor lounge setting online. The website clearly stated (and still does today) that the item is in stock with 7 to 10 days delivery. I bought in good faith believing this. On day 7 (business days) after my order was placed, and my credit card debited, I received an automated email, no phone call, to say that my lounge was out of stock and there would be a 6 week delay. Nothing else. I called to cancel my order which was quite difficult. The customer service people are not empowered to help, and had to call "Head Office" to ge...
Read moret a refund agreed to. Be careful that there is a 20% non refundable "cancellation fee" which of course I disputed and had waived. This company's website is misleading, basically lying as the item is not in stock, despite still saying so right now. Beware of purchasing online from this company. Do NOT recommend.
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
Do not buy from Osmen.
I purchased a lounge online in April and paid in full. 5 months later despite numerous promises of it being delivered it is still not here. I have asked for a refund which hasn’t been provided. Terrible service experience
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
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Extra Information
Other Furniture Shops
Excellent service
Next day delivery and very comfortable
I was skeptical at first, I'm very much a spring mattress snob but I am definitely converted!
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