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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.6 from 93 reviews · View Statistics
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Reviews

3.7
13 reviews
5
(8)
4
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AmandaM
AmandaMSydney, NSW
  • 2 reviews

Be warned

published

Brought a 6 piece outdoor setting from them, the synthetic rattan lounges with ceramic table ,paying the extra for a brand we though was quality as they promote their products as superior, hence the price. Our setting has suddenly split all over making it unusable and an eyesore - as its just 2 years old i contacted them to ask about having it replaced or repaired and was basically told they are not interested and to sort it out myself. Its a VERY expensive purchase to have only lasted 2 years before complete disintergration. here attached is a pic of what a osmen quality product looks like after 2 years.

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  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
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Aditya
AdityaSydney, NSW

Worst Customer Service

published

Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.

Whenever I call they are saying the same thing that we will call you back as we are organising things.

Would never recommend anyone to buy stuff from Osmen.

Thanks
Aditya

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Egg Chair Broken after only 18 months

published

We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.

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  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
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Chet
ChetSydney, NSW

Chaotic management

published

Called up to make changes of the order but still got what I originally ordered, contacted them and was told that they didn’t have the record of my call and it might be someone who worked just for one day and the guy forgot to inform them of the changes.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
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Inge Kearney

Excellent service

by Inge Kearney on 19 Aug 2022
Very comfortable mattress and easy to make as it is not too heavy.... Read full review

SteveH

Next day delivery and very comfortable

by SteveH on 19 Aug 2022
Hard to believe that something packed so tightly could be so firm and supportive once out of the box! It feels less bulky than our previous spring mat... Read full review

Eryn

I was skeptical at first, I'm very much a spring mattress snob but I am definitely converted!

by Eryn on 19 Aug 2022
Very supportive and soft at the same time, we are sleeping longer and better as well as falling asleep easier!... Read full review

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