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I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.
Told me I should bring my outdoor furniture INDOORS when it rains
Firstly I asked this question prior to purchase and was told the chairs were fine though the cushions should be removed. I am ok with that. I purchased a Portofino setting from Artarmon which is powder coated metal with timber arms. When it rains water gets trapped under the timber and I drain it after rain by tipping it over. Artarmon store said it shouldn’t be getting under so came to collect the chairs (after 2 months of phone and email contact). I thought they were replacing but instead drilled holes very poorly all through the frame, scrat...ched areas and ruined the setting (see photos). I can’t believe someone signed it off as acceptable. After more call/emails they replaced the entire setting with one that traps more water than the first. I still have concerns about the timber rotting but I’m not going down that road again.
BAD CUSTOMER SERVICE AND DISSAPOINTED.
I called Osmon in late October to ask the lead time on a two seater and coffee table. I was told that I would have it in eight to twelve weeks as there was stock on the water from Italy. I place order on September 3rd and paid in full. After dozens of attempts to make contact with osmen to get detail on the delivery I finally get email from ###### to check my details we correct. I confirmed the correct details and had to further email about delivery. Another email from ##### said that the product would not be delievered prior to xmass. Twelve weeks would be November 30th approx. The customer service is simply very bad. Once your money is taken then you whistle in the wind. Noting bad to say about the products.
Expensive and falling apart
Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.
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worst customer service
We went to Auburn Osman, the lady staff over there is busy on the mobile phone for more than half an hour and does not care about the customer in the shop. When we asked about the product information it's very hard for her to reply. Maybe she don't like customer coming into the store. I felt like shopping in the grocery shop. The outlet is very nice with a good collection of furniture but the staff lacks customer service skills.
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