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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.6 from 67 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (3)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes (0) · No (4)
  • Product Appearance As advertised (0) · Not as advertised (1)
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Transfer fee

published

I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tim
Tim
  • 7 reviews
  • 5 likes

Told me I should bring my outdoor furniture INDOORS when it rains

published
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Product Quality
2/5
Incentivised Review No

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0.0
(1,234)
Jerry
JerrySydney, NSW
  • 2 reviews

BAD CUSTOMER SERVICE AND DISSAPOINTED.

published

I called Osmon in late October to ask the lead time on a two seater and coffee table. I was told that I would have it in eight to twelve weeks as there was stock on the water from Italy. I place order on September 3rd and paid in full. After dozens of attempts to make contact with osmen to get detail on the delivery I finally get email from ###### to check my details we correct. I confirmed the correct details and had to further email about delivery. Another email from ##### said that the product would not be delievered prior to xmass. Twelve weeks would be November 30th approx. The customer service is simply very bad. Once your money is taken then you whistle in the wind. Noting bad to say about the products.

Product Quality
4/5
Incentivised Review No
Susan Brown
Susan BrownSydney, NSW
  • 3 reviews

Expensive and falling apart

published

Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.

Product Quality
2/5
Incentivised Review No
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Manas
ManasSydney, NSW

worst customer service

published

We went to Auburn Osman, the lady staff over there is busy on the mobile phone for more than half an hour and does not care about the customer in the shop. When we asked about the product information it's very hard for her to reply. Maybe she don't like customer coming into the store. I felt like shopping in the grocery shop. The outlet is very nice with a good collection of furniture but the staff lacks customer service skills.

Osmen Outdoor Furniture
Osmen F.Osmen Outdoor Furniture

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