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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.6 from 69 reviews · View Statistics
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Loukie
LoukieAU
  • 4 reviews

Excellent outdoor furniture purchase

published

I have purchased three outdoor settings from Osmen Outdoor Furniture and am delighted with all the purchases. The furniture is comfortable, easy to clean and the delivery and set up service was excellent

Product Quality
5/5
Incentivised Review No

Fantastic service and great product

published

Very prompt service with delivery of the furniture just one week after ordering!
The customer service was also excellent.
I am now enjoying the sturdy outdoor furniture!

Incentivised Review No

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Bev
BevSydney, NSW
  • 3 reviews

Great products and excellent customer service

published

I purchased an outdoor setting - I was very impressed with the range and quality. The customer service around delivery and then checking in was excellent, I will be a repeat customer.

Product Quality
5/5
Incentivised Review No

Excellent Customer Service

published

Great customer service & communication from purchase to delivery! Angie was very friendly & knowledgeable. Can’t wait to put the furniture all together at the new house (it’s still all packaged up for the time being).

Incentivised Review No
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Andy-Rose Bay
Andy-Rose BaySydney, NSW
  • 2 reviews

Have used Ozmen for two major outdoor purchases

published

Store was great with helpful and unobtrusive shop floor help. Deliveries took a while (mainly because of delays from covid) but happened exactly when agreed. Delivery service was excellent especially removing all packaging. When we did have a minor product fault it was dealt with quickly and efficiently. Very happy to recommend Ozmen and we will use them again - as and when we have need.

Product Quality
5/5
Incentivised Review No
Dita
Dita
  • 3 reviews

Excellent

published

I am happy with my outdoor furniture. But lit was misunderstanding regarding assembling. But I spoken to a sales person and it was resolved very well. I am happy with the service.

Incentivised Review No
Return Claim MadeNo
Solly.b
Solly.bSydney, NSW
  • 2 reviews

Happy customer

published

So happy with my outdoor furniture. Good quality Everything went smoothly. Thank you for an easy transaction:) would definitely recommend

Product Quality
5/5
Incentivised Review No
Jo Abignano
Jo AbignanoSydney, NSW

Love my outdoor setting ... great purchase!

published

Friendly in store service and advice teamed with efficient and timely delivery and set up of my outdoor setting made this a great experience. Highly recommend Osmen.

Product Quality
5/5
Incentivised Review No

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Transfer fee

published

I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent service all round

published

I recently bought a hanging chair from Dao at Osmen Artarmon. Frank at Smithfield warehouse deserves special mention for exceptional customer service also.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Gail Kilov
Gail KilovNew South Wales

Just perfect

published

Recently acquired an Osmen outdoor lounge and dining chairs.
Excellent service from Craig at Moore Park and the delivery team

Incentivised Review No

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Michael
MichaelSydney, NSW
  • 2 reviews
  • Verified

Quality outdoor lounge setting

published

Purchased the Alice 4pc outdoor setting from the Castle Hill store. Great explanation of product prior to purchase by sales staff. Very pleased with quality, construction, and ease of assembly. Item was delivered on the day as promised. Delivery time confirmed on the day. Pleased with the overall experience.

Product Quality
5/5
Incentivised Review No
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Tim
Tim
  • 7 reviews
  • 5 likes

Told me I should bring my outdoor furniture INDOORS when it rains

published
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Product Quality
2/5
Incentivised Review No
Jerry
JerrySydney, NSW
  • 2 reviews

BAD CUSTOMER SERVICE AND DISSAPOINTED.

published

I called Osmon in late October to ask the lead time on a two seater and coffee table. I was told that I would have it in eight to twelve weeks as there was stock on the water from Italy. I place order on September 3rd and paid in full. After dozens of attempts to make contact with osmen to get detail on the delivery I finally get email from ###### to check my details we correct. I confirmed the correct details and had to further email about delivery. Another email from ##### said that the product would not be delievered prior to xmass. Twelve weeks would be November 30th approx. The customer service is simply very bad. Once your money is taken then you whistle in the wind. Noting bad to say about the products.

Product Quality
4/5
Incentivised Review No
Susan Brown
Susan BrownSydney, NSW
  • 3 reviews

Expensive and falling apart

published

Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.

Product Quality
2/5
Incentivised Review No
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