Reviewer Photos & Videos
Excellent outdoor furniture purchase
I have purchased three outdoor settings from Osmen Outdoor Furniture and am delighted with all the purchases. The furniture is comfortable, easy to clean and the delivery and set up service was excellent
Fantastic service and great product
Very prompt service with delivery of the furniture just one week after ordering!
The customer service was also excellent.
I am now enjoying the sturdy outdoor furniture!
Great products and excellent customer service
I purchased an outdoor setting - I was very impressed with the range and quality. The customer service around delivery and then checking in was excellent, I will be a repeat customer.
Excellent Customer Service
Great customer service & communication from purchase to delivery! Angie was very friendly & knowledgeable. Can’t wait to put the furniture all together at the new house (it’s still all packaged up for the time being).
Have used Ozmen for two major outdoor purchases
Store was great with helpful and unobtrusive shop floor help. Deliveries took a while (mainly because of delays from covid) but happened exactly when agreed. Delivery service was excellent especially removing all packaging. When we did have a minor product fault it was dealt with quickly and efficiently. Very happy to recommend Ozmen and we will use them again - as and when we have need.
I am happy with my outdoor furniture. But lit was misunderstanding regarding assembling. But I spoken to a sales person and it was resolved very well. I am happy with the service.
So happy with my outdoor furniture. Good quality Everything went smoothly. Thank you for an easy transaction:) would definitely recommend
Love my outdoor setting ... great purchase!
Friendly in store service and advice teamed with efficient and timely delivery and set up of my outdoor setting made this a great experience. Highly recommend Osmen.
I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.
Excellent service all round
I recently bought a hanging chair from Dao at Osmen Artarmon. Frank at Smithfield warehouse deserves special mention for exceptional customer service also.
Recently acquired an Osmen outdoor lounge and dining chairs.
Excellent service from Craig at Moore Park and the delivery team
Quality outdoor lounge setting
Purchased the Alice 4pc outdoor setting from the Castle Hill store. Great explanation of product prior to purchase by sales staff. Very pleased with quality, construction, and ease of assembly. Item was delivered on the day as promised. Delivery time confirmed on the day. Pleased with the overall experience.
Told me I should bring my outdoor furniture INDOORS when it rains
Firstly I asked this question prior to purchase and was told the chairs were fine though the cushions should be removed. I am ok with that. I purchased a Portofino setting from Artarmon which is powder coated metal with timber arms. When it rains water gets trapped under the timber and I drain it after rain by tipping it over. Artarmon store said it shouldn’t be getting under so came to collect the chairs (after 2 months of phone and email contact). I thought they were replacing but instead drilled holes very poorly all through the frame, scrat...ched areas and ruined the setting (see photos). I can’t believe someone signed it off as acceptable. After more call/emails they replaced the entire setting with one that traps more water than the first. I still have concerns about the timber rotting but I’m not going down that road again.
BAD CUSTOMER SERVICE AND DISSAPOINTED.
I called Osmon in late October to ask the lead time on a two seater and coffee table. I was told that I would have it in eight to twelve weeks as there was stock on the water from Italy. I place order on September 3rd and paid in full. After dozens of attempts to make contact with osmen to get detail on the delivery I finally get email from ###### to check my details we correct. I confirmed the correct details and had to further email about delivery. Another email from ##### said that the product would not be delievered prior to xmass. Twelve weeks would be November 30th approx. The customer service is simply very bad. Once your money is taken then you whistle in the wind. Noting bad to say about the products.
Expensive and falling apart
Four years ago my husband and I bought an expensive outdoor setting from Osmen. The weaving on the table is now completely broken and the seats are now starting to break up. We've spoken twice to salesmen but they don't offer any refund or alternative setting, no help whatever.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Osmen Outdoor Furniture representatives
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.