Absolutely shameful practice .
This was my second visit to this so called disability support office and was completely in shock after leaving my appointment.
On arrival I was ask for my resume and I sent it to my consultant email address
How ever she was not happy with that because it was in PDF form,
She told me she needs it in word format!!!
Or you are in breach of your Centrelink contract and she threatened to cancel my benefits. This was not helpful to me at all
As I told her I had a mental condition she proceeded to explain to me that she didn’t care about my condition and if I had a problem take it up with Centrelink!!!
and said to me theirs nothing wrong with you,
( accept you are a little overweight!!!)
- Verified customer
Sloppy practice, repeated problems and blames the disabled clients for staff mistakes
Ostara are experts at wasting your time. They don't have anything to offer job seekers. As a small provider they seem lazy and unmotivated and would prefer to hang out chatting in their empty office, than get on the hunt for their clients. This apathetic attitude makes their work sloppy, they make a lot of mistakes and constantly screw up details, dates and times. But don't expect them to ever be responsible for their mistakes - it's always the job-seeker's fault of course - or they blame Centrelink. They have zero options for job seekers from ...my experience and make zero effort to find options. The staff are usually nice to your face but extremely "eh whatever". It appears their attitude is they believe they can't find people with a disability work, so why bother trying? One woman I had was discriminatory against me for being disabled! She was so self absorbed and thoughtless in her "approach" to me that she didn't even realise how discriminatory she was being, even though I politely asked her for respect and acknowledgement. When I rang Ostara HQ to speak about my issues faced with the office I got the generic customer service speak "I'm sorry you feel that way" but no genuine acknowledgement of just how much Ostara had wasted my time over months and months. There was certainly no mention of the backhanded subtle discrimination I faced from their worker and when I pressed for the discriminatory attitude to be recognised, I got no response. And this is a disability provider? The area manager was also supposed to call me to discuss my situation but I never heard from her. They really don't care. Just yet another window dressing not-for-profit using disabled people to gain funding and grants. Shameful.
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