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Ouffer

Ouffer Questions & Answers (page 2 of 2)

2.0 from 350 reviews

29 questions from our users

Nat76

Nat76asked

I have been waiting for 11 weeks for a product I ordered from Pop. All of the emails I have sent chasing it up go unanswered except from the blasted auto reply. Is there someone I can contact directly to find out what is happening with my order?

2 answers
Ouffer
Jamal A.Ouffer

Hi Nat,

I'm more than happy to assist with your enquiry. Could you please provide me with your Desk ticket number so I can better assist you.

Kind Regards,

Ouffer Customer Care

Nat76
Nat76

This has been addressed in my review. Thanks.


James lynch

James lynchasked

Has anybody purchased the portable air conditioner and now been told shipping will be at least 8 weeks and not the originally stated 4 weeks?? Trying to resolve the issue but am not getting any reply from ouffer.

3 answers
Ouffer
Jamal A.Ouffer

Hi James,

We are experiencing some delays in our warehouse that are affecting our delivery times.

Typically 90% of our orders are delivered within 2 - 4 weeks but unfortunately in this circumstance the product is likely to arrive in late January.

Kind Regards,
Ouffer Customer Care

James lynch
James lynch

At the end of summer holidays?? Good stuff. Anyway why do I get a response on here and no one replies to emails? I have put in a request for a refund.

Bec14
Bec14

Yer I would like to know why we can get our answers on here, yet you dont answer on facebook and take forever with emails or only have a auto response. Crazy


A.J

A.Jasked

Has anyone got a 'phone number where I can call Ouffer??

1 answer
Ouffer
Jamal A.Ouffer

Hi A.J,

Unfortunately we do not provide a phone based service at this time. Please email support@ouffer.com for any questions or enquiries.

Kind Regards,
The Ouffer Support Team


Tracy54

Tracy54asked

Can someone please contact me regarding a purchase I have made. Dates have been printed incorrectly.

1 answer
Ouffer
Jamal A.Ouffer

Hi Tracy,

Could you please email our support team at support@ouffer.com and we will endeavour to get back to you soon.

Kind Regards,

The Ouffer Team


Sohel

Sohelasked

I bought a car vaccume cleaner few weeks ago. The voucher has already been expired and I didnt get my product yet. They suppose to send that product to me.What should i do now. can I get the phone contact number for ouffer?

2 answers
Richard28
Richard28

You can email them, and see what they say. If they don't resolve the issue satisfactorily, you can go to the ADMA or the Fair Trading department and they can advocate for you.

Ouffer
Jamal A.Ouffer

Hi Sohel,

Please email us at support@ouffer.com and we'll be more than happy to look into this for you.

Kind Regards,

Jamal
Team Ouffer


Tom C

Tom Casked

Please could you reply to my email re shipment address - Receipt No: 3303-9937-8065-7684

Very concerned my items will go to the wrong address. Please reply to confirm correct address as per email yesterday to Greg and today to support

1 answer
Ouffer
Jamal A.Ouffer

Hi Tom,

Thanks for getting back to me with that information. Once the deal has finished on our site, shipping can take up to four weeks.

You have nothing to worry about in this case :)

Cheers,

Jamal
Team Ouffer


Andrew18

Andrew18asked

I purchased a voucher from Ouffer 1 week ago but the voucher has not appeared on my account for downloading / printing. Despite my contacting them via their helpdesk, and someone called "Tia" apparently looking after my enquiry, and a further 3 follow-ups on my part, I have heard nothing more.

Has anyone else had this experience?

1 answer
Ouffer
Jamal A.Ouffer

Hi Andrew!

I'm the Customer Service Team Leader here at Ouffer.com and I would like to assist you with locating your voucher.

I'm sorry that you have not been able to locate your voucher.

Unfortunately I don't have access to your details and as such, it's difficult for me to assist you further right now, but please feel free to email me directly via jamal@ouffer.com and I will endeavour to get back to you very soon!

Kind Regards,

Jamal
Team Ouffer


ML

MLasked

Has anyone ever purhcased vouchers from Ouffer where you only have 1 more day to make the purchase only to find that the deal has been extended the following day and the day after that and the day after that? I have made my purchase and have recieved my voucher but the it states that my order will get sent to the supplier once the deal finishes. The voucher is valid for 3 months. If i'm not sure when the deal is actually going to finish, how do I know if my order will ever go through?

1 answer
SuchADeal
SuchADeal

No, I didn't have that experience. However, I had a hell of a time getting two credits on my credit card for dud vouchers from Ouffer. Eventually I had to go to my credit card issuer to get the credits back on my card. I would highly recommend staying away from Ouffer.


leanneatkinson2010

leanneatkinson2010asked

Why are they not answering my emails?
fraudulent businesses make them look like ?? Two appointments using OUFFER vouchers ,2 times they wouldn't accept vouchers.

1 answer

Ouffer is terrible! Wouldn't refund my money after the provider didn't honour the vouchers.


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