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Our Furniture Warehouse

Our Furniture Warehouse

Physical store, Online store (See All)
4.8 from 36 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Our Furniture Warehouse

Reviews

4.8
36 reviews
  • Product Quality
    4.8 (24)
  • Return Claim MadeYes (1) · No (25)
  • Warranty Claim MadeYes (1) · No (25)
  • Product Appearance As advertised (23) · Not as advertised (1)
  • Shipping
    5.0 (3)
  • Customer Service
    4.8 (21)
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Reviewer Photos & Videos

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JasminJ
JasminJ
  • 2 reviews

Fantastic service and products

published

Ordered our lounge online from Melbourne and received the product within 4 days. Fantastic customer service and great product.
Very prompt with communication both via email and phone. Highly recommend.

Product Quality
5/5
Shipping
5/5
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Meredith
Meredith
  • 6 reviews
  • 2 likes

DON'T BUY if you are outside of Adelaide

published
Product Quality
2/5
Incentivised Review No
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Excellent customer service

published

Our whole experience was so smooth and hassle free. Everyone from the sales staff to the delivery guys, were excellent and friendly. We wouldn’t hesitate to purchase from them again

Product Quality
5/5
Customer Service
5/5
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Highly recommend, excellent quality and service

published

We bought a recliner suite from Our Furniture Warehouse. The in store service was excellent, delivery prompt and the boys did a great job installing. We had a small issue with some stitching and a recliner button. OFW responded promptly and sent their upholsterer out. He was fantastic and completed the repairs swiftly and to a high standard. After purchase service was brilliant. Our lounge is so comfortable and looks great. Highly recommend OFW.

Product Quality
5/5
Customer Service
5/5
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Shari B.
Shari B.Metropolitan Adelaide, SA
  • 3 reviews

Great service and fantastic prices!

published

My lounge has finally arrived and I am so happy! From start to finish I have had a fantastic experience with Our Furniture Warehouse and would happily go back for anything else I need.
The staff in store were friendly and helpful and kept me updated after sale for delivery details.
The delivery team were super efficient and took great care.
My lounge is super comfy and fits in perfectly in my lounge.

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Product Quality
5/5
Customer Service
5/5
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Lincoln
Lincoln
  • 3 reviews
  • 1 like

Great store at GeppsCross, Luke has looked after us both times for two separate lounges.

published

The store is well layed out and the staff aren't pushy like others. Everyone is more than happy to help with any needs and ordering.

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Product Quality
5/5
Customer Service
5/5
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Google G.
Google G.Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Honesty, communication, the things we want from a retailer

published

The products were great, the prices fantastic, what furniture we recieved was delivered and assembled, all rubish removed. This is where the problems start, not all the furniture arrived, when we chased it up they apologised, said the rest would be three weeks away, three weeks later rang again, "sorry it's three weeks away", no communication from them, commented on their Facebook page and they deleted it, maybe they should try communicating with their customers instead of censoring them

Product Quality
5/5
Customer Service
1/5
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Lilycool
Lilycool
  • 3 reviews
  • 1 like

Best service

published

I love shopping at our furniture warehouse. These staffs are so friendly. I have really good experience with Phil. He is so amazing. I had some issues with my orders. My dinning sets order are too big for my dinning room so I need to exchange to another set. Phil tried to help me solve this! I definitely recommend my friends.

Product Quality
4/5
Customer Service
5/5
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JohnandSue
JohnandSueMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

VERY HAPPY

published

The store was easy to get around
The staff were very helpful without any pressure to purchase
The item that we purchased is proving to be the correct choice for us
The team that delivered it to us were excellent
Our purchase was; The BONDI 3 seater + 2 recliners in Premium charcoal rhino suede

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

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Excellent service and excellent products

published

Excellent service - really helpful staff and the manager was very helpful to a minor issue we had. I would definitely and have already recommended to anyone looking to purchase furniture from this business

Product Quality
5/5
Customer Service
5/5
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Francis T.
Francis T.Metropolitan Adelaide, SA

From Sales to Delivery, service is Amazing!

published
Customer Service
5/5
Incentivised Review No
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Damian H
Damian HMetropolitan Adelaide, SA

Paris Furniture

published
Product Quality
5/5
Customer Service
5/5
Our Furniture Warehouse
Josh A.Our Furniture WarehouseSend a private message

Hey Damian, thanks for the kind words. Our team will be so happy to ready this. Many thanks again and we are so glad you are happy :)

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Furniture Shops

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Lucinda
LucindaMetropolitan Adelaide, SA

Highly recommend Our Furniture Warehouse.

published

Great customer service from the moment we stepped foot into the store. Very satisfied with the range of products in store and on display. Found exactly what we were hoping to find. The whole process was easy and the delivery service was exceptional. Highly recommend!

Product Quality
5/5
Customer Service
5/5
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dazzshel
dazzshelMetropolitan Adelaide, SA
  • 2 reviews

Great Range at Affordable Prices

published

The whole process was made easy from ordering to delivery. Even better was the two day wait instead of 8-9weeks as it’s made right here. Gepps Cross get out there!

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with Our Furniture Warehouse

Great business

published

Great service through the whole process. Ordered our lounge after great in store service. We had a prolonged layby period while we completed some work on our newly built home and they were very patient with us. Delivered quickly once we were ready and had great communication with the delivery guy to country SA. We will be buying another 2 lounges from them soon and would highly recommend them to everyone!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Our Furniture Warehouse

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Our Furniture Warehouse

Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and SofasDining, Living and Sofas
Compare both Our Furniture Warehouse
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