Rip Off Company
I placed a $200 holding deposit on a second hand wheelchair for approximately 2 weeks. After 1 week I changed my mind and requested a refund. They stated that it was company policy not to refund deposits. I was never told that deposits are non-refundable. So in my opinion it is Senior Bashing again as I am 71 years old on the old age pension. I hope they enjoy whatever they do with my $200 but karma will catch up with them. I am sure this is not legal but they are insistent that I will not get a refund.
Poor Customer Care
This company took my scooter away to "service" it. Returned with damage to the hydraulics and now want to charge for fixing the hydraulics without being prepared to accept that they may well have damaged the scooter when they supposedly seviced it. All they know is to charge and then have their technical people attempt to bamboozle customers. Be wary. If you live in Melbourne better to have a local supplier
Another perfect product to help in my everyday Independence.
Shane Paterson, from Out and About Healthcare, helped me again tremendously in my second equipment purchase.
I actually requested to speak with her again, because I felt so at ease and comfortable speaking with Shane.
I discussed the purchase, with Shane, on the “KD LIFTING PLATFORM, Part-S27 Keyless FOB, Part-S19 Storage Bag (Mesh), to help me load my, recent purchase, of S-26 Mobility Scooter into the boot of my JEEP.
Shane again was extremely helpful. She came back with a great price for all 3 products plus freight.
I was very very pleas...
Speedy resolution to mysterious electrical problem.
My wifes Companion 180 developed electrical problems such as turning itself on and not being able to turn it off. Several parts were replaced to no avail.Stephen replaced it with a new one, even working over Xmas to achieve this result.Truly appreciate his help and that of Out and About health.
S26 Verve Scooter
I have just had a wonderful experience with Nicole who helped me with my purchase of an S26 Verve Scooter. Moving from a car to a scooter is not an easy transition but in my situation of having MS I have no choice, and the transition has been made so much easier with the help of Nicole, who was polite, cheerful, helpful, and patient with me throughout the whole procedure. Thank you Nicole and Out and About should feel proud to have you as an employee!
I've been needing a mobility scooter for years
I love how compact and easy it is to lift and transport my S21M manual folding scooter, it's also easy to manouver and drive. Extremely happy with my purchase! The delivery was faster than I expected! It also comes already assembled, that makes it all that less stressful. Just unpack and start driving!
As I have a home in NSW & QLD, I purchased a 2nd Brio 3 auto to leave 1 in each home and avoid having to travel with the unit.
The service and deliver was, as usual, 1st class, I have no hesitation in recommending Out and About Healthcare, and excellent company in every way.
Very efficient service by Out and About Healthcare, with the purchase of our new Brio 4 Delux folding mobility scooter.
The communications during the purchase and delivery were excellent and the scooter arrived within a couple of days.
It is difficult purchasing a product unseen, but the assistance we received in answering all our questions prior to purchase satisfied us that we were making the right decision.
On arrival the scooter has met all our expectations. We now look forward to my husband enjoying improved mobility.
Thank you to everyone at Out & About Healthcare
My experience with out and about has been excellent.
Thank you Out and about for the service I received when buying my S26
mobility scooter. It arrived before time and in excellent condition.
Unfortunately I have not used it much to date but am building a lifter to get it into my car. Thank You
People who care and understand.
Bought a 225 chair 5 months ago, and it developed a problem Phoned and received The best after care service, Kind, Helpful, Professional team, went out of their way to help and I am so thankful as my mobility issues mean I need the use of my chair for long periods of time cant thank them enough, Highly Recommend.
Great Products and service
I recently purchased a Heartway Maxx electric wheelchair and a transitional chair. Brilliant service from Angela and the team. Ordered one day arrived the next and we are in Central Qld. Great products and service. Have just received the Therapeutic Massage bed, it hasn’t disappointed, arrived within 2 days of placing order, no more restless nights and discomfort. I would highly recommend Out and About Healthcare, excellent staff with great product knowledge, everything was excellent from the ordering to the delivery. Keep up the good work, I will highly recommend this business to anyone requiring these type of aids.
We purchased a Heartway Brio 4 Deluxe Travel Scooter from Steve at the Gnangara (Perth) branch, and couldn't be happier with both the scooter and the sales and service provided by Steve and the team. We can thoroughly recommend them for the excellent, caring attention they gave to my husband. Thanks, Steve!
All the staff were very helpful ,excellent service . From sales to delivery driver .
In the end I choose companion 150 for portability for overseas travelling , over the other wheelchairs they had on display at the store .
Portable electric scooter
We are very happy with the portable fold up CLIO electric scooter we bought from the Perth branch of Out and About. It was just what we needed, and my wife is able to easily stow it in our Car boot. Their service was very professional and helpful.
Fold up scooter
I am very happy with my fold up scooter and it was such an easy transaction from the people at OUT AND ABOUT HEALTHCARE AT QLD. The staff are all so friendly and polite..
One happy customer
Very happy with the customer service, Yvette was extremely patient with my questions and provided good advice. I received, product delivered quickly and it is exactly what I was hoping, thank you
Very happy great customer services would highly recommend. I explained what my needs and disability and they guided me in the right product. Delivery same day!!!!! fully explained on operations
Love my scooter
Today was the first day I tried my new S19+ Heartway Brio3 Deluxe scooter in our shopping centre and believe me
I wasn't disappointed. I had the time of my life having the freedom to move about effortless.
Thank you Kylie Wilcock for making it happen.
Christos on Oct 19, 2018
October 22nd 2018 Update: Found my wheels at last.
Thank you Kylie Wilcock from 'outandabout Healthcare' for helping me find my mobility scooter and making my life so much easier. Kylie helped me find the right item at the right price an S19+ Heartway Brio3 ...Deluxe scooter. I used the scooter yesterday at our shopping centre and I didn't know myself, it was wonderful to be able to move around without having the pain in my legs. Thank you again Kylie Wilcock and team, Jessica and Chelsea.
The folding wheelchair is very well made and is very easy to use. Excellent service from supplier. The sales staff were very helpful and friendly. I would recommend this product and company to anyone.
Brilliant I have my independance back again
Love the S8X despite a minor hiccup sorted by Ross in Vic within 24hours. Follow up has been terrific and has reassured me of the quality and service of the company I'm dealing with. Keep up the good work.
Dan Ross Jessica and Angela
Luv yaz all
Questions & Answers
Could anyone provide their opinion regarding the Companion 115 and Companion 150 electric wheelchairs please.
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