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Out and About Healthcare Qld

Out and About Healthcare Qld

4.6 from 42 reviews · View Statistics

Reviews

4.6

42 reviews
5
(35)
4
(3)
3
(0)
2
(1)
1
(3)
James

JamesFar North Queensland, QLD

  • 6 reviews
  • 1 like
  • Verified

Rip Off Company

published

I placed a $200 holding deposit on a second hand wheelchair for approximately 2 weeks. After 1 week I changed my mind and requested a refund. They stated that it was company policy not to refund deposits. I was never told that deposits are non-refundable. So in my opinion it is Senior Bashing again as I am 71 years old on the old age pension. I hope they enjoy whatever they do with my $200 but karma will catch up with them. I am sure this is not legal but they are insistent that I will not get a refund.

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Peter Finkelstein

Peter FinkelsteinGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 3 likes
  • Verified

Poor Customer Care

published

This company took my scooter away to "service" it. Returned with damage to the hydraulics and now want to charge for fixing the hydraulics without being prepared to accept that they may well have damaged the scooter when they supposedly seviced it. All they know is to charge and then have their technical people attempt to bamboozle customers. Be wary. If you live in Melbourne better to have a local supplier

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Arthur S.

Arthur S.Sydney, NSW

  • Verified

Another perfect product to help in my everyday Independence.

published
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  • Verified

Speedy resolution to mysterious electrical problem.

published

My wifes Companion 180 developed electrical problems such as turning itself on and not being able to turn it off. Several parts were replaced to no avail.Stephen replaced it with a new one, even working over Xmas to achieve this result.Truly appreciate his help and that of Out and About health.
Terry

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Furperson

FurpersonSydney, NSW

  • 2 reviews
  • 1 like
  • Verified

S26 Verve Scooter

published

I have just had a wonderful experience with Nicole who helped me with my purchase of an S26 Verve Scooter. Moving from a car to a scooter is not an easy transition but in my situation of having MS I have no choice, and the transition has been made so much easier with the help of Nicole, who was polite, cheerful, helpful, and patient with me throughout the whole procedure. Thank you Nicole and Out and About should feel proud to have you as an employee!

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Janeane S.

Janeane S.Hunter Region, NSW

  • Verified

I've been needing a mobility scooter for years

published

I love how compact and easy it is to lift and transport my S21M manual folding scooter, it's also easy to manouver and drive. Extremely happy with my purchase! The delivery was faster than I expected! It also comes already assembled, that makes it all that less stressful. Just unpack and start driving!

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  • Verified

Great service.

published

As I have a home in NSW & QLD, I purchased a 2nd Brio 3 auto to leave 1 in each home and avoid having to travel with the unit.
The service and deliver was, as usual, 1st class, I have no hesitation in recommending Out and About Healthcare, and excellent company in every way.

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Pat P

Pat PHunter Region, NSW

  • 3 reviews
  • 3 likes
  • Verified

Very efficient service by Out and About Healthcare, with the purchase of our new Brio 4 Delux folding mobility scooter.

published

The communications during the purchase and delivery were excellent and the scooter arrived within a couple of days.
It is difficult purchasing a product unseen, but the assistance we received in answering all our questions prior to purchase satisfied us that we were making the right decision.
On arrival the scooter has met all our expectations. We now look forward to my husband enjoying improved mobility.
Thank you to everyone at Out & About Healthcare

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  • Verified

My experience with out and about has been excellent.

published

Thank you Out and about for the service I received when buying my S26
mobility scooter. It arrived before time and in excellent condition.
Unfortunately I have not used it much to date but am building a lifter to get it into my car. Thank You

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salean

salean

  • 3 reviews
  • 3 likes
  • Verified

People who care and understand.

published

Bought a 225 chair 5 months ago, and it developed a problem Phoned and received The best after care service, Kind, Helpful, Professional team, went out of their way to help and I am so thankful as my mobility issues mean I need the use of my chair for long periods of time cant thank them enough, Highly Recommend.

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Dougall

DougallCentral Queensland, QLD

  • 14 reviews
  • 20 likes
  • Verified

Great Products and service

published

I recently purchased a Heartway Maxx electric wheelchair and a transitional chair. Brilliant service from Angela and the team. Ordered one day arrived the next and we are in Central Qld. Great products and service. Have just received the Therapeutic Massage bed, it hasn’t disappointed, arrived within 2 days of placing order, no more restless nights and discomfort. I would highly recommend Out and About Healthcare, excellent staff with great product knowledge, everything was excellent from the ordering to the delivery. Keep up the good work, I will highly recommend this business to anyone requiring these type of aids.

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Kate Bylund

Kate BylundPerth

  • 2 reviews
  • 3 likes
  • Verified

Travel Scooter

published

We purchased a Heartway Brio 4 Deluxe Travel Scooter from Steve at the Gnangara (Perth) branch, and couldn't be happier with both the scooter and the sales and service provided by Steve and the team. We can thoroughly recommend them for the excellent, caring attention they gave to my husband. Thanks, Steve!

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Ted

Ted

  • 2 reviews
  • 3 likes
  • Verified

selecting wheelchair

published

All the staff were very helpful ,excellent service . From sales to delivery driver .
In the end I choose companion 150 for portability for overseas travelling , over the other wheelchairs they had on display at the store .

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  • Verified

Portable electric scooter

published

We are very happy with the portable fold up CLIO electric scooter we bought from the Perth branch of Out and About. It was just what we needed, and my wife is able to easily stow it in our Car boot. Their service was very professional and helpful.

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arney p

arney pThe Mallee, VIC

  • 6 reviews
  • 2 likes
  • Verified

Fold up scooter

published

I am very happy with my fold up scooter and it was such an easy transaction from the people at OUT AND ABOUT HEALTHCARE AT QLD. The staff are all so friendly and polite..

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  • Verified

One happy customer

published

Very happy with the customer service, Yvette was extremely patient with my questions and provided good advice. I received, product delivered quickly and it is exactly what I was hoping, thank you

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  • Verified

mobility scooter

published

Very happy great customer services would highly recommend. I explained what my needs and disability and they guided me in the right product. Delivery same day!!!!! fully explained on operations

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  • Verified

Love my scooter

published
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Peter

PeterPerth

  • Verified

Excellent product

published

The folding wheelchair is very well made and is very easy to use. Excellent service from supplier. The sales staff were very helpful and friendly. I would recommend this product and company to anyone.

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Bob

BobFRankston North

  • Verified

Brilliant I have my independance back again

published

Love the S8X despite a minor hiccup sorted by Ross in Vic within 24hours. Follow up has been terrific and has reassured me of the quality and service of the company I'm dealing with. Keep up the good work.
Dan Ross Jessica and Angela
Luv yaz all

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Questions & Answers

Maxeen

Maxeenasked

Could anyone provide their opinion regarding the Companion 115 and Companion 150 electric wheelchairs please.

No answers
William nicholls

William nichollsasked

Do you have portable hoist for wheelchair in car please

2 answers
Terry
Terry

No

Furperson
Furperson

Sorry but no. I bought a $6500.00 Electric Mobility Scooter from them and follow up was worse than pathetic!!

Get an answer from our members and Out and About Healthcare Qld representatives

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