Out and About with Heart that Care
Bought a PF6KS Model Mirage Heartway electric scooter for the hubby and his riding journey has never been the same !!.. Wonderful piece of mobility machine, stable, sleek and easy to handle.. Warranty ok..Very good value for what I've paid for..Delivery took less than 24hrs and we live in the bush, quite a record and this is excellent business!!
We migh have had few hiccups for a start but the amount of quick response and support from the whole team like Angela Latter who represents all the great qualities of a sales person, very patie...nt and knows her craft, ..Tim Cotter-the technical person, very efficient and sharply quick in what he is doing.., also Stuart and the ladies keeping in touch all the time by phone..had made me feel the sincerity of Out/About Healthcare, yes, cant deny the busines side of it, but the DUTY OF CARE to its customer like me is something to be commended for. Great customer service at its best !! Will absolutely recommend to others...
In fact I write to commend the team now based in Pert WA.
I had the great pleasure to make contact with Out and About as I was introduced to the "mini mobility electric scooters range" for mobility as daily my range of mobilty is failing. The initial advice of the telephone was so good I was made an appointment to visit a new opened outlet in the Northern Perth suburbs. The range of products on display was very impressive. So much so that I bought a Brio 4 Deluxe on the spot and took it away in the back of my car. It really is wonderful machine and is giving me back a better quality of life. I thank the high professional standards and helpfulness of all the staff at Out and About Healthcare. THANK YOU
Heartway Brio 3 Deluxe Folding Mobility Scooter ... Woohoo!!!
OAH were very helpful & accomodating to our needs. Our scooter is pretty awesome. This little 3-wheeler turns on a dime and take-off acceleration is gentle slow & easy. Being so compact it fits well in the shopping aisles and the car boot. Love that it folds in literally one easy step WITHOUT having to disassemble parts. I choose to remove the seat just to lessen the weight however, the battery can also be removed for further weight reduction. Manual Folding makes it lighter than the Auto Folding model of the same and it folds pretty compact. W...e’ve made our usual shopping precinct the Westfield Shopping Centres as they offer Valet Parking and lift the scooter in & out for you (for a $5 fee) so that’s another helpful thought. Pneumatic wheels make the ride a little softer than the solid wheel models. Battery seems to last quite a while on one full charge but is largely dependent on use & terrain. The underseat basket is a little difficult to access but mum has a shopping bag sitting in front of the seat anyways so that’s a negligible negative. The only thing that I would add to this range of scooters is to give them all swivel seats to help drivers embark and disembark easier. Overall really happy with the Heartway Brio 3 Deluxe and totally recommend them and the Out and About Healthcare Team for their assistance is choosing the right scooter for us!!!
My new wheels have changed my life.
Angela and Chelsea did everything they could to help me purchase my new wheelchair, after I'd been mostly confined to bed for months. From inquiry to delivery, it took just a week to get me rolling. The HW2 bariatric manual wheelchair is of strong, sturdy construction with a diverse range of tweaks for individualised comfort. It's a quality machine that will help me get back into the world. Thank you Out and About Healthcare. You're outstanding service and assistance has helped to dramatically improve my quality of life.
Wonderful all terrain wheelchair!
Love my new explorer beach wheelchair! It has given me freedom and independence at our farm. The staff at Out and About are fantastic. Brought me a chair all the way to the beach so I could trial it on the sand and make sure it was suitable for what I needed it for. Thanks for a smooth and effortless purchase and fantastic after sales service.
Brio Portable Scooter - Anne
From start to finish the service was very professional. When Daniel delivered my scooter he went over every aspect of the scooter and when I wasn't sure of something he went over it again. It is a great little scooter very light and easy to manoeuvre. I am able to take it on planes which will help with my trips back to New Zealand to visit family. Many thanks Daniel for the delivery of my scooter. Maddy from the office was very pleasant on the phone. She fitting the time and day for delivery to suit me. Maddy even gave me a courtesy call on Tu...esday morning just to make sure it was still alright for the scooter to be delivered. I found Maddy very professional. Many thanks Daniel and Maddy. The only gripe I have at the moment is the seat is to hard but hopefully we will get this sorted.
Great Products and Customer Service
We went into Out and About Deception Bay because my 9 year old Go Chair was letting me down, battery wise, and it was getting too heavy for my husband to lift, even pulled apart.
We asked about a portable lift, but they said it couldn’t be used for my Go Chair. They took us around to area where they could show us the hoist, and also showed us the Companion electric wheelchair which is suitable for the hoist. We were thinking we can’t afford this, but had to consider as my current chair was failing.
After demonstrations of these, Steve, ...the boss, came out and asked a few questions and said did you know you could be eligible for Government funding for the wheelchair, hoist and another wheelchair for getting around in when not in car. After spending much time with us, and organising Natacha (OT) to assess me and work out which chairs were best for me, she helped us apply to CAETI and VOSS for the funding. We decided we would take a gamble and buy the Companion, as Steve said we would be reimbursed as long as funding was approved. Along the way, Phil helped me with any questions etc. All staff were extremely helpful, friendly and courteous. A few months later Maddy phoned to say funding had been received and asked the usual questions to get it finalised. Two days later, Tom and Radj arrived with hoist and my new electric chair, they were great, they showed us everything about chair and hoist, asked how my Companion had been, and were very professional, like all staff.
Companion 150 electric wheelchair and Solax Portable Hoist
My wife is thrilled with her Companion 150 fitted with elevating legrests. She is unable to operate a manual self propelled chair but the Companion allows her to move about and do things without having to wait for assistance from someone. The Solax hoist will allow me to safely lift the Companion 150 into a vehicle without injury to myself.
I am a mechanical/structural engineer and I am impressed with the quality of both items.
Expensive Beach Observer headache
Have to go to qcat to get a refund for a unusable chair. Bought it to go down our path to the beach. [name removed] the townsville rep who demonstrated the chair said it would go up 35 degree angle, (when we were talking about using the ramps with our ute). Later when we read the manual we found out that you should not use it on a slope more than 15 degrees! Our path to the beach is about 30 degrees.
After getting stuck on the beach again and battery gates broken, chain rusting, cover fraying, screws rusting etc. After only 5 trips, o&a don't c...
Out And About Pulled Out All Stops To Get Johnny Out And About
Johnny couldn’t have been more thrilled with his new scooters and with the service at Out and About.
We first visited Out and About when my husband was after a new lift chair – we had no idea that a government scheme allowed my disabled husband up to $10,000 in mobility equipment. Next thing we knew Ang Latter – a really experience and lovely sales executive at Out and About, was showing us through a range of scooters both fold up and standard.
Ang arranged everything. She let us know what was possible through the scheme and organised for...John to be assessed by an Occupational Therapist. This was a couple of weeks before Christmas and the thought of John now being able to get out and have some fun over Christmas was exhilarating. Alas that wasn’t to be. Like anything to do with government there was a waiting period. ‘Could be up to 4 months,’ Ang had told us, and so we settled in to wait. It was last week when John finally got the letter – he had been approved. Naturally he couldn’t wait any longer – he wanted those scooters. So, on the phone it was to Out and About, only to be told that their factory had burnt down and it could be up to 12 weeks before we actually saw anything.
Awesome power chair wished I bought years before. I can’t wait to take it to the shops I can’t wait for the battery’s to be charged. Now I can go out with the rest of the family not not worry about how I going to take my chair
December 1st 2017 Update: After sales
I wish to add The workers do an awesome after sales job. They are very concerned if you have a problem and help you out the best way they can. They are so passionate about their work. i can say 100% I be back to buy my next scooter/powerchair with them. Keep up the great work
I am happy to have received my Venus s9 scooter from your Perth shop and I have very good help in getting the right scooter you and I pleased with it and I had good instructions in how use it and care for it and I will being going back to your Perth store if I require any more items
i purchased over the internet from New Zealand and am more than satisfied with the experience. the wheelchair is as promised and performs as i was assured. Follow up calls to the customer service personnel have been treated with courtesy and given due attention.
thank you Steve
Great Scooter shame about getting parts
Bought this rather expensive scooter 18mths ago for my wife...
The tyres don't last however so ordered some & was charged $50 for courier delivery. A full week later, O&A cant give me a tracking number but insist the parts have been despatched. Meanwhile, [name removed] is housebound & the only response from Out & About Dontcare is that I have the option to cancel the order, leaving a very expensive scooter completely useless & my wife still housebound.
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