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Outback Equipment

Outback Equipment (page 2 of 2)

3.8 from 166 reviews · View Statistics
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Reviews

3.0
43 reviews
  • Product Quality
    4.0 (31)
  • Return Claim MadeYes · No (43)
  • Shipping
    3.7 (28)
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Misleading advertising and no responsibility

published

Purchaser a towbar for specific vehicle, turned up in three main pieces that required welding, no instructions with many small pieces, no mention of this in advert, showed picture of fully welded towbar, customer service just said too bad, will never show with them again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
John
JohnPerth, WA
  • 2 reviews
  • 2 likes

Absolutely shocking don’t go anywhere near them!!!

published

This place is a joke I’ve tried to call them for two days nothing whatsoever then a guy by the name of [Name Removed] will answer emails but not the phone be very careful with this company

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
John
John

Didn’t get anywhere with your useless team member Daniel

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0.0
(1,234)
Duddles mum
Duddles mumSouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Great Service delivered within days

published

We ordered a 12 volt fan from these people, I placed the order before I checked the reviews on here and heard they were classed as a little dodgy was a little sceptical of everything getting my goods. To my surprise they were awesome and don’t deserve the reviews they got. We got our fan within a week and that’s regional Queensland it was delivered as per tracking and in perfect condition. Very happy will buy from again and recommend to friends

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Stephen W.
Stephen W.South East Queensland, QLD
  • 2 reviews
  • 3 likes

Absolutely Pathetic, Ripped off with no goods and money not refunded

published

This company took my money for 2 items which they told me were in stock and over $150. Ten days later still nothing from one suburb to another in Brisbane. After countless unanswered phone calls and contacts, I was eventually informed there is no stock and I will not get a refund I have to wait another 2 weeks for the items to come. If I want a refund I have to go through due process, which does not work on the first 4 attempts. Still no refund and they do not answer the phone. DO NOT HAND OVER MONEY until you see the goods in front of you. and they are still advertising they have the same items in stock with no respect for Australian Law.

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
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Darren
DarrenWestern District, VIC
  • 5 reviews
  • 1 like
  • Verified

Great product, even better customer service. highly recommend

published

Purchased a Thunder DC-DC 40 amp charger, as with this CV19 a lot of stocks are low and out when it comes to these products, i purchased it, i placed an incorrect email address which ment the order was not receipted, the customer service person went out of his way getting this unt to me after calling to let me know the order hadn't been receipted, they expressed it from WA got it within 5 days and they refunded the express postage. great effort cheers

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

Hi Darren,
Thanks for taking the time to leave such great feedback, we appreciate it!
Glad to hear the charger got to you in the end!

  • Verified

Low quality product for premium price + zero costumer service => AVOID

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Erik
Erik

Funny how you respond straight away to a review on this website, while simply ignoring all emails sent to you directly. Until today not a single one of my emails has been responded to. Shameful.

Mark T.
Mark T.The Mallee, VIC
  • 3 reviews
  • 2 likes

Excellent product.

published

Purchased Tag towbar kit for SXV20R Camry. Very easy to install. The only tricky part was removing and refitting the tailpipe exhaust rubber hanger. Delivery was very quick considering the distance and the product was well packaged to protect it. Product and shipment costs were very reasonable too. Highly recommended.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

Hi Mark,

Thank you for the great review and the helpful feedback. We appreciate it!
Glad we could make your purchase experience as seamless for you as possible.

Mark T.
Mark T.

A well deserved review Scott. One thing a didn't mention was the solution to that exhaust hanger, eventually I sprayed the shaft with a bit of lithium grease and it came off with ease. The same with refitting. Hope this helps out future buyers.

Outback Equipment
Outback EquipmentOutback Equipment

Thanks for the tip, Mark! We'll be sure to pass on this handy bit of info!

Core values need to change.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

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0.0
(1,234)
josh w
josh wSydney, NSW

worst online shopping experience I have ever had

published
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
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non delivery and no contact

published

Ordered a $292 Alco jockey wheel 6 weeks ago. Followed up twice. Always told - its coming next week yet I am still waiting. Then I check their site and they have reduced the price for the same item by $40 but no contact and no item. Very BAD

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

Hi Cathie,
Our apologies for the delay in your order. One of our customer service team members will be in contact with you shortly to resolve the issue at hand.

Cathie T.
Cathie T.
Natasha
NatashaSouth East Queensland, QLD

Worst online shopping experience

published

After spending close to $300 on Front runner chairs and covers and waiting 3 and a half weeks, numerous emails and calls , Neither outback equipment or Front runner have given zero care to whether or not I receive my items. I have never experienced such poor customer service as shown by the 2 men who i have dealt with. I would not recommend nor shop with these companies again.

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

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0.0
(1,234)
fingers
fingersSouth-Eastern Region, NSW
  • 4 reviews

Instant bang for bucks

published

Purchased an Idrive throttle controller for my 2017 Ranger, quick delivery. Installed it that afternoon and what a difference instant power its almost like getting a chip put in except for the price difference,recommend anyone contemplating getting one I highley recommend, keep up the good work and thanks

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

Hi fingers,
Glad to hear you're happy with your purchase. We have iDrives installed in most of our 4WDs too, and they really do make quite the difference! Thanks for the positive review!

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All worked out in the end

published

Purchased a TV antenna for my caravan from Outback Equipment.
Despite a few initial issues with the product, it was swapped for replacement in a professional & timely manner.
Delivery was efficient (as were arrangements for return of the original antenna)
Thanks Dave & Aidan for your prompt attention

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Nick
Nick
  • 5 reviews
  • 2 likes

Baintech 100 amp vcr

published

Thank you to Aden and Dave for their quick response in shipping my vcr it fits well and operates as it should well done outback equipment thanks again Aden and Dave

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Craig
Craig
  • 3 reviews
  • Verified

Cancelled order but failed to give refund

published

I ordered an item but had to cancel the order almost immediately as i found out I had received same item as a gift. Messaged and emailed them to cancel order within 30mins of placing order. Phoned next day and was told order would be cancelled no problem and I would be refunded in full. That was over 3 weeks ago and still waiting on refund. Phone calls make no difference, just get told it will be escalated for refund but nothing happens. Would never buy from or recommend these guys again, ever.

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Craig
Craig

N193128

Outback Equipment
Outback EquipmentOutback Equipment
T Isa
T IsaBrisbane
  • 5 reviews
  • 3 likes

Poor freight and customer service

published

Purchased a product recently and included express freight. Items took the standard 3 days to arrive. Was promised refund on express postage; never happened. Lodged a formal complaint on their web site and still haven't heard a thing.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Chris
ChrisPerth, WA
  • Verified

Terrible freight service

published

Ordered 9 th September. 25 th September no sign if it. Agree Perth is a fair way away but more than 2 weeks is a joke. Never again. Very disappointed

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
CaroS
CaroSBrisbane
  • 10 reviews
  • 1 like
  • Verified

Terrible Customer Service and false expectations

published
Incentivised Review No
Return Claim MadeNo
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