1 photo
Outback Equipment
3.9 from 162 reviews · View Statistics
See the Best Camping Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Outback Equipment

Reviews

3.9
162 reviews
  • Product Quality
    1.9 (14)
  • Return Claim MadeYes (6) · No (17)
  • Shipping
    1.5 (11)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
John Green
John GreenGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Cancelled order

published

Just cancelled order purchased over a month ago.
Last contact over two weeks ago apologized for delay and said goods would be dispatched within 5 days.
Tried phoning but automated system hangs up on you.
As a previously satisfied customer very disappointed

Incentivised Review No
Return Claim MadeNo

Steer Well Clear of This Mob

published

I placed an order and received notification of dispatch nearly a week later and still waiting for item to arrive. I should have read previous reviews before I placed order.... I won’t get caught again and will spread the word through our off road networks to steer well clear of this mob.

Product Quality
1/5
Shipping
1/5

Other Camping Shops

 
 

0.0
(1,234)
John Mannix
John MannixHunter Region, NSW
  • 9 reviews
  • 7 likes

Absolute Clowns Do not bother with them

published

Well ordered a BBQ they sent the wrong one. Sent it back and requested the right item be sent. They decided to credit the amount so I sent them an email to find out what was happening. So no response after two weeks, from these guys I guess they don't want to sell me the BBQ I ordered or will not honor the discounted price I bought it for originally. This is a lousy business and will not deal with them.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sully3551
Sully3551Central Highlands and Goldfields, VIC
  • 3 reviews
  • 1 like

Dont deal with them

published

Ordered and paid for suburban Nautilus on demand water heater with remote, door and vent and was told all were in stock well after several emails which were not answered and phone calls where I was told lies I put in the hand of PayPal to get refund, the product finally all arrived 6 weeks later. Will not deal with this unscrupulous company again

Product Quality
4/5
Shipping
1/5
Camping Shops

Find out how Outback Equipment compares to other Camping Shops

Know better, choose better.

Compare all
paul4471
paul4471Perth, WA
  • 2 reviews
  • 3 likes

Aramex Couriers are a Disaster

published

These guys use Aramex (formerly Fastway). I have 3 orders with them now and all are 3 to 4 weeks since ordering and still not here and I'm based in Suburban Perth. Will never buy anything from them again. And Outback don't want to know about it. The Perth couriers blame the Brisbane Couriers and so on

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Michelle
MichelleSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Do not order online for delivery

published

Ordered an item on the 24th, picked up by the courier they use ARAMEX on the 25th, still not here, tried to contact courier now for 2 days no response at all.
Do not order online the couriers they use are totally useless and wasted money. Will not be using this site again and do not recommend

Incentivised Review No
Return Claim MadeNo
Brad
Brad
  • 2 reviews
  • 2 likes

Pathetic customer service!!! Will never buy from them again! Avoid!

published
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
3/5
Incentivised Review No
AJC
AJCSouth East Queensland, QLD

Items shown as in stock, are not available

published

2 times I have had items which were shown as 'in stock' on the website, but then a few days later I get an email saying there are supply issues and there is a 30+ day delay. The reason I ordered from here was it was shown as in stock. Last time I shop with them, a blatant lie, saying items are in stock.

Product Quality
4/5
Shipping
2/5

Other Camping Shops

 
 

0.0
(1,234)
t_jammas
t_jammasPeel, WA
  • Verified

Worst online company to deal with

published

Purchased a bull bar from ebay, the following day it was marked send, then received a email few days later stating it was out of stock until nearly a month later, tried to cancel but couldn’t because it was already marked sent, when finally arrived organized to send back the following day, and a ebay case was opened and they lied about me not sending it back intime so they didn’t have to refund, very disappointing service

Product Quality
4/5
Shipping
1/5
Outback Equipment
Outback EquipmentOutback Equipment
Camping Shops

Find out how Outback Equipment compares to other Camping Shops

Know better, choose better.

Compare all
Mark A.
Mark A.Sydney, NSW
  • 2 reviews

Delivery still not received

published
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Loren R.
Loren R.Northeast, VIC

Classic stitch up

published

Ordered a roof rack that was claimed to be in stock but actually wasn’t. Company ESTIMATES that the products will be shipped either the middle or end of the month but no guarantee? How good is spending over 1k on products that you’ve got to wait around and HOPE they show up by the end of the month. Poor effort, could have easily been solved with an OUT OF STOCK sign or PRE ORDER. Definitely won’t be buying from this dodgy company again

Incentivised Review No

Other Camping Shops

 
 

0.0
(1,234)

Misleading advertising and no responsibility

published

Purchaser a towbar for specific vehicle, turned up in three main pieces that required welding, no instructions with many small pieces, no mention of this in advert, showed picture of fully welded towbar, customer service just said too bad, will never show with them again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Camping Shops

Find out how Outback Equipment compares to other Camping Shops

Know better, choose better.

Compare all
John
JohnPerth, WA
  • 2 reviews
  • 2 likes

Absolutely shocking don’t go anywhere near them!!!

published

This place is a joke I’ve tried to call them for two days nothing whatsoever then a guy by the name of [Name Removed] will answer emails but not the phone be very careful with this company

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
John
John

Didn’t get anywhere with your useless team member Daniel

nigel vipan
nigel vipanNorth Queensland, QLD

Worst customer service

published

Worst customer service I've ever experienced..absolutely hopeless..won't answer phone ..just hangs up.
I don't know how this company stays in business..Highly don't reccomend this company for any type of service or sales

Incentivised Review No
Outback Equipment
Outback EquipmentOutback Equipment
nigel vipan
nigel vipan

Don't make your customers wait on the phone for 10 min then tell me to press number 2 for customer service then just hang up on me..Unprofessional and rude.

nigel vipan
nigel vipan

No worries i will not choose to engage with your company any further..i will tell my customers to never use your business...Your loss not mine.

Horrible customer service

published

Won't stand by their products. Had a charger die pretty quick. Dropped to them over 4 weeks ago and still no refund. Cant even get a return phone call. Avoid like the plague

Product Quality
5/5
Shipping
1/5
Outback Equipment
Outback EquipmentOutback Equipment
Page 1 of 2

Questions & Answers

Andy
Andyasked

Hi, after reading these reviews it appears this is the only avenue that I may actually get some return correspondence. I've already tried two other ways with no success after waiting 4 full business days. Below is the message I emailed you after getting no response from the "contact us" option on your website:

Hi, I've ordered an item from your website, then checked my emails and discovered a 5% off voucher for subscribing to receive promotions etc, which I did before I made the purchase. While the item was still on special, I did a test run to see if I could add the coupon code and it worked fine (which I have screenshots of). I'm just wondering if you can offer a retrospective discount? I did message you through the "contact us" section of website immediately after payment but still Haven't heard back. My invoice number is N262249

2 answers
Outback Equipment
Outback EquipmentOutback Equipment

Hi Andy,
Our apologies for the wait.
I've escalated this to our customer service team and someone will be in touch shortly if not already.

Taylor M.
Taylor M.

I'd recommend you spending more money elsewhere. Even though things are in stock on website doesn't mean you'll get them. And for forbid you have to do a warranty claim, you will get shafted. Look at all the reviews recently on Google, Facebook and here before purchasing. Wish I did

shane
shaneasked

Where is my order?
N255477

1 answer
Outback Equipment
Outback EquipmentOutback Equipment

Hi Shane,
I've taken your query to our customer service team and someone should be in touch with you shortly.

KuklaMicer
KuklaMicerasked

I ordered and paid for a Baintech BTPP12-320 on 8th July 2020 from your website. I have checked numerous times since the 8th as to where my item is and it is still showing no tracking. I had sent an online enquiry through your messaging system on 15th July which got no response from you. So today (16th July) I rang the 1300 number and after being on hold for quite a while, I had to leave a "call back". A rep rang back at 2:42pm & after I provided my Invoice number (N241852) he advised that you were waiting for a back order of this particular item, and that he would ring me back ASAP with an expected delivery date. I couldn't believe you did not have the customer service skills and courtesy to advise me of this before I had to call you 8 days after my order. And then to make matters worse, a check of your eBay site at 2:53pm and your own website at 3:00pm, shows that this exact item is currently for sale (I have screen dumps of both of these checks which I will provide to the ACCC if a satisfactory and speedy solution to this situation is not forthcoming). So, why am I being lied too about the back order? I want my item ... and I want it now, as I cannot travel in my caravan without it.

2 answers
KuklaMicer
KuklaMicer

Typical! Your silence is deafening and I still have not received a call advising when my paid-for item will be sent to me. Also, both your main website (https://www.outbackequipment.com.au/?rf=kw%3Fkw%3Dbaintech%26rf%3Dkw&sortby=highest_price) and your eBay website (https://www.ebay.com.au/itm/Baintech-Power-Supply-12-Volt-320-Watt-25-Amp-Unit-Portable-Caravan-Camping-4X4/283542444303?hash=item420472590f:g:vVkAAOSwnV9e6WzN) STILL have the exact item for sale. You have until 11:00am tomorrow (Saturday 18th July 2020) to provide definitive information as to why I have been lied about stock on hand, and when my item will be sent to me. Failure to do so by Outback Equipment (AUST) Pty Ltd (ABN: 736 009 731 08; Address: 2/24 Lensworth St, Coopers Plains QLD 4108) by the stated date and time WILL result in me submitting a formal complaint to the ACCC and seriously considering commencing civil court action in the Burnie Magistrates Court. The ball is in your court.

Outback Equipment
Outback EquipmentOutback Equipment

Hi KuklaMicer,

Our apologies for the lack of communication.

I have had a word with our customer service team and they have informed me that the item you ordered is expected to arrive in our warehouse this afternoon and will be dispatched on Monday with express shipping.

We have been inundated during this unprecedented time and operating at limited capacity. As a result this has made communicating with our customers in a timely manner very difficult for which we are very regretful.

Normally items are identified as being in stock as we generally have few issues with supply for items we cannot keep on hand in our warehouse due to our extensive catalogue. That is unless the supplier lets us know that they are out of stock. However, with the current state of events, supply chains have struggled with consistent communication and prompt shipping.
For this we deeply apologise and are working to get back on top of the workload to avoid situations of this nature down the track.

I believe a customer service member will also be in touch with you through email to update you on the status of your order.

See all Outback Equipment questions

Get an answer from our members and Outback Equipment representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.