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Just cancelled order purchased over a month ago.
Last contact over two weeks ago apologized for delay and said goods would be dispatched within 5 days.
Tried phoning but automated system hangs up on you.
As a previously satisfied customer very disappointed
Steer Well Clear of This Mob
I placed an order and received notification of dispatch nearly a week later and still waiting for item to arrive. I should have read previous reviews before I placed order.... I won’t get caught again and will spread the word through our off road networks to steer well clear of this mob.
Absolute Clowns Do not bother with them
Well ordered a BBQ they sent the wrong one. Sent it back and requested the right item be sent. They decided to credit the amount so I sent them an email to find out what was happening. So no response after two weeks, from these guys I guess they don't want to sell me the BBQ I ordered or will not honor the discounted price I bought it for originally. This is a lousy business and will not deal with them.
Dont deal with them
Ordered and paid for suburban Nautilus on demand water heater with remote, door and vent and was told all were in stock well after several emails which were not answered and phone calls where I was told lies I put in the hand of PayPal to get refund, the product finally all arrived 6 weeks later. Will not deal with this unscrupulous company again
Aramex Couriers are a Disaster
These guys use Aramex (formerly Fastway). I have 3 orders with them now and all are 3 to 4 weeks since ordering and still not here and I'm based in Suburban Perth. Will never buy anything from them again. And Outback don't want to know about it. The Perth couriers blame the Brisbane Couriers and so on
Do not order online for delivery
Ordered an item on the 24th, picked up by the courier they use ARAMEX on the 25th, still not here, tried to contact courier now for 2 days no response at all.
Do not order online the couriers they use are totally useless and wasted money. Will not be using this site again and do not recommend
Pathetic customer service!!! Will never buy from them again! Avoid!
I have purchased other gear through Outback Equipment, but this is the first time I have had to deal with them about a fault. I purchased a Nemesis Wheel Clamp ($239) and other items on 30.12.20, in preparation for the camper trailer we ordered. We didn't take delivery of our camper until 29.01.21., so there was a few weeks in between when the gear was delivered and when we used it. The first time I went to use the wheel clamp on our camper, I found that the wheel clamp's bag had two big cuts in it. On inspection, I found that the box it ca...me in, had two corresponding cuts on it as well. I contacted Outback Equipment asking for a replacement bag and they requested photos, which I sent through. They told me they would contact the supplier and get back to me. A week later I'd heard nothing, so I contacted them asking for an update. Here is the update I received. Hi Brad, Thank you for contacting us! I have taken a look at all the information in regards to your order and the manufacturer has stated that unfortunately they do not supply replacement bags for the Wheel Clamp. Kind Regards, [Name Removed] Customer Service & 4x4 Specialist
Items shown as in stock, are not available
2 times I have had items which were shown as 'in stock' on the website, but then a few days later I get an email saying there are supply issues and there is a 30+ day delay. The reason I ordered from here was it was shown as in stock. Last time I shop with them, a blatant lie, saying items are in stock.
Worst online company to deal with
Purchased a bull bar from ebay, the following day it was marked send, then received a email few days later stating it was out of stock until nearly a month later, tried to cancel but couldn’t because it was already marked sent, when finally arrived organized to send back the following day, and a ebay case was opened and they lied about me not sending it back intime so they didn’t have to refund, very disappointing service
Delivery still not received
Purchased Dometic cooler box on 19/11/20 to my knowledge it was in stock, after 7 days no tracking received. On 1/12/20 received tracking number from Outback but no knowledge of parcel by Australia Post. Now 7/12/20 no update to tracking, parcel has not moved nobody knows where it is and the company doesn’t care. Very little correspondence no attempt to look into it and their last message said “I apologise for delay, Have a merry Christmas” it just shows their level of customer service. It was needed for a holiday today.
I will never purchase f...
Classic stitch up
Ordered a roof rack that was claimed to be in stock but actually wasn’t. Company ESTIMATES that the products will be shipped either the middle or end of the month but no guarantee? How good is spending over 1k on products that you’ve got to wait around and HOPE they show up by the end of the month. Poor effort, could have easily been solved with an OUT OF STOCK sign or PRE ORDER. Definitely won’t be buying from this dodgy company again
Misleading advertising and no responsibility
Purchaser a towbar for specific vehicle, turned up in three main pieces that required welding, no instructions with many small pieces, no mention of this in advert, showed picture of fully welded towbar, customer service just said too bad, will never show with them again.
Absolutely shocking don’t go anywhere near them!!!
This place is a joke I’ve tried to call them for two days nothing whatsoever then a guy by the name of [Name Removed] will answer emails but not the phone be very careful with this company
Worst customer service
Worst customer service I've ever experienced..absolutely hopeless..won't answer phone ..just hangs up.
I don't know how this company stays in business..Highly don't reccomend this company for any type of service or sales
Horrible customer service
Won't stand by their products. Had a charger die pretty quick. Dropped to them over 4 weeks ago and still no refund. Cant even get a return phone call. Avoid like the plague
Questions & Answers
Hi, after reading these reviews it appears this is the only avenue that I may actually get some return correspondence. I've already tried two other ways with no success after waiting 4 full business days. Below is the message I emailed you after getting no response from the "contact us" option on your website:
Hi, I've ordered an item from your website, then checked my emails and discovered a 5% off voucher for subscribing to receive promotions etc, which I did before I made the purchase. While the item was still on special, I did a test run to see if I could add the coupon code and it worked fine (which I have screenshots of). I'm just wondering if you can offer a retrospective discount? I did message you through the "contact us" section of website immediately after payment but still Haven't heard back. My invoice number is N262249
Our apologies for the wait.
I've escalated this to our customer service team and someone will be in touch shortly if not already.
I'd recommend you spending more money elsewhere. Even though things are in stock on website doesn't mean you'll get them. And for forbid you have to do a warranty claim, you will get shafted. Look at all the reviews recently on Google, Facebook and here before purchasing. Wish I did
Where is my order?
I've taken your query to our customer service team and someone should be in touch with you shortly.
I ordered and paid for a Baintech BTPP12-320 on 8th July 2020 from your website. I have checked numerous times since the 8th as to where my item is and it is still showing no tracking. I had sent an online enquiry through your messaging system on 15th July which got no response from you. So today (16th July) I rang the 1300 number and after being on hold for quite a while, I had to leave a "call back". A rep rang back at 2:42pm & after I provided my Invoice number (N241852) he advised that you were waiting for a back order of this particular item, and that he would ring me back ASAP with an expected delivery date. I couldn't believe you did not have the customer service skills and courtesy to advise me of this before I had to call you 8 days after my order. And then to make matters worse, a check of your eBay site at 2:53pm and your own website at 3:00pm, shows that this exact item is currently for sale (I have screen dumps of both of these checks which I will provide to the ACCC if a satisfactory and speedy solution to this situation is not forthcoming). So, why am I being lied too about the back order? I want my item ... and I want it now, as I cannot travel in my caravan without it.
Typical! Your silence is deafening and I still have not received a call advising when my paid-for item will be sent to me. Also, both your main website (https://www.outbackequipment.com.au/?rf=kw%3Fkw%3Dbaintech%26rf%3Dkw&sortby=highest_price) and your eBay website (https://www.ebay.com.au/itm/Baintech-Power-Supply-12-Volt-320-Watt-25-Amp-Unit-Portable-Caravan-Camping-4X4/283542444303?hash=item420472590f:g:vVkAAOSwnV9e6WzN) STILL have the exact item for sale. You have until 11:00am tomorrow (Saturday 18th July 2020) to provide definitive information as to why I have been lied about stock on hand, and when my item will be sent to me. Failure to do so by Outback Equipment (AUST) Pty Ltd (ABN: 736 009 731 08; Address: 2/24 Lensworth St, Coopers Plains QLD 4108) by the stated date and time WILL result in me submitting a formal complaint to the ACCC and seriously considering commencing civil court action in the Burnie Magistrates Court. The ball is in your court.
Our apologies for the lack of communication.
I have had a word with our customer service team and they have informed me that the item you ordered is expected to arrive in our warehouse this afternoon and will be dispatched on Monday with express shipping.
We have been inundated during this unprecedented time and operating at limited capacity. As a result this has made communicating with our customers in a timely manner very difficult for which we are very regretful.
Normally items are identified as being in stock as we generally have few issues with supply for items we cannot keep on hand in our warehouse due to our extensive catalogue. That is unless the supplier lets us know that they are out of stock. However, with the current state of events, supply chains have struggled with consistent communication and prompt shipping.
For this we deeply apologise and are working to get back on top of the workload to avoid situations of this nature down the track.
I believe a customer service member will also be in touch with you through email to update you on the status of your order.
Get an answer from our members and Outback Equipment representatives
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