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Ordered a throttle controller for my car. It said 3-5 business days to ship. Waited 3 weeks only to find out they’re out of stock and waiting for more to come in.
Poor communication after the sale and unresponsive email support.
Deceiving advertising & poor customer service
purchased as advertised :CANVAS GREY SEAT COVERS TO SUIT TOYOTA PRADO 150 SERIES GX GXL,for rear seat, couldn't get it to fit my rear GX prado, after a while they confirmed that that one isn't for GX rear seat (GX coming only with 5 seats), had to pay for posting it back to them and add extra $52 to get the right seat cover for my GX , original order 11/8/21 , on the 20/8 sent it back, as of today 5/10/21 still didn't get it not even respond to my emails asking for ETA. absolutely disgusting customer service never again!!!!
Better to go straight to Supplier
Ordered expensive roof rack system. Week later told wasn't actually in stock though advertised as such. No option but to wait as other suppliers had sold out by time I was told. When finally re-stocked, gets sent via courier company who was on strike! When I finally receive, many weeks after placing order, I find some fastening components wrong. Contact customer support who tell me can't help and go to the supplier direct. Should have done in first place as Outback Equipment model seems to be to take margin and that's it!
Poor customer service and Website
Rang them to inquire if a said product was in stock as the website said it was in stock, during my phone call I was told yes item is in stock, went to the store to get said item that was in stock according to the staff member on the phone only to be told that “in stock on the website means that the supplier they use have them in stock not us at Outback Equipment
How stupid is that
Just cancelled order purchased over a month ago.
Last contact over two weeks ago apologized for delay and said goods would be dispatched within 5 days.
Tried phoning but automated system hangs up on you.
As a previously satisfied customer very disappointed
A1 Service and Product Quality (During Lockdown)
Unable to fault service as finalised our online order on the Saturday and followed with a phone call on the following Monday to double check sizing is correct.
Customer service was friendly and professional. Item arrived in great time being Thursday morning of the same week. Well packaged and tracking available.
Product quality is fantastic. No faults or flaws visual at this time.
Fits perfectly. Inside is lined for additional protection.
On one problem at this current time and that is unable to actually go fish in’ due to stay at home lockdown order in place in my local area lol.
Thank you Outback Equipment for a great product and experience.
Keep up the fantastic job in these challenging times.
Incredible customer support
Even though I did not purchase anything from this company because of stock outages due to COVID, their communication to advise about these issues were professional and timely.
They were understanding of my need to travel prior to the dates they could supply the product and organised a refund with little fuss.
The product I originally ordered was competitively priced and the support I received during the process encourages me to consider purchasing from thEm again.
Excellent product could as for better and brilliant service thank you would recommend this to all my mates I have a mate in Newcastle going to tell him to get one
Steer Well Clear of This Mob
I placed an order and received notification of dispatch nearly a week later and still waiting for item to arrive. I should have read previous reviews before I placed order.... I won’t get caught again and will spread the word through our off road networks to steer well clear of this mob.
Absolute Clowns Do not bother with them
Well ordered a BBQ they sent the wrong one. Sent it back and requested the right item be sent. They decided to credit the amount so I sent them an email to find out what was happening. So no response after two weeks, from these guys I guess they don't want to sell me the BBQ I ordered or will not honor the discounted price I bought it for originally. This is a lousy business and will not deal with them.
Dont deal with them
Ordered and paid for suburban Nautilus on demand water heater with remote, door and vent and was told all were in stock well after several emails which were not answered and phone calls where I was told lies I put in the hand of PayPal to get refund, the product finally all arrived 6 weeks later. Will not deal with this unscrupulous company again
Aramex Couriers are a Disaster
These guys use Aramex (formerly Fastway). I have 3 orders with them now and all are 3 to 4 weeks since ordering and still not here and I'm based in Suburban Perth. Will never buy anything from them again. And Outback don't want to know about it. The Perth couriers blame the Brisbane Couriers and so on
Do not order online for delivery
Ordered an item on the 24th, picked up by the courier they use ARAMEX on the 25th, still not here, tried to contact courier now for 2 days no response at all.
Do not order online the couriers they use are totally useless and wasted money. Will not be using this site again and do not recommend
Professional Customer Service and Quick Delivery
I ordered a rescuemate from the website and the order was not updated in the system even after 3 business days. Since I have an upcoming trip, I called them up wanting to know the status of the order. The customer service rep was very courteous and helpful. He confirmed that they have the order and that it will be dispatched ASAP. True to their word, the item was dispatched the same day and I received the item in 2 days.. The item was packed very well and it works like a charm.
Thanks heaps. you are a true legend, Todd!
Exceptional service regardless of product purchased.
This is a company that I just keep coming back to.
Fast & efficient service and great communications. Oh, and great product too.
The flat-out hose is a must have when out on your travels. The product has improved over the years with even better fittings and will hold up to the test of time. The only reason why I've bought a new one, is that my previous one sold with the camper so a good excuse to go shopping again.
Questions & Answers
Hi, after reading these reviews it appears this is the only avenue that I may actually get some return correspondence. I've already tried two other ways with no success after waiting 4 full business days. Below is the message I emailed you after getting no response from the "contact us" option on your website:
Hi, I've ordered an item from your website, then checked my emails and discovered a 5% off voucher for subscribing to receive promotions etc, which I did before I made the purchase. While the item was still on special, I did a test run to see if I could add the coupon code and it worked fine (which I have screenshots of). I'm just wondering if you can offer a retrospective discount? I did message you through the "contact us" section of website immediately after payment but still Haven't heard back. My invoice number is N262249
Our apologies for the wait.
I've escalated this to our customer service team and someone will be in touch shortly if not already.
I'd recommend you spending more money elsewhere. Even though things are in stock on website doesn't mean you'll get them. And for forbid you have to do a warranty claim, you will get shafted. Look at all the reviews recently on Google, Facebook and here before purchasing. Wish I did
Where is my order?
I've taken your query to our customer service team and someone should be in touch with you shortly.
I ordered and paid for a Baintech BTPP12-320 on 8th July 2020 from your website. I have checked numerous times since the 8th as to where my item is and it is still showing no tracking. I had sent an online enquiry through your messaging system on 15th July which got no response from you. So today (16th July) I rang the 1300 number and after being on hold for quite a while, I had to leave a "call back". A rep rang back at 2:42pm & after I provided my Invoice number (N241852) he advised that you were waiting for a back order of this particular item, and that he would ring me back ASAP with an expected delivery date. I couldn't believe you did not have the customer service skills and courtesy to advise me of this before I had to call you 8 days after my order. And then to make matters worse, a check of your eBay site at 2:53pm and your own website at 3:00pm, shows that this exact item is currently for sale (I have screen dumps of both of these checks which I will provide to the ACCC if a satisfactory and speedy solution to this situation is not forthcoming). So, why am I being lied too about the back order? I want my item ... and I want it now, as I cannot travel in my caravan without it.
Typical! Your silence is deafening and I still have not received a call advising when my paid-for item will be sent to me. Also, both your main website (https://www.outbackequipment.com.au/?rf=kw%3Fkw%3Dbaintech%26rf%3Dkw&sortby=highest_price) and your eBay website (https://www.ebay.com.au/itm/Baintech-Power-Supply-12-Volt-320-Watt-25-Amp-Unit-Portable-Caravan-Camping-4X4/283542444303?hash=item420472590f:g:vVkAAOSwnV9e6WzN) STILL have the exact item for sale. You have until 11:00am tomorrow (Saturday 18th July 2020) to provide definitive information as to why I have been lied about stock on hand, and when my item will be sent to me. Failure to do so by Outback Equipment (AUST) Pty Ltd (ABN: 736 009 731 08; Address: 2/24 Lensworth St, Coopers Plains QLD 4108) by the stated date and time WILL result in me submitting a formal complaint to the ACCC and seriously considering commencing civil court action in the Burnie Magistrates Court. The ball is in your court.
Our apologies for the lack of communication.
I have had a word with our customer service team and they have informed me that the item you ordered is expected to arrive in our warehouse this afternoon and will be dispatched on Monday with express shipping.
We have been inundated during this unprecedented time and operating at limited capacity. As a result this has made communicating with our customers in a timely manner very difficult for which we are very regretful.
Normally items are identified as being in stock as we generally have few issues with supply for items we cannot keep on hand in our warehouse due to our extensive catalogue. That is unless the supplier lets us know that they are out of stock. However, with the current state of events, supply chains have struggled with consistent communication and prompt shipping.
For this we deeply apologise and are working to get back on top of the workload to avoid situations of this nature down the track.
I believe a customer service member will also be in touch with you through email to update you on the status of your order.
Get an answer from our members and Outback Equipment representatives
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