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Great company with good products and team
Great team to deal with, this is my 2nd purchase with them and have been great service as usual. Quality product that lasts forever. Great communicators and when i asked for a last min change of colour, they were happy to do so. Will purchase again and again.
Great company to deal with.
The service and prompt delivery of the 3500kg tow bar hitch kit has been by far one of the better suppliers I have dealt with when buying online.
Exceptional service with fast email response time. Easy website to navigate and well set up. Would definitely recommend outback equipment
Products and staff are excellent
Whether is be information about a product, an issue with a product, delayed postage, the staff at Outback have always been helpful, friendly and have gone out of their way to make a successful purchase. Would not hesitate to recommend this company to anyone.
A necessary product
Jakob was super helpful. TOLL held up the delivery for some reason. Jakob tried contacting them a few times without success.
I purchased an ARK XO Series Jockey Wheel from Outback Equipment. The price was competitive, the product was great quality and the service excellent. I bought it online on the Thursday evening and it was delivered to Melbourne early on Tuesday morning. In fact the company and its couriers got it here one day earlier than originally scheduled. Given my experience with other parcel deliveries this was excellent service from the team.
Great customer service
The person I was dealing with in customer service was extremely helpful and finalised my request promptly. Thanks Jakob for your assistance.
Bought a chair from their website and the product arrived in good time and great condition. The chair is also great quality
Items shown as in stock, are not available
2 times I have had items which were shown as 'in stock' on the website, but then a few days later I get an email saying there are supply issues and there is a 30+ day delay. The reason I ordered from here was it was shown as in stock. Last time I shop with them, a blatant lie, saying items are in stock.
Delivery still not received
Purchased Dometic cooler box on 19/11/20 to my knowledge it was in stock, after 7 days no tracking received. On 1/12/20 received tracking number from Outback but no knowledge of parcel by Australia Post. Now 7/12/20 no update to tracking, parcel has not moved nobody knows where it is and the company doesn’t care. Very little correspondence no attempt to look into it and their last message said “I apologise for delay, Have a merry Christmas” it just shows their level of customer service. It was needed for a holiday today.
I will never purchase f...
Hilux ultimate9 throttle controller
Thought I’d take time to write a review - don’t normally bother.
Ordered an ultimate9 TC from these guys, $70 cheaper than others. $229.
Order arrived within 5 days of purchase.
Can’t complain at all- have got a bit Of stuff online recently and this delivery was very quick in comparison and in the scheme of australin deliveries especially with covid factor.
So far pretty stoked, will see how the U9 TC goes.
Thanks OB! ...Gray
Misleading advertising and no responsibility
Purchaser a towbar for specific vehicle, turned up in three main pieces that required welding, no instructions with many small pieces, no mention of this in advert, showed picture of fully welded towbar, customer service just said too bad, will never show with them again.
Absolutely shocking don’t go anywhere near them!!!
This place is a joke I’ve tried to call them for two days nothing whatsoever then a guy by the name of [Name Removed] will answer emails but not the phone be very careful with this company
Great Service delivered within days
We ordered a 12 volt fan from these people, I placed the order before I checked the reviews on here and heard they were classed as a little dodgy was a little sceptical of everything getting my goods. To my surprise they were awesome and don’t deserve the reviews they got. We got our fan within a week and that’s regional Queensland it was delivered as per tracking and in perfect condition. Very happy will buy from again and recommend to friends
Absolutely Pathetic, Ripped off with no goods and money not refunded
This company took my money for 2 items which they told me were in stock and over $150. Ten days later still nothing from one suburb to another in Brisbane. After countless unanswered phone calls and contacts, I was eventually informed there is no stock and I will not get a refund I have to wait another 2 weeks for the items to come. If I want a refund I have to go through due process, which does not work on the first 4 attempts. Still no refund and they do not answer the phone. DO NOT HAND OVER MONEY until you see the goods in front of you. and they are still advertising they have the same items in stock with no respect for Australian Law.
Great product, even better customer service. highly recommend
Purchased a Thunder DC-DC 40 amp charger, as with this CV19 a lot of stocks are low and out when it comes to these products, i purchased it, i placed an incorrect email address which ment the order was not receipted, the customer service person went out of his way getting this unt to me after calling to let me know the order hadn't been receipted, they expressed it from WA got it within 5 days and they refunded the express postage. great effort cheers
Low quality product for premium price + zero costumer service => AVOID
Bought a set of floor mats for a Mazda CX7 for $90. After a couple of weeks they arrived, but to my shock , despite the premium price, they are low quality mats, similar to cheap reject shop ones. They are the correct shape, but flimsy and impossible to fix in the car. They come with two cheap plastic screws (for two mats with two holes each...), which the instructions say have to be screwed in to the existing floor covering. This is not possible, it doesn't work: you hit the metal body work straight away. So the mats just roll up under the ped...als, just like the cheap reject shop ones. They send out an email after your purchase asking you to provide feedback, and if you do, they ignore it. You send an email, they ignore it, you contact via their website: they ignore it. Avoid this mob like the plague.
Purchased Tag towbar kit for SXV20R Camry. Very easy to install. The only tricky part was removing and refitting the tailpipe exhaust rubber hanger. Delivery was very quick considering the distance and the product was well packaged to protect it. Product and shipment costs were very reasonable too. Highly recommended.
Core values need to change.
Hate giving bad reviews, but I feel this company deserves it, as the core values need to change back to customer service focused.
I was miss sold into a product I didn't need after discussing at leaght with the sales team, the installation team didn't install the product as it was not required, as I originally said. To make matter worse the sales team still charged me for the part, plus another part that never went on the car and labour for the two parts never fitted. Very immoral behaviour!
My wheels alignment after the lift is shocking, and...they just left my wheel covers in the car, couldn't be bothered putting them back on. All and all a shocking display, until they change their values I'd avoid this company. 1/10 service 1/10 quality.
worst online shopping experience I have ever had
I purchased some bash plates for my MUX on the 26th of May. I had no further contact until I called on the 2nd of June to inquire about the status of my order and I was informed they only had 2 of the 3 plates in stock and they were waiting for the 3rd to arrive at the end of the week before shipping my order. Low and behold the end of the week came and went with no contact or update so I messaged them through their contact us section on the website. On the 10th of June I then received an email stating my order had been shipped with tracking. I...t arrived on the 15th of June but only contained 2 of the 3 bash plates so another phone call later I was informed that the plate was on back order and I would receive a phone call or email by the end of the day to give me an ETA. I have received no further contact from them since this phone call despite multiple emails through the contact us section on their web site, I have even raised a dispute on the 17th of June in their accounts section but this has not been replied to either. The plate I am waiting for is still listed as in stock on their website! Avoid this mob like the plague zero communication or care once they have your money.
non delivery and no contact
Ordered a $292 Alco jockey wheel 6 weeks ago. Followed up twice. Always told - its coming next week yet I am still waiting. Then I check their site and they have reduced the price for the same item by $40 but no contact and no item. Very BAD
Worst online shopping experience
After spending close to $300 on Front runner chairs and covers and waiting 3 and a half weeks, numerous emails and calls , Neither outback equipment or Front runner have given zero care to whether or not I receive my items. I have never experienced such poor customer service as shown by the 2 men who i have dealt with. I would not recommend nor shop with these companies again.
Instant bang for bucks
Purchased an Idrive throttle controller for my 2017 Ranger, quick delivery. Installed it that afternoon and what a difference instant power its almost like getting a chip put in except for the price difference,recommend anyone contemplating getting one I highley recommend, keep up the good work and thanks
Baintech 100 amp vcr
Thank you to Aden and Dave for their quick response in shipping my vcr it fits well and operates as it should well done outback equipment thanks again Aden and Dave
Cancelled order but failed to give refund
I ordered an item but had to cancel the order almost immediately as i found out I had received same item as a gift. Messaged and emailed them to cancel order within 30mins of placing order. Phoned next day and was told order would be cancelled no problem and I would be refunded in full. That was over 3 weeks ago and still waiting on refund. Phone calls make no difference, just get told it will be escalated for refund but nothing happens. Would never buy from or recommend these guys again, ever.
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