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Outback Equipment

Outback Equipment (page 3 of 7)

3.8 from 168 reviews · View Statistics
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Reviews

3.8
168 reviews
  • Product Quality
    3.6 (40)
  • Return Claim MadeYes (8) · No (42)
  • Shipping
    3.2 (35)
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non delivery and no contact

published

Ordered a $292 Alco jockey wheel 6 weeks ago. Followed up twice. Always told - its coming next week yet I am still waiting. Then I check their site and they have reduced the price for the same item by $40 but no contact and no item. Very BAD

Outback Equipment
Outback EquipmentOutback Equipment

Hi Cathie,
Our apologies for the delay in your order. One of our customer service team members will be in contact with you shortly to resolve the issue at hand.

Cathie T.
Cathie T.
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Natasha
NatashaSouth East Queensland, QLD

Worst online shopping experience

published

After spending close to $300 on Front runner chairs and covers and waiting 3 and a half weeks, numerous emails and calls , Neither outback equipment or Front runner have given zero care to whether or not I receive my items. I have never experienced such poor customer service as shown by the 2 men who i have dealt with. I would not recommend nor shop with these companies again.

Outback Equipment
Outback EquipmentOutback Equipment
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fingers
fingersSouth-Eastern Region, NSW
  • 4 reviews

Instant bang for bucks

published

Purchased an Idrive throttle controller for my 2017 Ranger, quick delivery. Installed it that afternoon and what a difference instant power its almost like getting a chip put in except for the price difference,recommend anyone contemplating getting one I highley recommend, keep up the good work and thanks

Outback Equipment
Outback EquipmentOutback Equipment

Hi fingers,
Glad to hear you're happy with your purchase. We have iDrives installed in most of our 4WDs too, and they really do make quite the difference! Thanks for the positive review!

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Item never arrived and no refund

published

I have ordered item nearly two weeks ago and still no arrival. I have paid for express shipping . I've emailed multiple times , rang multiple times and lodged dispute via the online portal. No response I suspect they do this regularly as the negative reviews match my story. Please be cautious purchasing

Outback Equipment
Outback EquipmentOutback Equipment
David
David

The order number is N209132. Could you respond with date and time of refund issued and when I can expect it in my account. I will post this here so the people understand you have done your best to help a customer. Thank you

Outback Equipment
Outback EquipmentOutback Equipment
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Horrible seller

published

They don't care, they take your money for express postage, and ignore complains that it took 8 working days to get the item 184 kms. Do not deal with these people.

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Nick
Nick
  • 5 reviews
  • 2 likes

Baintech 100 amp vcr

published

Thank you to Aden and Dave for their quick response in shipping my vcr it fits well and operates as it should well done outback equipment thanks again Aden and Dave

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Craig
Craig
  • 4 reviews
  • Verified

Cancelled order but failed to give refund

published

I ordered an item but had to cancel the order almost immediately as i found out I had received same item as a gift. Messaged and emailed them to cancel order within 30mins of placing order. Phoned next day and was told order would be cancelled no problem and I would be refunded in full. That was over 3 weeks ago and still waiting on refund. Phone calls make no difference, just get told it will be escalated for refund but nothing happens. Would never buy from or recommend these guys again, ever.

Outback Equipment
Outback EquipmentOutback Equipment
Craig
Craig

N193128

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T Isa
T IsaBrisbane
  • 5 reviews
  • 3 likes

Poor freight and customer service

published

Purchased a product recently and included express freight. Items took the standard 3 days to arrive. Was promised refund on express postage; never happened. Lodged a formal complaint on their web site and still haven't heard a thing.

Outback Equipment
Outback EquipmentOutback Equipment
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Chris
ChrisPerth, WA
  • Verified

Terrible freight service

published

Ordered 9 th September. 25 th September no sign if it. Agree Perth is a fair way away but more than 2 weeks is a joke. Never again. Very disappointed

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thecolonel
thecolonelPerth, WA
  • 2 reviews

Hose Purchase Disaster

published
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WERNER FORKE
WERNER FORKESouth East Queensland, QLD
  • 3 reviews
  • 4 likes

False Advertising

published
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Glenn
GlennVictoria

No communication

published

I ordered a caravan cover 17 days ago (estimated delivery was 4 days at the time of purchase) and there is still no tracking available through my membership login. I emailed the company several days ago; no response. I emailed again 2 days ago; no response. Payment has been taken from my account however I have no idea if or when I will receive delivery.

Outback Equipment
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CaroS
CaroSBrisbane
  • 11 reviews
  • 1 like
  • Verified

Terrible Customer Service and false expectations

published
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  • Verified

False and misleading advertising

published

Beware: This company advertises bonuses to get you to buy and then don't follow through with what their add clearly says.
I bought an air compressor from Outback Equipment with the promise of a free gift at checkout if I purchased that day. I paid for the compressor only to be told that the add was a mistake and I wont be receiving the promised bonus.
After follow up emails I was finally offered a refund but no free gift.
Would not recommend buying anything from this company especially when offering apparent free/bonus items.

Outback Equipment
Outback EquipmentOutback Equipment
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Weiry
WeiryGold Coast
  • 4 reviews
  • 2 likes
  • Verified

Diggin the Diggar

published

My purchase experience with Outback Equipment was easy and excellent, the fact that it was post free made my purchase even sweeter and it was efficiently delivered within 2 days. Their communication was excellent. The Diggar Shovel is an excellent product. Made of solid acrylic the handles screw on and off easily and are both strong when attached. The spade of the shovel is a great size and sturdy steel with turned edges. The size appeals to me as we tow an off road van and the Diggar stowes away nicely in the front hatch of the van, in its carry bag ready for use.

Outback Equipment
Outback EquipmentOutback Equipment
Weiry
Weiry

No worries happy to give credit were it’s due. Nothing better than to buy from a business that is run so efficiently.
regards
Weiry

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Bill G
Bill GSouth East Queensland, QLD
  • 2 reviews

Could be the difference between a good road trip and a bad experience.

published

Just fitted these and then completed over 2500 kms through mostly outback country - no kangaroos challenged my car, nor any other critters. Choice or chance? Who knows but I am happy with the real trial

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Skipping Skippy

published

I started using the plain black version in Central Australia - (no joke intended) - & had only one hit
at very much under the recommended speed for them to work . So after 8 years of them being cooked &sand blasted I've replaced them with these flash looking chrome ones

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Tristan
TristanSydney
  • Verified

Good products, fast delivery and good customer service!

published

I ordered on Outback Equipment after reading a lot of reviews online about the equipment I wanted to buy (Maxtraxx and a air compressor). Outback equipment offered the best price.

For the air compressor, I chose the Mean Mother Adventurer 3. We previously used a cheap small compressor and what a difference! I've used it 4 or 5 times now and I am really satisfied with it. The compressor did not heat up too much, it was fast and the remote is convenient.

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Outback EquipmentOutback Equipment
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Perfect customer service

published

Thank you the snorkel was easy to fit and looks really good and great price and communication was really good fast delivery

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Outback EquipmentOutback Equipment
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WORST CUSTOMER SERVICE EVER!!! WILL NOT BE BACK AS A CUSTOMER.

published
Outback Equipment
Outback EquipmentOutback Equipment
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Very happy with product

published

Adjustable towbar was very easy to fit. Easy to change height of tongue for different trailers 3.5 tonne capacity ideal for caravan

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Outback EquipmentOutback Equipment
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Robo24
Robo24Collinsville qld

Experts in the field

published

Excellent product range and very knowledgeable.everything you need for camping and caravaning.competitive pricing and availability.i would recommend highly.great service given.

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Phil F
Phil FTamborine Mountain
  • 2 reviews

Good price and delivery service

published

I have just started caravaning and needed extended mirrors to see whats behind. I would buy from them again. Thanks

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Outback EquipmentOutback Equipment
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Dave
Dave
  • 2 reviews

Car Cover

published

Extremely happy with the quality of the cover as well as with Outback Equipment. I would certainly use Outback Equipment again.

Outback Equipment
Outback EquipmentOutback Equipment
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Chris T
Chris TMatcham
  • Verified

Zero service

published

Like other poster I ordered and paid for goods and was then contacted to call a 1300 number to confirm order or goods would not be shipped. After trying 6 times over 2 days I called a mobile no. contained in an email and was told that if they were busy the phone would ring out and they do not get notification of my call. In the meantime they are sat on my money. I’ve requested a refund which I have been told will be actioned today. Time will tell but no further interest in ordering from this company

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Outback EquipmentOutback Equipment
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