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non delivery and no contact
Ordered a $292 Alco jockey wheel 6 weeks ago. Followed up twice. Always told - its coming next week yet I am still waiting. Then I check their site and they have reduced the price for the same item by $40 but no contact and no item. Very BAD
Worst online shopping experience
After spending close to $300 on Front runner chairs and covers and waiting 3 and a half weeks, numerous emails and calls , Neither outback equipment or Front runner have given zero care to whether or not I receive my items. I have never experienced such poor customer service as shown by the 2 men who i have dealt with. I would not recommend nor shop with these companies again.
Instant bang for bucks
Purchased an Idrive throttle controller for my 2017 Ranger, quick delivery. Installed it that afternoon and what a difference instant power its almost like getting a chip put in except for the price difference,recommend anyone contemplating getting one I highley recommend, keep up the good work and thanks
Item never arrived and no refund
I have ordered item nearly two weeks ago and still no arrival. I have paid for express shipping . I've emailed multiple times , rang multiple times and lodged dispute via the online portal. No response I suspect they do this regularly as the negative reviews match my story. Please be cautious purchasing
They don't care, they take your money for express postage, and ignore complains that it took 8 working days to get the item 184 kms. Do not deal with these people.
Baintech 100 amp vcr
Thank you to Aden and Dave for their quick response in shipping my vcr it fits well and operates as it should well done outback equipment thanks again Aden and Dave
Cancelled order but failed to give refund
I ordered an item but had to cancel the order almost immediately as i found out I had received same item as a gift. Messaged and emailed them to cancel order within 30mins of placing order. Phoned next day and was told order would be cancelled no problem and I would be refunded in full. That was over 3 weeks ago and still waiting on refund. Phone calls make no difference, just get told it will be escalated for refund but nothing happens. Would never buy from or recommend these guys again, ever.
Poor freight and customer service
Purchased a product recently and included express freight. Items took the standard 3 days to arrive. Was promised refund on express postage; never happened. Lodged a formal complaint on their web site and still haven't heard a thing.
Terrible freight service
Ordered 9 th September. 25 th September no sign if it. Agree Perth is a fair way away but more than 2 weeks is a joke. Never again. Very disappointed
Hose Purchase Disaster
I originally purchased this 9mtr Explore Flat Hose Reel “Ideal for Caravans, RV’s and Boats” from Outback Equipment Australia Pty Ltd in July of 2018 for $68.99. In September 2018 I embarked on a trip across Australia staying each of 7 nights in caravan parks along the way and using the hose overnight connected to my RV. Upon reaching the destination the hose was then used for a further 3 days before it burst. (So total use 10 days) These hoses cannot be repaired so off to a local hardware for an emergency replacement (cost $36.00).
I purchased a reversing camera kit online from Outback Equipment with delivery "3-5 days" it arrived five weeks later, first bit of bull!
Secondly their website states; "When not being used, the monitor can be used as a normal rearview mirror"!!! This is total bull as the box it came in had more reflection capability than the mirror....
The customer service staff when you finally get through being on hold, said its a monitor first then an mirror, its not a mirror is just black glass, not a "Normal mirror"
I paid $100 for an Auto Electrician i...
I ordered a caravan cover 17 days ago (estimated delivery was 4 days at the time of purchase) and there is still no tracking available through my membership login. I emailed the company several days ago; no response. I emailed again 2 days ago; no response. Payment has been taken from my account however I have no idea if or when I will receive delivery.
Terrible Customer Service and false expectations
Just ordered a Sphere 3.3kg Automatic Mini RV Washing Machine - 240v. I chose a Brisbane based company even though it was $30 cheaper elsewhere. I should have gone for the cheaper option as loyalty is not rewarded.
The website estimation of shipping said one day on the day of order (it now says 2 days) and it only has to come across Brisbane so one would think that was the case??? However, my order was placed on hold to check it was a legitimate order - isn't that what my bank does when I pay. I called them and had it approved. It then spent a ...
False and misleading advertising
Beware: This company advertises bonuses to get you to buy and then don't follow through with what their add clearly says.
I bought an air compressor from Outback Equipment with the promise of a free gift at checkout if I purchased that day. I paid for the compressor only to be told that the add was a mistake and I wont be receiving the promised bonus.
After follow up emails I was finally offered a refund but no free gift.
Would not recommend buying anything from this company especially when offering apparent free/bonus items.
Diggin the Diggar
My purchase experience with Outback Equipment was easy and excellent, the fact that it was post free made my purchase even sweeter and it was efficiently delivered within 2 days. Their communication was excellent. The Diggar Shovel is an excellent product. Made of solid acrylic the handles screw on and off easily and are both strong when attached. The spade of the shovel is a great size and sturdy steel with turned edges. The size appeals to me as we tow an off road van and the Diggar stowes away nicely in the front hatch of the van, in its carry bag ready for use.
Could be the difference between a good road trip and a bad experience.
Just fitted these and then completed over 2500 kms through mostly outback country - no kangaroos challenged my car, nor any other critters. Choice or chance? Who knows but I am happy with the real trial
I started using the plain black version in Central Australia - (no joke intended) - & had only one hit
at very much under the recommended speed for them to work . So after 8 years of them being cooked &sand blasted I've replaced them with these flash looking chrome ones
Good products, fast delivery and good customer service!
I ordered on Outback Equipment after reading a lot of reviews online about the equipment I wanted to buy (Maxtraxx and a air compressor). Outback equipment offered the best price.
For the air compressor, I chose the Mean Mother Adventurer 3. We previously used a cheap small compressor and what a difference! I've used it 4 or 5 times now and I am really satisfied with it. The compressor did not heat up too much, it was fast and the remote is convenient.
Perfect customer service
Thank you the snorkel was easy to fit and looks really good and great price and communication was really good fast delivery
WORST CUSTOMER SERVICE EVER!!! WILL NOT BE BACK AS A CUSTOMER.
I purchased Dr Air Compressor online on 22nd October,2018. 2 days later I recieved an email stating that if I buy a Dr Air Compressor I will recieve a tyre gauge and bypass controller for free. The email was dated 24/10/18.
I rang the store inquiring about this deal and spoke to Dave, a sales assistant.He said he would ask his manager. Being on hold for 5 minutes, he returned and said the manager could meet me half way and sell me the "Freebies" for $30. I asked to speak to the manager and Dave's reply was that his manager does not take calls....
Very happy with product
Adjustable towbar was very easy to fit. Easy to change height of tongue for different trailers 3.5 tonne capacity ideal for caravan
Experts in the field
Excellent product range and very knowledgeable.everything you need for camping and caravaning.competitive pricing and availability.i would recommend highly.great service given.
Good price and delivery service
I have just started caravaning and needed extended mirrors to see whats behind. I would buy from them again. Thanks
Extremely happy with the quality of the cover as well as with Outback Equipment. I would certainly use Outback Equipment again.
Like other poster I ordered and paid for goods and was then contacted to call a 1300 number to confirm order or goods would not be shipped. After trying 6 times over 2 days I called a mobile no. contained in an email and was told that if they were busy the phone would ring out and they do not get notification of my call. In the meantime they are sat on my money. I’ve requested a refund which I have been told will be actioned today. Time will tell but no further interest in ordering from this company
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