Outback Equipment

Ordered product & never received it. Very slow to respond. Hard to get through on phone. Still awaiting arrival hopefully it turns up

From lying to me about the 5% new customer discount to knowing whether or not a winch will comply with a bullbar's weight rating, the people on the other end of the email or internet are simply useless. There are plenty of places to source our 4WD equipment, this place does not deserve our business.

From humble beginnings as they say to bloody useless pretty quick. If you take my advice buy elsewhere. They take your money and deliver nothing, never answer emails, talk crap on the phone, resolve nothing.
If I did not live so far away I'd pay them a visit with my baseball bat, at least that way I'd get something for my $120

Ordered a snorkel on April 12 2022 for an upcoming trip and was assured that even with the public holiday I would receive it in a week. Today is now 11 days since it was ordered and still no snorkel.
Your tracking system says it SHOULD have been delivered yesterday.
I will not be using this company again or recommending them to anyone. In fact I will be posting my experience on the social media pages that I am a member of to warn others of this companies sell at all costs culture, especially their failure to be honest about delivery just to land a sale.
This is totally unacceptable as I could have ordered the same snorkel off ebay as my mate did on the same day and his is already fitted.

Purchased 43 litre modular water tanks. Tanks have a 3/4" BSB male top & bottom but no provision for a breather. I did not intend to use the filler neck for existing tank. Can't cut a hole because there is no adhesive that will stick to this poly plastic. Beware, I've wasted my money.

Were waiting on an order which was delayed. Phoned & emailed re this order, however due to Covid, staff shortages were being encountered & these were not being followed up.
Happy news, phoned this morning, spoke to a very helpful, pleasant Flynn, who checked, the order had arrived, and he promised this would be actioned immediately.
Thanks Flynn, you are a credit to the company. Keep up the good work.

Can’t fault service or timing of goods to arrive. I give a few weeks for post as a lot of people shop online since COVID, so 3 days could be 3 weeks, but goods always arrive.

Rang to make sure item was in stock before ordering. A month later and still no product. Australia Post investigated and they never shipped the item despite issuing a shipment number. It's a shame companies like this are allowed to operate.

brought a stove and paid in full. no stove has arrived not even a email to say dispatched or any thing.
have tried to contact via email no response. dont buy here plenty of other company's to buy from that actually send the item. very dissapointed

It only took 10 minutes to install and was very easy. Looks great and is very solid. A great buy

Bought a redarc charger, and got a tracking number, but the tracking number isn't a real one, auspost have no record of the package and they havnt replied to my support request through their website, avoid these people like the plague.

I was very impressed with my dealings with Outback Equipment. I received prompt responses to my queries. I could have been seen as a painful customer as I changed my initial order twice in 24 hours. The support people i dealt with were very accommodating and I ended up happy with my final purchase. Highly recommend.

Ordered expensive roof rack system. Week later told wasn't actually in stock though advertised as such. No option but to wait as other suppliers had sold out by time I was told. When finally re-stocked, gets sent via courier company who was on strike! When I finally receive, many weeks after placing order, I find some fastening components wrong. Contact customer support who tell me can't help and go to the supplier direct. Should have done in first place as Outback Equipment model seems to be to take margin and that's it!

Purchased an Ampfibian RV Plus 15A-10A Power Cord. Took them 3 days to get to the order only cause I rang them and 2 weeks for delivery. Nothing wrong with the product but won't do any purchasing from then again. If you're from out of Queensland, don't expect service.

Just cancelled order purchased over a month ago.
Last contact over two weeks ago apologized for delay and said goods would be dispatched within 5 days.
Tried phoning but automated system hangs up on you.
As a previously satisfied customer very disappointed