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Outback Equipment

Outback Equipment (page 2 of 7)

3.8 from 166 reviews · View Statistics
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Reviews

3.8
166 reviews
  • Product Quality
    3.6 (36)
  • Return Claim MadeYes (8) · No (37)
  • Shipping
    3.4 (30)
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Joe90
Joe90Greater Melbourne (Metropolitan), VIC

Excellent Service

published

I purchased an ARK XO Series Jockey Wheel from Outback Equipment. The price was competitive, the product was great quality and the service excellent. I bought it online on the Thursday evening and it was delivered to Melbourne early on Tuesday morning. In fact the company and its couriers got it here one day earlier than originally scheduled. Given my experience with other parcel deliveries this was excellent service from the team.

Product Quality
4/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi Joe,
Thank you for the fantastic feedback! We're really happy to hear that you received your order so quickly. Very glad we could be of service to you.

Kamara B.
Kamara B.Weston Creek 2611, ACT

Fantastic customer service

published

Would highly recommend Outback Equipment.
We had an issue with the product we purchased. I contacted Outback Equipment and the customer service team replied to my request for a replacement promptly. They got in touch with the supplier for me and kept briefed on their communication with the the supplier. And negotiated a replacement product.
Would highly recommend and wouldn't hesitate to use again!

Incentivised Review No
Return Claim MadeYes
Outback Equipment
Outback EquipmentOutback Equipment

Hi Kamara,
Thank you for the glowing recommendation! We're really happy to hear that we could help you throughout the exchange process.

Other Camping Shops

 
 

0.0
(1,234)
Jenny
JennySouth West, WA

Great customer service

published

The person I was dealing with in customer service was extremely helpful and finalised my request promptly. Thanks Jakob for your assistance.

Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi Jenny,
Thanks for leaving a great review. We appreciate the nice feedback for Jakob - we'll be sure to let him know.

Kimberley C
Kimberley C
  • 3 reviews

Great product

published

Bought a chair from their website and the product arrived in good time and great condition. The chair is also great quality

Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi Kimberley,

Thanks for taking the time to leave us some positive feedback. We appreciate it.
Hope the chair serves you well!

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AJC
AJCSouth East Queensland, QLD

Items shown as in stock, are not available

published

2 times I have had items which were shown as 'in stock' on the website, but then a few days later I get an email saying there are supply issues and there is a 30+ day delay. The reason I ordered from here was it was shown as in stock. Last time I shop with them, a blatant lie, saying items are in stock.

Product Quality
4/5
Shipping
2/5
t_jammas
t_jammasPeel, WA
  • Verified

Worst online company to deal with

published

Purchased a bull bar from ebay, the following day it was marked send, then received a email few days later stating it was out of stock until nearly a month later, tried to cancel but couldn’t because it was already marked sent, when finally arrived organized to send back the following day, and a ebay case was opened and they lied about me not sending it back intime so they didn’t have to refund, very disappointing service

Product Quality
4/5
Shipping
1/5
Outback Equipment
Outback EquipmentOutback Equipment
Mark A.
Mark A.Sydney, NSW
  • 2 reviews

Delivery still not received

published
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Gray
GrayPerth, WA

Hilux ultimate9 throttle controller

published
Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi Gray,
We're stoked that you took the time to leave us such a great review and we're glad to hear your throttle controller got to you so quickly! We hope it serves you well.
Thank you for the positive feedback!

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0.0
(1,234)
Loren R.
Loren R.Northeast, VIC

Classic stitch up

published

Ordered a roof rack that was claimed to be in stock but actually wasn’t. Company ESTIMATES that the products will be shipped either the middle or end of the month but no guarantee? How good is spending over 1k on products that you’ve got to wait around and HOPE they show up by the end of the month. Poor effort, could have easily been solved with an OUT OF STOCK sign or PRE ORDER. Definitely won’t be buying from this dodgy company again

Incentivised Review No
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Misleading advertising and no responsibility

published

Purchaser a towbar for specific vehicle, turned up in three main pieces that required welding, no instructions with many small pieces, no mention of this in advert, showed picture of fully welded towbar, customer service just said too bad, will never show with them again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
John
JohnPerth, WA
  • 2 reviews
  • 2 likes

Absolutely shocking don’t go anywhere near them!!!

published

This place is a joke I’ve tried to call them for two days nothing whatsoever then a guy by the name of [Name Removed] will answer emails but not the phone be very careful with this company

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
John
John

Didn’t get anywhere with your useless team member Daniel

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0.0
(1,234)
Duddles mum
Duddles mumSouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Great Service delivered within days

published

We ordered a 12 volt fan from these people, I placed the order before I checked the reviews on here and heard they were classed as a little dodgy was a little sceptical of everything getting my goods. To my surprise they were awesome and don’t deserve the reviews they got. We got our fan within a week and that’s regional Queensland it was delivered as per tracking and in perfect condition. Very happy will buy from again and recommend to friends

Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment
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nigel vipan
nigel vipanNorth Queensland, QLD

Worst customer service

published

Worst customer service I've ever experienced..absolutely hopeless..won't answer phone ..just hangs up.
I don't know how this company stays in business..Highly don't reccomend this company for any type of service or sales

Incentivised Review No
Outback Equipment
Outback EquipmentOutback Equipment
nigel vipan
nigel vipan

Don't make your customers wait on the phone for 10 min then tell me to press number 2 for customer service then just hang up on me..Unprofessional and rude.

nigel vipan
nigel vipan

No worries i will not choose to engage with your company any further..i will tell my customers to never use your business...Your loss not mine.

Horrible customer service

published

Won't stand by their products. Had a charger die pretty quick. Dropped to them over 4 weeks ago and still no refund. Cant even get a return phone call. Avoid like the plague

Product Quality
5/5
Shipping
1/5
Outback Equipment
Outback EquipmentOutback Equipment
Stephen W.
Stephen W.South East Queensland, QLD
  • 2 reviews
  • 3 likes

Absolutely Pathetic, Ripped off with no goods and money not refunded

published

This company took my money for 2 items which they told me were in stock and over $150. Ten days later still nothing from one suburb to another in Brisbane. After countless unanswered phone calls and contacts, I was eventually informed there is no stock and I will not get a refund I have to wait another 2 weeks for the items to come. If I want a refund I have to go through due process, which does not work on the first 4 attempts. Still no refund and they do not answer the phone. DO NOT HAND OVER MONEY until you see the goods in front of you. and they are still advertising they have the same items in stock with no respect for Australian Law.

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
Paul
PaulPerth, WA

Shocking service, no communication

published

Shocking service, no communication, I mistakenly ordered 2 of the same items, my fault I know. I emailed 3 times, the first stright away and again the following day, that's just about a week ago and still no reply or any sort of contact. It will be my last dealing with this shop

Incentivised Review No
Outback Equipment
Outback EquipmentOutback Equipment
Paul
Paul

Order ID: 20200826013401441453

Outback Equipment
Outback EquipmentOutback Equipment

Hi Paul,
Our order numbers begin with an N and contain 6 digits. This order ID does not belong to us.
You may be dealing with another company?

Darren
DarrenWestern District, VIC
  • 5 reviews
  • 1 like
  • Verified

Great product, even better customer service. highly recommend

published

Purchased a Thunder DC-DC 40 amp charger, as with this CV19 a lot of stocks are low and out when it comes to these products, i purchased it, i placed an incorrect email address which ment the order was not receipted, the customer service person went out of his way getting this unt to me after calling to let me know the order hadn't been receipted, they expressed it from WA got it within 5 days and they refunded the express postage. great effort cheers

Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi Darren,
Thanks for taking the time to leave such great feedback, we appreciate it!
Glad to hear the charger got to you in the end!

  • Verified

Low quality product for premium price + zero costumer service => AVOID

published
Product Quality
1/5
Shipping
3/5
Outback Equipment
Outback EquipmentOutback Equipment
Erik
Erik

Funny how you respond straight away to a review on this website, while simply ignoring all emails sent to you directly. Until today not a single one of my emails has been responded to. Shameful.

Mark T.
Mark T.The Mallee, VIC
  • 3 reviews
  • 2 likes

Excellent product.

published

Purchased Tag towbar kit for SXV20R Camry. Very easy to install. The only tricky part was removing and refitting the tailpipe exhaust rubber hanger. Delivery was very quick considering the distance and the product was well packaged to protect it. Product and shipment costs were very reasonable too. Highly recommended.

Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi Mark,

Thank you for the great review and the helpful feedback. We appreciate it!
Glad we could make your purchase experience as seamless for you as possible.

Mark T.
Mark T.

A well deserved review Scott. One thing a didn't mention was the solution to that exhaust hanger, eventually I sprayed the shaft with a bit of lithium grease and it came off with ease. The same with refitting. Hope this helps out future buyers.

Outback Equipment
Outback EquipmentOutback Equipment

Thanks for the tip, Mark! We'll be sure to pass on this handy bit of info!

Core values need to change.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
josh w
josh wSydney, NSW

worst online shopping experience I have ever had

published
Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

Absolute worst. Do not shop here.

published
Incentivised Review No

non delivery and no contact

published

Ordered a $292 Alco jockey wheel 6 weeks ago. Followed up twice. Always told - its coming next week yet I am still waiting. Then I check their site and they have reduced the price for the same item by $40 but no contact and no item. Very BAD

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment

Hi Cathie,
Our apologies for the delay in your order. One of our customer service team members will be in contact with you shortly to resolve the issue at hand.

Cathie T.
Cathie T.
Natasha
NatashaSouth East Queensland, QLD

Worst online shopping experience

published

After spending close to $300 on Front runner chairs and covers and waiting 3 and a half weeks, numerous emails and calls , Neither outback equipment or Front runner have given zero care to whether or not I receive my items. I have never experienced such poor customer service as shown by the 2 men who i have dealt with. I would not recommend nor shop with these companies again.

Incentivised Review No
Return Claim MadeNo
Outback Equipment
Outback EquipmentOutback Equipment
fingers
fingersSouth-Eastern Region, NSW
  • 4 reviews

Instant bang for bucks

published

Purchased an Idrive throttle controller for my 2017 Ranger, quick delivery. Installed it that afternoon and what a difference instant power its almost like getting a chip put in except for the price difference,recommend anyone contemplating getting one I highley recommend, keep up the good work and thanks

Product Quality
5/5
Shipping
5/5
Outback Equipment
Outback EquipmentOutback Equipment

Hi fingers,
Glad to hear you're happy with your purchase. We have iDrives installed in most of our 4WDs too, and they really do make quite the difference! Thanks for the positive review!

Page 2 of 7

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