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Outback Equipment
3.8 from 166 reviews · View Statistics
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Reviews

3.8
166 reviews
  • Product Quality
    4.6 (24)
  • Return Claim MadeYes (2) · No (22)
  • Shipping
    4.2 (21)
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Reviewer Photos & Videos

  • Thumbnail
Paul T
Paul T
  • 7 reviews
  • 3 likes

Not an Example of Good Customer Service

published

Purchased an Ampfibian RV Plus 15A-10A Power Cord. Took them 3 days to get to the order only cause I rang them and 2 weeks for delivery. Nothing wrong with the product but won't do any purchasing from then again. If you're from out of Queensland, don't expect service.

Product Quality
5/5
Shipping
1/5
Beajlee P.
Beajlee P.Northern Region, NSW

A1 Service and Product Quality (During Lockdown)

published

Unable to fault service as finalised our online order on the Saturday and followed with a phone call on the following Monday to double check sizing is correct.

Customer service was friendly and professional. Item arrived in great time being Thursday morning of the same week. Well packaged and tracking available.

Product quality is fantastic. No faults or flaws visual at this time.
Fits perfectly. Inside is lined for additional protection.

On one problem at this current time and that is unable to actually go fish in’ due to stay at home lockdown order in place in my local area lol.

Thank you Outback Equipment for a great product and experience.
Keep up the fantastic job in these challenging times.

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Product Quality
5/5
Shipping
5/5

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0.0
(1,234)
John
JohnBrisbane
  • 17 reviews
  • 4 likes
  • Verified

Incredible customer support

published

Even though I did not purchase anything from this company because of stock outages due to COVID, their communication to advise about these issues were professional and timely.
They were understanding of my need to travel prior to the dates they could supply the product and organised a refund with little fuss.
The product I originally ordered was competitively priced and the support I received during the process encourages me to consider purchasing from thEm again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No

Perfect item

published

Excellent product could as for better and brilliant service thank you would recommend this to all my mates I have a mate in Newcastle going to tell him to get one

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
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O.O.O.O
O.O.O.OGreater Melbourne (Outer), VIC
  • 11 reviews
  • 5 likes
  • Verified

Professional Customer Service and Quick Delivery

published

I ordered a rescuemate from the website and the order was not updated in the system even after 3 business days. Since I have an upcoming trip, I called them up wanting to know the status of the order. The customer service rep was very courteous and helpful. He confirmed that they have the order and that it will be dispatched ASAP. True to their word, the item was dispatched the same day and I received the item in 2 days.. The item was packed very well and it works like a charm.

Thanks heaps. you are a true legend, Todd!

Product Quality
5/5
Shipping
5/5
Steve
Steve
  • 3 reviews

Exceptional service regardless of product purchased.

published

This is a company that I just keep coming back to.

Fast & efficient service and great communications. Oh, and great product too.

The flat-out hose is a must have when out on your travels. The product has improved over the years with even better fittings and will hold up to the test of time. The only reason why I've bought a new one, is that my previous one sold with the camper so a good excuse to go shopping again.

Product Quality
5/5
Shipping
5/5
Nathan
NathanWestern Australia
  • 2 reviews
  • 1 like

Best after sales support

published

Ordered a set of canvas seat covers but the 3rd row didn't turn up. Contacted the support team to follow up and see if they were on back order. Got a response the same day. Very happy with product aswell. Can't recommend enough.

Incentivised Review No
Steve
SteveNorth Queensland, QLD

Great Customer service

published

Lodged a warranty claim on my camper trailer cover, which for some reason had deteriorated in one small section. Sent an email and picture on Sunday arvo. Four day later Aussie post tell me I have a package to pick up. My new cover! More impressive as I'm in FNQ, and Brisbane had just gone into Covid lock down. Great customer service and excellent communication from Jacinta.No cost to me, no stalling or carry on from Outback. Not my first purchase from Outback,but my first warranty claim. Won't hesitate to buy from them again.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes

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(1,234)
william a.
william a.Illawarra, NSW

Personal service

published

Just like to thank the excellent team at Outback Equipment for looking after me and helping with a delivery request. Great products.

Product Quality
5/5
Shipping
5/5
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Dom
DomGreater Melbourne (Inner), VIC

Great company with good products and team

published

Great team to deal with, this is my 2nd purchase with them and have been great service as usual. Quality product that lasts forever. Great communicators and when i asked for a last min change of colour, they were happy to do so. Will purchase again and again.

Product Quality
5/5
Shipping
5/5
Ray R.
Ray R.Southwest, VIC

Great company to deal with.

published

The service and prompt delivery of the 3500kg tow bar hitch kit has been by far one of the better suppliers I have dealt with when buying online.

Product Quality
5/5
Shipping
5/5

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0.0
(1,234)
Mitch
MitchSouth East Queensland, QLD

Customer service

published

Exceptional service with fast email response time. Easy website to navigate and well set up. Would definitely recommend outback equipment

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
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Caroline
CarolineSouth East Queensland, QLD
  • 2 reviews

Products and staff are excellent

published

Whether is be information about a product, an issue with a product, delayed postage, the staff at Outback have always been helpful, friendly and have gone out of their way to make a successful purchase. Would not hesitate to recommend this company to anyone.

Product Quality
5/5
Shipping
5/5
BJs
BJsGreater Melbourne (Metropolitan), VIC

A necessary product

published

Jakob was super helpful. TOLL held up the delivery for some reason. Jakob tried contacting them a few times without success.

Product Quality
5/5
Shipping
1/5
Lawrence
LawrenceNortheast, VIC

Warranty Claim on defective Caravan Cover

published

Excellent service provided by Jakob, photos sent showed defect and there was no issue in replacing the cover. I found the whole process very easy to complete. Excellent company to deal with and I will recommend them to other caravaners.

Product Quality
1/5
Incentivised Review No
Page 1 of 5

Questions & Answers

Andy
Andyasked

Hi, after reading these reviews it appears this is the only avenue that I may actually get some return correspondence. I've already tried two other ways with no success after waiting 4 full business days. Below is the message I emailed you after getting no response from the "contact us" option on your website:

Hi, I've ordered an item from your website, then checked my emails and discovered a 5% off voucher for subscribing to receive promotions etc, which I did before I made the purchase. While the item was still on special, I did a test run to see if I could add the coupon code and it worked fine (which I have screenshots of). I'm just wondering if you can offer a retrospective discount? I did message you through the "contact us" section of website immediately after payment but still Haven't heard back. My invoice number is N262249

2 answers
Outback Equipment
Outback EquipmentOutback Equipment

Hi Andy,
Our apologies for the wait.
I've escalated this to our customer service team and someone will be in touch shortly if not already.

Taylor M.
Taylor M.

I'd recommend you spending more money elsewhere. Even though things are in stock on website doesn't mean you'll get them. And for forbid you have to do a warranty claim, you will get shafted. Look at all the reviews recently on Google, Facebook and here before purchasing. Wish I did

shane
shaneasked

Where is my order?
N255477

1 answer
Outback Equipment
Outback EquipmentOutback Equipment

Hi Shane,
I've taken your query to our customer service team and someone should be in touch with you shortly.

KuklaMicer
KuklaMicerasked

I ordered and paid for a Baintech BTPP12-320 on 8th July 2020 from your website. I have checked numerous times since the 8th as to where my item is and it is still showing no tracking. I had sent an online enquiry through your messaging system on 15th July which got no response from you. So today (16th July) I rang the 1300 number and after being on hold for quite a while, I had to leave a "call back". A rep rang back at 2:42pm & after I provided my Invoice number (N241852) he advised that you were waiting for a back order of this particular item, and that he would ring me back ASAP with an expected delivery date. I couldn't believe you did not have the customer service skills and courtesy to advise me of this before I had to call you 8 days after my order. And then to make matters worse, a check of your eBay site at 2:53pm and your own website at 3:00pm, shows that this exact item is currently for sale (I have screen dumps of both of these checks which I will provide to the ACCC if a satisfactory and speedy solution to this situation is not forthcoming). So, why am I being lied too about the back order? I want my item ... and I want it now, as I cannot travel in my caravan without it.

2 answers
KuklaMicer
KuklaMicer

Typical! Your silence is deafening and I still have not received a call advising when my paid-for item will be sent to me. Also, both your main website (https://www.outbackequipment.com.au/?rf=kw%3Fkw%3Dbaintech%26rf%3Dkw&sortby=highest_price) and your eBay website (https://www.ebay.com.au/itm/Baintech-Power-Supply-12-Volt-320-Watt-25-Amp-Unit-Portable-Caravan-Camping-4X4/283542444303?hash=item420472590f:g:vVkAAOSwnV9e6WzN) STILL have the exact item for sale. You have until 11:00am tomorrow (Saturday 18th July 2020) to provide definitive information as to why I have been lied about stock on hand, and when my item will be sent to me. Failure to do so by Outback Equipment (AUST) Pty Ltd (ABN: 736 009 731 08; Address: 2/24 Lensworth St, Coopers Plains QLD 4108) by the stated date and time WILL result in me submitting a formal complaint to the ACCC and seriously considering commencing civil court action in the Burnie Magistrates Court. The ball is in your court.

Outback Equipment
Outback EquipmentOutback Equipment

Hi KuklaMicer,

Our apologies for the lack of communication.

I have had a word with our customer service team and they have informed me that the item you ordered is expected to arrive in our warehouse this afternoon and will be dispatched on Monday with express shipping.

We have been inundated during this unprecedented time and operating at limited capacity. As a result this has made communicating with our customers in a timely manner very difficult for which we are very regretful.

Normally items are identified as being in stock as we generally have few issues with supply for items we cannot keep on hand in our warehouse due to our extensive catalogue. That is unless the supplier lets us know that they are out of stock. However, with the current state of events, supply chains have struggled with consistent communication and prompt shipping.
For this we deeply apologise and are working to get back on top of the workload to avoid situations of this nature down the track.

I believe a customer service member will also be in touch with you through email to update you on the status of your order.

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