As everybody would know its quite confusing buying products online but I chose Gentrax through outbax camping because they offered a reasonable generator with extra accessories like the cover and funnel
no one else seemed to provide. I never received my accessories and I need the cover its as noisy as hell.
But four times they have told me its lost in the post? Now it's out of stock and last time I rang the guy pretended the phone didn't,t work properly when I pointed out he was being untruthful in his response
he hung up on me, never got me accessories big warning on dealing with this company.
loving our spa
we had no problem with ordering and our delivery arrived 2 days early. We are amazed at the quality for price and LOVE our spa, we have put 3 people so far onto your site as they also want one of these.
Looked everywhere for what we wanted and only these guys had it and was a good price
Looked everywhere for what we wanted and only these guys had it and it was a good price and the quality very good the delivery time was very very quick quick bought several things there now and they won’t be the last
Sent an 80w panel instead of a 120w panel.
Bought a 120w panel in Oct 2018, used it for a 4 day trip and noticed my 130ah battery was flat, but didn't investigate as a I am a novice with solar and thought that may be expected.
My second trip in early 2019 also flattened my battery, all 4 days were bright sunshine so I figured something was wrong. Investigation showed the regulator was faulty and I replaced that, which wasn't an issue. The output from the panel was an issue though, it was 4.5amps in midday bright sunshine, which is the expected output of an 80w panel. Checked physical dimensions and they match the 80w panel that Outbax sell, not the 120w panel.
Contacted customer support and had a number of emails back and forth, I had to provide measurements and photos of the measurements. The end result was that they didn't acknowledge they had made a mistake and my panel was out of warranty.
I agree, it is out of warranty...but it's not the panel I paid for. I would expect a good company to take ownership of the issue and help resolve it, in my opinion they should've done something.
I won't use this company again, however if you do order a panel from them please make sure you have a multimeter and can measure the output when you receive it. Outbax don't provide specs on the panels and judging by ebay feedback and this site, they have a history of sending out lower specc'ed panels.
Product is very dangerous.
My Gentrax 3.5 kw Generator after only about 20 hours use fractured the fuel line where it exits the fuel tank, spraying petrol all over the electrics. This could have caused a lethal explosion. Given the age and hours use, I believe that the fuel line must be of sub-standard quality, and if this is the case the unit should be Safety Recalled immediately, before somebody gets injured/killed.
I Have Not Received My Goods
It is three weeks since I ordered an Hawaii inflatable spa. I still have not received it despite being promised that it would be here by Monday 21st. The phone customer service was quick and friendly when I rang over a week ago to find out where my delivery was but did not keep their promise to call me back. The email customer service has up to now been quick to reply but still no delivery. It should not take over three weeks to get a parcel from Sydney to Canberra. I believe Outbax should not be using Hunter Express for their deliveries as that company has well over 1000 terrible reviews and only about 100 good ones. I am at the stage of wanting my money back to go elsewhere.
A+++ EBAY SELLER
Have bought a few items for these guys and am always impressed with the quality of their gear and speed of service.
Follow up service
Purchased a fantastic spa through these guys on eBay, great communication and service on the initial purchase, I have had an issue with the liner, [name removed] from Outbaxcamping has done all the hard yards for me with the result I have a new liner on the way under warranty!
Couldn’t be happier with their service,
very functional unit easy start very happy a very good seller prompt delivery bought this for a friend on a rural property they are very happy
very good good price free post arrived in good condition by courier van have not wired up yet but can not see any prodlem
Ordered on the 15th December, still waiting for my goods. Keep getting pushed to the courier company who ask me to contact you guys. I just want my money back now. This is ridiculous.
Very Good Service
I brought a pair of women's Ugg boots for my darling and delivery was quick and items exactly as described.
Good service against all odds.
I bought four solar panels, I received the wrong ones. I had to wait for quite a while until the right ones were restocked. No rush. Good communication and good panels at low prices. I had bought from them before. I now have seven panels.
Great Service 300 Watt Solar Panel
Bought a 300W Solar panel which was a great quality product.
Ended up not needing it and returned it. The process was easy and quick with a quick refund.
Falsifying solar panel outputs, BEWARE
I bought a 120 w folding solar panel in Jan 2018. An 80 w was delivered. I complained and they wanted me to prove it. I am an electronics engineer, it's very easy to prove. They capitulated and sent me a partial refund. I gave them the benefit of the doubt and I ordered another 120w folding panel two weeks ago. Guess what. An 80 watt was delivered. I suspect they are being deliberately misleading or just just incompetent.
Don't buy their submersible pumps
Hi, just 11 months after I purchased one of their 1.5hp Submersible pumps it stopped working, I lifted this thing 25 meters up out of my bore hole, I got my electrician out to inspect the pump (at my expense), he told me that it was either water ingress/ fused, so checked my date of purchase, great! only 11 months old, got on to their sales team telling them what had happened, I was told to pull it apart & "take a picture of the internals of this pump" ? So not being a pumpoligist I did as asked, and cut the main power lead since I thought it needed to be done to access the internals. However, I could not pull this thing apart. I was then asked to send the thing back at my cost! I have now been told that" They can't perform any test due to the cut wire.
Their safety is also another concern here.
The warranty is void because of this.
They also mentioned that the wire doesn't need to be cut in order to get internal access to the pump"
We can return this back to you upon your advise. However I have been offered a
Alternatively, we can issue $50 refund as goodwill gesture
Very useful item.
Works really well and keeps the battery fully charged. It is easy to use and easy to refill. Would recommend it.
Great company to deal with.
A great company to deal with.
Good products, great prices, delivered on time.
A pleasure to do business with.
I will always compare needed products on your site.
Great deals available
After scrutiny of items available on the web I settled on Outbax Camping as this seemed the best offer suited to my needs. Great price available. My purchase arrived in a very timely manner. Very satisfied.
I irdered a 4.4 kva model assuming it was the alternator output
however i was wrong itvis the engine output.
Also to my surprise was when i tried loading the genset it cut out when 2200 watts electric jug was switched on.
In closer inspection of the name plate I realised I had been sent 2.5 kva model BEDD not the CEDD as requested on my order form
Mick from Outbax camping tokd me I got what I paid for.
I received what They sent which was not what was advertised at the price I paid.
Buyer beware of this conman
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