Painfully slow internet speeds and rude customer service
Slower than average speeds and higher costs than competitors. When speaking to customer service their repeated solution was to go to a competitor. So I have. They appear to find dealing with customers "painful" to use their own word.
rude staff, very poor experience
Inability to delete credit card info which then rolled over into a new month. OVO would not refund despite the account clearly not having been used in months.
Snarky chat agent.
Perfect for teenagers!! Great service!! Great price!!
Perfect for teenagers! Awesome starting point for kids! Awesome low price! Very reliable service and network coverage!
Fast download speeds
Have been using OVO services for over 2 years with zero issues!
Completely offline and no one to call
Service offline and calling the help line I'm told by an automated message no one can help until 9am. As my only source to get data I feel cut off and alone.
Unbelievable prices. Great coverage & fantastic customer service. Highly recommended.
Great network coverage. No dropouts. Data download speeds very good. Had a problem accessing mobile data. Customer service was excellent & had it fixed quickly. I have told alot of people about OVO's fantastic prepaid mobile plans. $14.95 a month for unlimited calls & texts & 4gb of data, very happy.
You get what you pay for
Cheap pre-paid mobile provider.
I've been with OVO for 3 years now but for the past 3 weeks, we can't make calls. Apparently is due to the high volume of people suddenly (COVID-19) using the Optus network.
- Verified customer
The best customer service of any telco.
I bought the 250gb 4g Sim which is pretty much the cheapest available. My service was activated instantly. I had to contact customer service to help me configure my modem. Customer service was instant, and the tech new exactly what the problem was, and talked me through the setup. I am using the service as my fixed 4g broadband, with several devices connected to it. I was with Telstra, and their equivelant plan is 300 dollars. The speed of the service is great. It is only slightly slower than Telstra at an average of 30mbps compared to 40. Con...sidering it costs $79 compared to $300, it is definitely well worth it. Also, Telstra customer service online chat makes you talk to a computer for half an hour, then you have to wait in a queue for ages, and finally you will be connected to an operator who won't be able to help you. Ovo connected me instantly to their lovely tech Louise, who is extremely knowledgeable and talked me through the setup of my modem. This company is an example in customer service that others should follow. They care about customer service, and have obviously invested in a great team, with enough staff to provide expert advice in a timely manner. I bought the dim as a one off since I exceeded the data on my main Telstra Sim, but I will now change permanently to Ovo.
Customer service is utterly rude.
unusable speeds & constant dropouts. Contacted customer support but they were completely incompetent & palmed off any accountability over to optus saying its an Optus issue and theres no ETA for resolution.
Web chat rather too helpful in changing password
Been with OVO for less than a year. Have always had trouble when trying to change my password - simply responded with "something wrong or link has expired". Finally decided to contact via webchat and the consultant [name removed] was really helpful - rather too helpful. He sent a new password reset link to my email address, which I tried staright away but got an immediate answer that the link had expired. "Really strange said [name removed]- don't understand. Would you like me to reset it for you from this end?" Was expecting to answer s...ome questions to prove my identity but no. "What password would you like asks [name removed]". So I think - lets see where this is going? I provide a new password and then suddenly that's done he says, so I go and try it and it works! Ported out my numbers as quick as I could since there is no way I will stay with a business with such poor security practices. Really still having trouble believing it.
Well priced, Australian, good service
Good range of products at good price. I now have several mobiles and my mobile broadband with Ovo and it was easy to change over from another provider. Customer service helped and no long wait to get through. Have had a couple of dropouts while streaming broadband during peak periods but speed is sufficient to stream movies. Would definitely recommend.
Ovo not interested in customer issues
Been with Ovo for nearly 2 years and never again. Raised multiple issues with dropouts, unusable speed and their support centre were useless / kept saying its an Optus issue in my location - useless go elsewhere.
One of the best value Prepaid Mobile services available
I have been with Ovo for over a year and it is the best value phone plan I have ever hadT I was always fearful of not being with Telstra but I now realise that I have been ripped off to the tune of hundreds of thousands of dollars over the years. Great staff who are easy to deal with and are locally based in Australia.
So I am happily chugging along with my plan and then boom, they drop GB usage and when you call to ask why they state "it is the least chosen option." Ha, what a joke. Imagine that, people wanting to pay more for less is the preferred option. To top it all off, my plan ended on Saturday. I went to a new service provider on Saturday and they were in the process of porting my number over, but guess what? I have to pay for another month with Ovo to receive a text from my new service provider to port my number over and no they do not refund for yo...ur full payment for a month that you are never going to use. You have to pay to receive one text!! Oh and to top it all off, I went to delete my credit card details off their system and I couldn't!! I asked the online chat to assist and they stated that they do not have the ability to delete credit card details off their system even if you are no longer a customer. What the??
Gone down hill
From 80gb at the start to 40 gb have to wait till your prepaid time is up before you can recharge for more data .. last recharge with them and im off to vodaphone.. no customer loyality rewards as well pff pathetic..
They said they put customers first - oh Im not sure if thats true.
Customer service can be bad sometimes. When I complain about how I cant use fb to log in to their app, they said /Though, it's not currently an issue we have received any other complaints about/
Why do you have to emphasise that ? Sounds like its my fault to point it out.
Fix your stupid app - keeps asking you to log in every single time.
They've become greedy
I don't know if they've changed management, but they've lost their unique "customer first" approach and now follow the classic Telstra/Optus approach of money-grabbing.
Firstly, they removed 'anytime recharge', forcing people to buy expensive data top-ups instead of recharging their plan early.
Secondly, they've just removed their 'data-free streaming', instead replacing it with an obscure 'data rewards based on how much of your data you use up on watching our (no longer data-free) content.
All of this, mind you, because their "fans requested these changes".
Was incredible, now I'm switching
Ovo was absolutely amazing, it's plan offered 80gb a month of Data for 40 dollars plus unlimited calls and texts, as well as the ability to recharge anytime. However, they have no changed not only to half what they used to provide, but no longer allow you to recharge anytime, instead you have to pay absolutely unreasonable rates (35 dollars for 10gb) to top up if you are out of data before your plan is done.
Just a month ago I couldn't have recommended them more, now I can't at all.
They doubled my data from 40GB to 80GB for the same price which was good as I didn`t have to worry about exceeding my data limit.Then they decided to cut it back to the 40GB again.I suppose that after they sucked in enough new customers they decided to cut back again.I will not be renewing my plan with OVO.
Questions & Answers
Why has my speed being slowed down to a ridiculously slow speed the last 3days....And it’s not congestion or Covid as I have my phone on OVO also and it’s speed is still the same.......
Can’t even play Xbox now....I pay $80 a month for 4G 250gb and up until 3 days ago was reasonably happy with it.....
Speed tests are approx 3mbps or less downloads and 12mbps or higher upload which is INSANE
My phone is still doing 30mbps+ or higher with the same upload as my data sim.
Please stop slowing my speed ASAP or I will go elsewhere.....it’s almost like I’ve been slowed down for the EASTER long weekend
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