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OVO Mobile

OVO Mobile

3.3 from 340 reviews · View Statistics

Reviews

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Greg

GregSydney, NSW

  • 2 reviews

Ovo has been purchased by amaysim

published

I was with OVO DATA plan 2 years just found amaysim has purchased the company.Gone from never any data issues with OVO within a week cant even stream netflix.Done speed test under 1mb per sec some times up 1.5 per sec max.Same everything modem and paying $79.00 per month no contract.I have IT background tried all the unimportant things all internet overseas call centres suggest.Waiting on phone call suppose to be today been told up to 15 days to answer issues.Disgusting response rate when I have asked for a refund which will never occur.
I have ask for a refund.If anyone has a company that has 250 gig per month no contract fast speeds please recommend.The upload on amaysim speed is 10 mb per sec which is useless why not reverse it.

Greg

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$79.00
Included Data per Month250 GB
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Peter

PeterGreater Melbourne (Outer), VIC

  • 3 reviews
  • 6 likes
  • Verified customer

Ripped off...

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
Leo

LeoLaunceston, TAS

Zero Customer support

published

If you have a disagreement with them, they will not support you. They just say: "you agreed to terms and conditions...".

Auto recharge is another problem. Some people may want to buy a plan for only one month but they should make sure they deactivate the "Auto recharge" option.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month1 GB
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Drop outs - stay away my friends

published

Basically their naked broadband sucks - I regret going with these guys. Imagine you are watching netflix and boom - sorry internet is out. You're in a conference call at work - uh oh - your screen is frozen while speaking with the boss. Let's just say OVO stands for "Occasional Virtual Operation".

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$80.00
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Rick

Rick

  • 2 reviews
  • 1 like

Painfully slow internet speeds and rude customer service

published

Slower than average speeds and higher costs than competitors. When speaking to customer service their repeated solution was to go to a competitor. So I have. They appear to find dealing with customers "painful" to use their own word.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$80.00
Included Data per Month250 GB
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mkaaaay

mkaaaay

  • 2 reviews

rude staff, very poor experience

published

Inability to delete credit card info which then rolled over into a new month. OVO would not refund despite the account clearly not having been used in months.
Snarky chat agent.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Included Data per Month4 GB
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Perfect for teenagers!! Great service!! Great price!!

published

Perfect for teenagers! Awesome starting point for kids! Awesome low price! Very reliable service and network coverage!
Fast download speeds
Have been using OVO services for over 2 years with zero issues!
Highly recommend!!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month4 GB
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Graeme

GraemeSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Completely offline and no one to call

published

Service offline and calling the help line I'm told by an automated message no one can help until 9am. As my only source to get data I feel cut off and alone.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$80.00
Included Data per Month250 GB
See all answers
Carol

CarolIllawarra, NSW

Unbelievable prices. Great coverage & fantastic customer service. Highly recommended.

published

Great network coverage. No dropouts. Data download speeds very good. Had a problem accessing mobile data. Customer service was excellent & had it fixed quickly. I have told alot of people about OVO's fantastic prepaid mobile plans. $14.95 a month for unlimited calls & texts & 4gb of data, very happy.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.95
Included Data per Month4 GB
See all answers
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Rodrigo Q.

Rodrigo Q.Canberra 2600, ACT

You get what you pay for

published

Cheap pre-paid mobile provider.
I've been with OVO for 3 years now but for the past 3 weeks, we can't make calls. Apparently is due to the high volume of people suddenly (COVID-19) using the Optus network.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month4 GB
See all answers
Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • Verified customer

The best customer service of any telco.

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$79.00
Included Data per Month250 GB
See all answers
Steve Jackson

Steve JacksonSydney, NSW

Customer service is utterly rude.

published

unusable speeds & constant dropouts. Contacted customer support but they were completely incompetent & palmed off any accountability over to optus saying its an Optus issue and theres no ETA for resolution.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$65.00
Included Data per Month1 GB
See all answers
1 comment
Steve Jackson
Steve Jackson

WARNING: spoke with customer service lady named Louise.. utterly rude and provided no service other than informing that there's nothing that can be done and that accountability is on Optus. absolutely atrocious attitude represented by a company.

Ciaran M

Ciaran MSydney, NSW

  • 5 reviews
  • 7 likes

be careful when cancelling your service

published

stopped 'Auto Recharge' on OVO; Manage My Service page.
Get a 'recharge' Invoice. OVO insist service was NOT stopped - I am CERTAIN it was. speak with or get email to confirm.

Web chat rather too helpful in changing password

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month2 GB
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Juz

JuzCentral Highlands and Goldfields, VIC

  • 2 reviews

Well priced, Australian, good service

published

Good range of products at good price. I now have several mobiles and my mobile broadband with Ovo and it was easy to change over from another provider. Customer service helped and no long wait to get through. Have had a couple of dropouts while streaming broadband during peak periods but speed is sufficient to stream movies. Would definitely recommend.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month10 GB
See all answers
Mobile Phone Service Providers

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Ovo not interested in customer issues

published

Been with Ovo for nearly 2 years and never again. Raised multiple issues with dropouts, unusable speed and their support centre were useless / kept saying its an Optus issue in my location - useless go elsewhere.

Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$65.00
Included Data per Month100 GB
See all answers
Meagan

MeaganSouth East Queensland, QLD

Waiting a week to have number brought over from Telstra

published

Have tried to activate new Ovo sim and Telstra have cut our service but Optus apparently isnt connecting service with Ovo now. Every time I ring I just get told its been escalated with Optus. Have been waiting a week so far.

Incentivised ReviewNo
Bettye

BettyePerth, WA

  • 5 reviews
  • 3 likes

One of the best value Prepaid Mobile services available

published

I have been with Ovo for over a year and it is the best value phone plan I have ever hadT I was always fearful of not being with Telstra but I now realise that I have been ripped off to the tune of hundreds of thousands of dollars over the years. Great staff who are easy to deal with and are locally based in Australia.

Noelle

NoelleSydney, NSW

  • 2 reviews
  • 1 like

Never again

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$35.00
Included Data per Month50 GB
See all answers
DidUevenLook

DidUevenLook

  • 4 reviews
  • 8 likes

Gone down hill

published

From 80gb at the start to 40 gb have to wait till your prepaid time is up before you can recharge for more data .. last recharge with them and im off to vodaphone.. no customer loyality rewards as well pff pathetic..

Value for Money
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$50.00
Included Data per Month40 GB
See all answers
Page 1 of 17

Questions & Answers

Zac A.

Zac A.asked

How do I change my VM??

1 answer
mkaaaay
mkaaaay

ditch them and go elsewhere.

Ash E.

Ash E.asked

Can I get a record of deleted phone calls (numbers)

No answers
John

Johnasked

Why has my speed being slowed down to a ridiculously slow speed the last 3days....And it’s not congestion or Covid as I have my phone on OVO also and it’s speed is still the same.......

Can’t even play Xbox now....I pay $80 a month for 4G 250gb and up until 3 days ago was reasonably happy with it.....

Speed tests are approx 3mbps or less downloads and 12mbps or higher upload which is INSANE

My phone is still doing 30mbps+ or higher with the same upload as my data sim.

Please stop slowing my speed ASAP or I will go elsewhere.....it’s almost like I’ve been slowed down for the EASTER long weekend

No answers

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes

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