Ovo has been purchased by amaysim
I was with OVO DATA plan 2 years just found amaysim has purchased the company.Gone from never any data issues with OVO within a week cant even stream netflix.Done speed test under 1mb per sec some times up 1.5 per sec max.Same everything modem and paying $79.00 per month no contract.I have IT background tried all the unimportant things all internet overseas call centres suggest.Waiting on phone call suppose to be today been told up to 15 days to answer issues.Disgusting response rate when I have asked for a refund which will never occur.
I have ask for a refund.If anyone has a company that has 250 gig per month no contract fast speeds please recommend.The upload on amaysim speed is 10 mb per sec which is useless why not reverse it.
- Verified customer
A couple of years ago, I ordered a new OVO data plan simcard for approx $100 with 100GB of data.
I ordered this to use in an emergency in case my NBN changeover had issues.
Recently I've been seeing the messages that OVO have been bought by amaysim so I thought I'd better investigate how to ensure my data sim would still be functional.
Apparently (although they don't tell you this anywhere, including on the "welcome" pack when you receive the new simcard), that if you don't activate the simcard (and thereby start using your data and counting do...
Zero Customer support
If you have a disagreement with them, they will not support you. They just say: "you agreed to terms and conditions...".
Auto recharge is another problem. Some people may want to buy a plan for only one month but they should make sure they deactivate the "Auto recharge" option.
Drop outs - stay away my friends
Basically their naked broadband sucks - I regret going with these guys. Imagine you are watching netflix and boom - sorry internet is out. You're in a conference call at work - uh oh - your screen is frozen while speaking with the boss. Let's just say OVO stands for "Occasional Virtual Operation".
Painfully slow internet speeds and rude customer service
Slower than average speeds and higher costs than competitors. When speaking to customer service their repeated solution was to go to a competitor. So I have. They appear to find dealing with customers "painful" to use their own word.
rude staff, very poor experience
Inability to delete credit card info which then rolled over into a new month. OVO would not refund despite the account clearly not having been used in months.
Snarky chat agent.
Perfect for teenagers!! Great service!! Great price!!
Perfect for teenagers! Awesome starting point for kids! Awesome low price! Very reliable service and network coverage!
Fast download speeds
Have been using OVO services for over 2 years with zero issues!
Completely offline and no one to call
Service offline and calling the help line I'm told by an automated message no one can help until 9am. As my only source to get data I feel cut off and alone.
Unbelievable prices. Great coverage & fantastic customer service. Highly recommended.
Great network coverage. No dropouts. Data download speeds very good. Had a problem accessing mobile data. Customer service was excellent & had it fixed quickly. I have told alot of people about OVO's fantastic prepaid mobile plans. $14.95 a month for unlimited calls & texts & 4gb of data, very happy.
You get what you pay for
Cheap pre-paid mobile provider.
I've been with OVO for 3 years now but for the past 3 weeks, we can't make calls. Apparently is due to the high volume of people suddenly (COVID-19) using the Optus network.
- Verified customer
The best customer service of any telco.
I bought the 250gb 4g Sim which is pretty much the cheapest available. My service was activated instantly. I had to contact customer service to help me configure my modem. Customer service was instant, and the tech new exactly what the problem was, and talked me through the setup. I am using the service as my fixed 4g broadband, with several devices connected to it. I was with Telstra, and their equivelant plan is 300 dollars. The speed of the service is great. It is only slightly slower than Telstra at an average of 30mbps compared to 40. Con...sidering it costs $79 compared to $300, it is definitely well worth it. Also, Telstra customer service online chat makes you talk to a computer for half an hour, then you have to wait in a queue for ages, and finally you will be connected to an operator who won't be able to help you. Ovo connected me instantly to their lovely tech Louise, who is extremely knowledgeable and talked me through the setup of my modem. This company is an example in customer service that others should follow. They care about customer service, and have obviously invested in a great team, with enough staff to provide expert advice in a timely manner. I bought the dim as a one off since I exceeded the data on my main Telstra Sim, but I will now change permanently to Ovo.
Customer service is utterly rude.
unusable speeds & constant dropouts. Contacted customer support but they were completely incompetent & palmed off any accountability over to optus saying its an Optus issue and theres no ETA for resolution.
Web chat rather too helpful in changing password
Been with OVO for less than a year. Have always had trouble when trying to change my password - simply responded with "something wrong or link has expired". Finally decided to contact via webchat and the consultant [name removed] was really helpful - rather too helpful. He sent a new password reset link to my email address, which I tried staright away but got an immediate answer that the link had expired. "Really strange said [name removed]- don't understand. Would you like me to reset it for you from this end?" Was expecting to answer s...ome questions to prove my identity but no. "What password would you like asks [name removed]". So I think - lets see where this is going? I provide a new password and then suddenly that's done he says, so I go and try it and it works! Ported out my numbers as quick as I could since there is no way I will stay with a business with such poor security practices. Really still having trouble believing it.
Well priced, Australian, good service
Good range of products at good price. I now have several mobiles and my mobile broadband with Ovo and it was easy to change over from another provider. Customer service helped and no long wait to get through. Have had a couple of dropouts while streaming broadband during peak periods but speed is sufficient to stream movies. Would definitely recommend.
Ovo not interested in customer issues
Been with Ovo for nearly 2 years and never again. Raised multiple issues with dropouts, unusable speed and their support centre were useless / kept saying its an Optus issue in my location - useless go elsewhere.
Waiting a week to have number brought over from Telstra
Have tried to activate new Ovo sim and Telstra have cut our service but Optus apparently isnt connecting service with Ovo now. Every time I ring I just get told its been escalated with Optus. Have been waiting a week so far.
One of the best value Prepaid Mobile services available
I have been with Ovo for over a year and it is the best value phone plan I have ever hadT I was always fearful of not being with Telstra but I now realise that I have been ripped off to the tune of hundreds of thousands of dollars over the years. Great staff who are easy to deal with and are locally based in Australia.
So I am happily chugging along with my plan and then boom, they drop GB usage and when you call to ask why they state "it is the least chosen option." Ha, what a joke. Imagine that, people wanting to pay more for less is the preferred option. To top it all off, my plan ended on Saturday. I went to a new service provider on Saturday and they were in the process of porting my number over, but guess what? I have to pay for another month with Ovo to receive a text from my new service provider to port my number over and no they do not refund for yo...ur full payment for a month that you are never going to use. You have to pay to receive one text!! Oh and to top it all off, I went to delete my credit card details off their system and I couldn't!! I asked the online chat to assist and they stated that they do not have the ability to delete credit card details off their system even if you are no longer a customer. What the??
Gone down hill
From 80gb at the start to 40 gb have to wait till your prepaid time is up before you can recharge for more data .. last recharge with them and im off to vodaphone.. no customer loyality rewards as well pff pathetic..
Questions & Answers
Why has my speed being slowed down to a ridiculously slow speed the last 3days....And it’s not congestion or Covid as I have my phone on OVO also and it’s speed is still the same.......
Can’t even play Xbox now....I pay $80 a month for 4G 250gb and up until 3 days ago was reasonably happy with it.....
Speed tests are approx 3mbps or less downloads and 12mbps or higher upload which is INSANE
My phone is still doing 30mbps+ or higher with the same upload as my data sim.
Please stop slowing my speed ASAP or I will go elsewhere.....it’s almost like I’ve been slowed down for the EASTER long weekend
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