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OVO Mobile

OVO Mobile

3.3 from 336 reviews

Reviews

3.3

336 reviews
5
(155)
4
(32)
3
(16)
2
(30)
1
(103)
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Rick

Rick

  • 2 reviews

Painfully slow internet speeds and rude customer service

published

Slower than average speeds and higher costs than competitors. When speaking to customer service their repeated solution was to go to a competitor. So I have. They appear to find dealing with customers "painful" to use their own word.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$80.00
Included Data per Month250 GB
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mkaaaay

mkaaaay

  • 2 reviews

rude staff, very poor experience

published

Inability to delete credit card info which then rolled over into a new month. OVO would not refund despite the account clearly not having been used in months.
Snarky chat agent.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Included Data per Month4 GB
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Perfect for teenagers!! Great service!! Great price!!

published

Perfect for teenagers! Awesome starting point for kids! Awesome low price! Very reliable service and network coverage!
Fast download speeds
Have been using OVO services for over 2 years with zero issues!
Highly recommend!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month4 GB
See all answers
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Graeme

GraemeSouth East Queensland, QLD

  • 2 reviews

Completely offline and no one to call

published

Service offline and calling the help line I'm told by an automated message no one can help until 9am. As my only source to get data I feel cut off and alone.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$80.00
Included Data per Month250 GB
See all answers
Carol

CarolIllawarra, NSW

Unbelievable prices. Great coverage & fantastic customer service. Highly recommended.

published

Great network coverage. No dropouts. Data download speeds very good. Had a problem accessing mobile data. Customer service was excellent & had it fixed quickly. I have told alot of people about OVO's fantastic prepaid mobile plans. $14.95 a month for unlimited calls & texts & 4gb of data, very happy.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.95
Included Data per Month4 GB
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Rodrigo Q.

Rodrigo Q.Canberra 2600, ACT

You get what you pay for

published

Cheap pre-paid mobile provider.
I've been with OVO for 3 years now but for the past 3 weeks, we can't make calls. Apparently is due to the high volume of people suddenly (COVID-19) using the Optus network.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month4 GB
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Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • Verified customer

The best customer service of any telco.

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$79.00
Included Data per Month250 GB
See all answers
Steve Jackson

Steve JacksonSydney, NSW

Customer service is utterly rude.

published

unusable speeds & constant dropouts. Contacted customer support but they were completely incompetent & palmed off any accountability over to optus saying its an Optus issue and theres no ETA for resolution.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$65.00
Included Data per Month1 GB
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1 comment
Steve Jackson
Steve Jackson

WARNING: spoke with customer service lady named Louise.. utterly rude and provided no service other than informing that there's nothing that can be done and that accountability is on Optus. absolutely atrocious attitude represented by a company.

Ciaran M

Ciaran MSydney, NSW

  • 5 reviews

be careful when cancelling your service

published

stopped 'Auto Recharge' on OVO; Manage My Service page.
Get a 'recharge' Invoice. OVO insist service was NOT stopped - I am CERTAIN it was. speak with or get email to confirm.

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Web chat rather too helpful in changing password

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month2 GB
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Juz

JuzCentral Highlands and Goldfields, VIC

  • 2 reviews

Well priced, Australian, good service

published

Good range of products at good price. I now have several mobiles and my mobile broadband with Ovo and it was easy to change over from another provider. Customer service helped and no long wait to get through. Have had a couple of dropouts while streaming broadband during peak periods but speed is sufficient to stream movies. Would definitely recommend.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month10 GB
See all answers

Ovo not interested in customer issues

published

Been with Ovo for nearly 2 years and never again. Raised multiple issues with dropouts, unusable speed and their support centre were useless / kept saying its an Optus issue in my location - useless go elsewhere.

Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$65.00
Included Data per Month100 GB
See all answers
Meagan

MeaganSouth East Queensland, QLD

Waiting a week to have number brought over from Telstra

published

Have tried to activate new Ovo sim and Telstra have cut our service but Optus apparently isnt connecting service with Ovo now. Every time I ring I just get told its been escalated with Optus. Have been waiting a week so far.

Bettye

BettyePerth, WA

  • 5 reviews

One of the best value Prepaid Mobile services available

published

I have been with Ovo for over a year and it is the best value phone plan I have ever hadT I was always fearful of not being with Telstra but I now realise that I have been ripped off to the tune of hundreds of thousands of dollars over the years. Great staff who are easy to deal with and are locally based in Australia.

Noelle

NoelleSydney, NSW

  • 2 reviews

Never again

published
Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$35.00
Included Data per Month50 GB
See all answers
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DidUevenLook

DidUevenLook

  • 4 reviews

Gone down hill

published

From 80gb at the start to 40 gb have to wait till your prepaid time is up before you can recharge for more data .. last recharge with them and im off to vodaphone.. no customer loyality rewards as well pff pathetic..

Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$50.00
Included Data per Month40 GB
See all answers
GEE-SHOCK

GEE-SHOCKSydney, NSW

  • 24 reviews
  • 4 likes

Experience downhill

published

They said they put customers first - oh Im not sure if thats true.
Customer service can be bad sometimes. When I complain about how I cant use fb to log in to their app, they said /Though, it's not currently an issue we have received any other complaints about/
Why do you have to emphasise that ? Sounds like its my fault to point it out.
Fix your stupid app - keeps asking you to log in every single time.

Customer Service
Balthazar

Balthazar

  • 3 reviews

They've become greedy

published

I don't know if they've changed management, but they've lost their unique "customer first" approach and now follow the classic Telstra/Optus approach of money-grabbing.

Firstly, they removed 'anytime recharge', forcing people to buy expensive data top-ups instead of recharging their plan early.

Secondly, they've just removed their 'data-free streaming', instead replacing it with an obscure 'data rewards based on how much of your data you use up on watching our (no longer data-free) content.

All of this, mind you, because their "fans requested these changes".

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month2 GB
See all answers

Was incredible, now I'm switching

published

Ovo was absolutely amazing, it's plan offered 80gb a month of Data for 40 dollars plus unlimited calls and texts, as well as the ability to recharge anytime. However, they have no changed not only to half what they used to provide, but no longer allow you to recharge anytime, instead you have to pay absolutely unreasonable rates (35 dollars for 10gb) to top up if you are out of data before your plan is done.
Just a month ago I couldn't have recommended them more, now I can't at all.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$50.00
Included Data per Month40 GB
See all answers
Maxxie86

Maxxie86Wangaratta

  • 2 reviews
  • 1 like

OVO rip-off

published

They doubled my data from 40GB to 80GB for the same price which was good as I didn`t have to worry about exceeding my data limit.Then they decided to cut it back to the 40GB again.I suppose that after they sucked in enough new customers they decided to cut back again.I will not be renewing my plan with OVO.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$49.95
Included Data per Month40 GB
See all answers
Page 1 of 17

Questions & Answers

Zac A.

Zac A.asked

How do I change my VM??

1 answer
mkaaaay
mkaaaay

ditch them and go elsewhere.

Ash E.

Ash E.asked

Can I get a record of deleted phone calls (numbers)

No answers
John

Johnasked

Why has my speed being slowed down to a ridiculously slow speed the last 3days....And it’s not congestion or Covid as I have my phone on OVO also and it’s speed is still the same.......

Can’t even play Xbox now....I pay $80 a month for 4G 250gb and up until 3 days ago was reasonably happy with it.....

Speed tests are approx 3mbps or less downloads and 12mbps or higher upload which is INSANE

My phone is still doing 30mbps+ or higher with the same upload as my data sim.

Please stop slowing my speed ASAP or I will go elsewhere.....it’s almost like I’ve been slowed down for the EASTER long weekend

No answers

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