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OVO Mobile

OVO Mobile

3.4 from 318 reviews

Reviews

Review distribution

5 star
150
4 star
32
3 star
14
2 star
28
1 star
94

Was incredible, now I'm switching

published

Ovo was absolutely amazing, it's plan offered 80gb a month of Data for 40 dollars plus unlimited calls and texts, as well as the ability to recharge anytime. However, they have no changed not only to half what they used to provide, but no longer allow you to recharge anytime, instead you have to pay absolutely unreasonable rates (35 dollars for 10gb) to top up if you are out of data before your plan is done.
Just a month ago I couldn't have recommended them more, now I can't at all.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $50.00
Included Data per Month:40 GB
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Maxxie86

Maxxie86Wangaratta

  • 2 reviews

OVO rip-off

published

They doubled my data from 40GB to 80GB for the same price which was good as I didn`t have to worry about exceeding my data limit.Then they decided to cut it back to the 40GB again.I suppose that after they sucked in enough new customers they decided to cut back again.I will not be renewing my plan with OVO.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $49.95
Included Data per Month:40 GB
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Blie

BlieSydney, NSW

  • 4 reviews

Keeping customers informed

published

Im existing customer and i appreciate their notification if i would like to revisit my mobile plan based on my data consumption and consider a change where applicable, which I did and it was smooth process.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $35.00
Included Data per Month:35 GB
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naomi.porter.90

naomi.porter.90Metropolitan Adelaide, SA

Great service and fantastic price

published

Wonderful good value plan for kids (and others too!) Fantastic service when accidentally recharged on day it automatically did it (my fault at first recharge) refunded the amount straight away!


Dibberss

DibberssGreater Melbourne (Metropolitan), VIC

Ovo worth a try?

published

Best mobile plan for cheap. U get 10gb of data for $20 “what a bargain”. Other mobile plans are 10gb for $30 and they do the same thing. Ovo is worth it. I’ve had ovo for 2 months now, I’ve had the 2gb plan for $9.95 a month. Ovo is worth a try. The app tells you when you have used half of your data.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $9.95
See all answers

Jane

JaneSouth East Queensland, QLD

OVO is just greedy

published

Reduced my data plan by 15GB but didn’t change the price? Also changed their policy so I can’t recharge before the day which means I have to buy data. They are just looking for money - it’s a scam

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $35.00
Included Data per Month:35 GB
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Fraser

FraserLaunceston, TAS

  • 2 reviews
  • 3 likes

ripoff

published

they changed my plan without my consent cut my data and calling half and charged the same amount of money when i complained they neither refund the money nor put my original plan back.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Included Data per Month:40 GB
See all answers

Belinda

BelindaGreater Melbourne (Inner), VIC

  • 2 reviews

24 hour downtime to connect

published

After reading the bleurb about minimal down time and an email telling me it would only take 4 hours- I was left stranded with no activation for 24 hours! I had to hound them to be connected and lied to about how long it would take.
I couldn’t catch and Uber and have had to spend hundreds of dollars on parking at the airport. Not happy

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:30 GB
See all answers
AVS G.

AVS G.Central Queensland, QLD

Value for money

published

Good price and good value for money I definitely recommend going for ovo mobile thanks. Just go for it I love it's just that it take some time to deliver the sim card but the value for money covers it all up.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:30 GB
See all answers
Gabor

GaborSydney, NSW

15G cut 2 weeks notice

published

The last 50G for 35AUD was extermly good, and I was happy with that that is why I changed and it was easy to use or order from them, however this changes to cut 15G for the same amount of money and when you ask why the reason is the customers are happy for that as they never used the 50G it is just ridiculous.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $35.00
Included Data per Month:50 GB
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Callie

CallieSouth Australia

  • 5 reviews

Awesome value

published

Order SIM card online, keep current mobile phone number. Generous allowances for pre-paid. Always seem to be increasing the data allowance! Easy to recharge. No need to pay for service if not using it - recently went overseas and let my recharge expire. Recharged when I got home with nil issues.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $29.95
Included Data per Month:30 GB
See all answers

Kity

KitySouth Australia

  • 4 reviews
  • 7 likes

decreased the data on my deal

published

Always been very happy with OVO service and products. I was thrilled when they offered to double data on the mobile plans and went with the 50GB for $34.95. This deal must have been too popular because they have just told me that next recharge would only give me 35GB, Surely they could keep the deal going for the current customers. For me a deal is a deal and I will now sign up with another IP that hopefully won't suddenly change the rules.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $34.95
Included Data per Month:35 GB
See all answers

Walter

Walter

  • 6 reviews
  • 14 likes

Stay away

published

Couldn't order sim card online, so I tried support but no help at all. I rang customer service and same poor service. I told operator its too hard and I will find another company, it didn't seem to bother him. I am staying away for sure.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers

Sandeep

SandeepPerth, WA

Very bad customer service

published

Waiting from last five days to get my number activated. Everytime when i call to customer care they have different answers. Very unprofessional customer service. Definitely not recommending to anyone

Customer Service
Transparency
Plan TypePre-Paid Sim Only

Pathetic customer service & technical support. BACKYARD TELCO

published

Absolute pathetic business, steer clear of this backyard telecom company!..
No Professional support or clear indication of how to fix problems, different answers from all staff.
Cheap & Nasty.
They may claim to be 100% Australian but this is incorrect & receive tech support overseas who are not available 24/7 like any reputable telco.

They are worst than dealing with off shore support teams.
AVOID AT ALL COSTS

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $50.00
Included Data per Month:65 GB
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Reviewedhonestly

ReviewedhonestlyMurray Region, NSW

  • 11 reviews
  • 5 likes
  • Verified customer

Superb service, great value, outstanding overall.

published

Service is superb both phone network and customer. Plans are best value out there with no contract. Always warned when your data is near depleted. Easy to use dashboard on web page or app. I've got nothing negative to say about Ovo and I have been a customer for several years now along with the rest of my family

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.95
Included Data per Month:2 GB
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Ja

Jahornsby

  • 34 reviews
  • 39 likes
  • Verified customer

OVO eventually sorted our problem, long time waiting!!

published

Here's how it went down all the way down with OVO!
We are advised and assured by OVO staff that their SIM card will work on our unlocked Vodafone pocket wifi.
Once you make the OVO SIM card purchase, they seem not sure anymore, whether it will work or not!
Calls back and forth for months until they approve a refund!
Confirmed by OVO email, that our refund had been processed on the 24 Nov.!
When you ask for a receipt number for the refund process?
They seem to stop returning the calls!
Eventually after 19 days they get back to us, claiming, that for some unknown reason the refund hadn't been processed by accounts!
We ask when do you think that will happen??
They stopped returning our calls!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $34.95
Included Data per Month:49 GB
See all answers

So far so good

published

I change mobile providers often and sometimes it can be a very difficult process. OVO was super quick porting my number over, as in minutes not hours or days. Very good value plans for BYO.

Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.95
Included Data per Month:10 GB
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Nabeel

NabeelSydney

  • 31 reviews
  • 7 likes
  • Verified customer

Great self service and smooth activation process

published

I was a bit cautious signing up my wife to OVO based on online reviews, but it seemed to be too good value to pass up. i was pleasantly surprised with the user friendly website and activation process. number porting was complete within 15 mins and everything was up and running quickly. The self service app and website are simple to use and my wife hasnt complained about data speeds, especially because we use her data a lot to hotspot for my son's iPad streaming. So far very happy and highly recommended! Thanks.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $29.95
Included Data per Month:30 GB
See all answers

Lewis

Lewis

  • 17 reviews
  • 1 like

OVO makes retrograde step in data packages.

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers

Page 1 of 16

Questions & Answers

Kimmy A.

Kimmy A.asked

Being told by your customer service that my high school son can recharge his same mobile number account twice in two weeks plus a top up even though his account is under my main account. He told me he use his mobile app to recharge and top up. I have change the password two months ago. But once you recharge, you are suppose to get 30 days, so how come he can recharge twice in two weeks? Doesn't a red flag pop up to contact the parents about this? If this possible...OVO

No answers

Sarah

Sarahasked

The OVO Mobile Mini Kids $9.95 2gb 30days plan
does it have an ability to leave a message if someone rings you?
if so, is it a voice mail or a convert to text?

Can I set up a greeting?

Does it cost extra to retrieve your messages, or is it included in the 500mins free calls.

1 answer
Ja
Ja

Hello I'm not sure, you'll need to contact OVO, their customer support can assist you, have a lovely day.


Sarah

Sarahasked

the OV $G Mobile Mini Kids $9.95 2gb 30 days plan say that says that 500min of national calls. I only want to use it for incoming calls. I do not get charged for incoming calls and it doesn't come off the 500mins

2 answers
OVO Mobile
Lawrence D.OVO Mobile

Yes that is correct :)

Sarah
Sarah

Thankyou for the response. Hope I can ask another question. Does it come with an option for the person ringing to leave a message? Can I record a greeting?


Get an answer from our members and OVO Mobile representatives

Details

CategoryMobile Phone Service Providers
Contact Number 135 686
24-Hour Phone Contact No
Online Live Chat Yes
Network UsedOptus
International Roaming Offered Yes

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