Reviewer Photos & Videos
FAIL FAIL FAIL!
New parents I don’t recommend this product. If you are paying $430 (plus express shipping) you would expect a reliable product.
I purchased this in April this year and experienced constant issues. Customer service is really slow to respond to emails and after less than 6 months the product completely failed.
This is not good when you need monitoring devices to alert you when your child is experiencing issues.
I am beyond disappointed with this product and now have to wait for them to respond to emails regarding the complete failure of the prod...
Purchased in April 2019.
Love it! Tech support is amazing!!
I love the Owlet Sock 2. I recently had issues with the sensor after 8months of everyday use so I called Tech Support who sent me out a new one free of charge.. it is so reassuring that we have support like that after spending so much on the product, which I would do again in a heartbeat.
I found the range from sock to base station is great, it still connects even after being behind 2 sets of closed doors.
Even after the issue with the app connectivity which happened recently I still had peace of mind that the sock and base station were still connected and if anything should happen the base station will still alert me.
Thanks for such a great product!!!
Disappointed with customer support
Although the product itself is quite good, we have had a few issues with our sock and camera and have tried multiple times to call customer support and left many messages and i am get to hear back from anyone. For a product that markets itself as top of the range and is one of the most expensive ones, you would think that good support comes with but No!
As a foster carer I find the owlet smart sock excellent caring for different ages of babies especially with the three sizes of sock that come with it. Extremely happy
Purchased in July 2019 for A$359.00.
Third child and i have never been able to sleep better with a newborn
I have been so happy and impressed with my owlet sock. I can go to sleep and wake up knowing baby is ok. I have suffered with anxiety and was always so much worse when my eldest two were babies. Now i can sleep without worry. I love it
Purchased in December 2018.
Then best product to give us non stress sleep
We had trouble with our little one with heart rate issues so we decided to buy the owlet / smart sock, the product is so good that we sleep easy we can track her oxygen an heart rate an we go to sleep at night with no more anxiety an less stress , this is a must have for piece of mind an it really does work an the wifi range is amazing, it’s real-time recording an accuracy is amazing 2nd to none , we are very happy parents
Purchased in August 2019.
Sensor fail expensive replacement
Initially we were extremely happy with this monitor after purchasing it second hand from the previous owner who had only used it a couple of months. After we had been using for 8 months the battery just all of a sudden stopped charging. When I contact owlet to ask about a replacement battery they said the only option was to buy a completely brand new sensor which costs $180! So the monitor which we bought for $300 is now completely unusable unless we make another purchase of $180 to replace the sensor which I got told on the phone often happens after one year of using this product and is not a user error! So upsetting and a very expensive monitor if it can be only used for such a short time!
NB: I do not have receipt from original owner
I received the owlet sock as a gift when my son was born and we have been given peace of mind every night. Recently a part in the sensor broke and I was sent a replacement part straight away. I am beyond thankful for the exceptional service I received.
Purchased in September 2018.
My saving grace!
Have used smart sock since birth of baby. So thankful for it. Gives me peace of mind knowing it will alert if something is wrong. Love the apps to track data. I feel so confident with it.
The Australian Support team have been amazing also with any issues/enquires as well. Making the Owlet experience amazing!
Piece of mind
Impressed is an understatement. When I found out I was having my son, I knew I needed a monitor, upon doing some research I found the owlet. Using the owlet has given me complete piece of mind, I often would wake up worrying if he was breathing, with the owlet it tracks your babies breathing and heart rate, when everything is good the base station is green. I kept the base station on my bedside table, I’d often wake up, look over and be relieved when I seen green. It truly was a god send especially in the early days. We still use it when he sick, it’s amazing.
Definitely worth the money, you won’t regret it.
Purchased in January 2018 for A$400.00.
Power Outage Concerns
After recently purchasing for my Granddaughter the Owlet Sock 2 although very pleased with this product was very surprised to find out there was no way of being alerted if there was a Power Outage. So its very concerning that the baby wouldn't be monitored during an Outage and the parents would have no way of knowing this was the case if they were asleep.
This identified our baby's heart condition. Worth the money!
We bought the owlet sock for my peace of mind. Little did we know it would actually identify that our son had SVT, a condition where his heart rate can suddenly go up to 300 bpm. Without the sock we wouldn't have found out until he showed other signs of being unwell. I can't recommend this product highly enough. I only wish there was a portable version that could give me the same peace of mind outside the house!
Purchased in May 2019.
The best thing ever!
This is the best thing I have bought for my baby, we came across it at a baby fair in Sydney and I honestly cannot recommend the smart sock enough! Worth every cent. Seeing the green glow of the base station at night let’s me know my baby is breathing and sleeping soundly without having to constantly check on her. My baby isn’t bothered wearing the sock and we have had no false alarms, other than when my helpful husband has put the sock on a bit too loosely.
Purchased in September 2018.
Gives us peace of mind
Our little man has been diagnosed with laryngomalacia since he was 6 weeks old. This sock has honestly been the best purchase for us, giving us such peace of mind! Easy to set up, easy to use, he isn't bothered by the sock on his foot, and we can all sleep at ease now!
Purchased in June 2019 for A$450.00.
The battery stops working after the warranty expires and you have to buy a replacement piece for $180. Beware.
The battery stops working after the warranty expires and they will not assist. You have to buy a replacement piece for $180. They will not help you outside of warranty and do not allow warranty’s to be transferred. Do not purchase unless you are happy to throw this out after 12 months.
Purchased in February 2018.
I do love this Product the only reason I wouldn’t give it five stars is because I’ve had to replace the monitor and the base station and occasionally it also loses Wi-Fi connectivity through the night which causes a LOUD alarm waking you in a panic.We also thought it would be a good idea to take on our holidays and connect to the hotel Wi-Fi but unfortunately it wouldn’t connect.
Purchased in October 2018 for A$400.00.
My must have
This is hands down the best purchase we have made!
We have used this for 9 months and cannot fault it. It has given us peace of mind and much better sleep.
I love the sleep patterns info and literally check it every day to help me determine his naps.
Purchased in July 2018 for A$400.00.
Worth every cent!!
You might be wary of spending so much money on one device but it has more than paid for itself. They say peace of mind with this device and it is more than true. As first time parents we weren't sure what to get to achieve this goal but after reading other reviews we decided to get the owlet sock the day our baby was born. And from first use we haven't looked back. It was easy to set up and use. I use the stats given to work out when sleep time is and then the green base station light is all we need to sleep peacefully at night. We both get up at night for various reasons so a glance at green light is all we need to feel safe in the knowledge our baby is also safe.
Purchased in May 2019 for A$429.99.
Peace of mind
Amazing. No issues at all, so easy to use. Gave us peace of mind when transitioning our baby into his own room and cot. No more getting up and checking on him constantly. Better sleep for us and our baby.
Purchased in February 2019 for A$399.00.
It’s a must have!
As a new mum I was constantly checking on my bub to make sure he was still breathing. The little sleep I had was spent with me waking constantly to check on him. Then we got the owlet. The little green pulsing light lets me know he’s ok. And when he’s sick I can check his vitals on the app to reassure me. I love love love this and would recommend it to anyone.
Also the electronics in the sock started to struggle to connect to charge. I reported the issue and had a replacement in 48hours! Customer service and after care cannot be beaten!
Purchased in September 2018.
Questions & Answers
Is there a difference between the smart sock 2 and smart sock? Some stores advertise the smart sock 2 but owlet only calls it smart sock..
Hi NJK, they should all be the Smart Sock 2. The original Smart Sock phased out many years ago and was never imported into Australia. Kind regards, Owlet Team.
When you say suitable from birth, can you please advise what size that is. A couple of reviews make note of the fact the socks do not fit I’m concerned we will have this issue. We have a premi baby, she is little and I want to know that the Owlet will fit her.
Susan K. Babies differ so much one from another. Generally, the three sizes of socks that come with the Smart Sock will cover the first 18 months, or from birth to 25Ibs in weight. The SS2 is not suitable for premature babies, both in terms of the smallest fabric sock not being a good fit as well as the accuracy levels of the pulse oximeter.
Do give us a call if you have more questions, we want to be sure that you're making the right decision for your circumstances. 03 9588 0999.
Hi Susan, I bought this for our baby who was born at 27weeks. When we bought him home he weighed 3.5kg and we have been using the monitor since day one. Hope that helps.
Do the monitors work with twins, having two devices in on room or is there to much interface?
Karen R, yes, our SS2 does work with twins, though you will need to buy two complete units of course. If you would like a full run down of how, perhaps give us a call on 03 9588 0999 - it would be easier to explain over the phone. Kind regards, Owlet Team.
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