everything is so cheap except the price.
Bought a $249 RRP jacket from DJs online, and sent out directly from Oxford's warehouse.
i don't expect them to do the same as CONNER (comes in a box with suit cover bag and hanger),
but packed with ONLY a regular parcel bag thats...
BTW this is also the ONLY jacket i ever bought needed wash before use.
- Verified customer
Customer Service non responsive
My coat arrived on Dec 2 and it was too small. I need to exchange it for a larger size and emailed Customer Service on Dec 3rd and have not heard back, other than an automated email saying a ticket has been opened. It's now Dec 10 and still no response.
Rude, aggressive hostile sales staff in Chapel St
I was treated appallingly by a sales rep in the Chapel St. Store Melbourne today.(Joseph I think) He was impolite, aggressive and rude. He had a back in 30 mins sign on the door when I arrived at 12.30. I returned at 1.05. The door was still locked with a sign saying OPEN....I shook the door a little to see if it was actually me not being able to open the door. This man arrived and just said 'YES'......I asked if they were actually open as it had an open sign but the door was locked, and he said that the other back in 30 mins sign must have f...allen off. He then rudely said "we are entitled to 45 minutes lunch"....I felt awkward and a little nervous due to his ill temper. He then refused to acknowledge the bought shirt was marked, even though it was black all over the collar...he said "we wouldn't have sold that"...I replied but you did and showed Tuesday's receipt. He was totally unhelpful with my exchange of shirts and said he wouldn't exchange the damaged shirt as it wasn't policy and that I'd have to come back on Saturday. I felt a total hindrance. By this stage I was getting upset and asked why he was treating me like this...he told me to stop shouting (which I defintely wasn't). Also, as he begrudgingly folded the exchanged shirts....the Oxford bag was on the other side of the counter . An arms reach away....he said " Is that your bag ? " I replied yes. He did not bother to put the new garments into the Oxford bag, I said "aren't you going to place my items in the bag?" To which he replied, "It's not our bag it's yours." I told him I was upset with his behaviour and that he'd been rude to me from the moment I walked in. I asked him his name...and he said 'What's yours" I told him I would report him and when he said his name was Joseph I asked for his surname and he said that was totally irrelevant I have never been treated in such a hostile and rude manner. I left the shop and burst into tears. I phoned another store, they were apologetic and said someone would ring me. No one did. I rang HR Head office and asked for help ....again No One rang. I cannot believe that a chain store as big as Oxford would shut up shop for 45 minutes and finally that they would employ staff that had a total lack of knowledge of customer service and respect. Very very disappointed. I won't be returning and would hope Oxford Chapel seriously look at their disgruntled staff and offer them some training on customer service or show them the door. He was a pig to me and I was just returning a shirt for my son. I did not deserve this.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.