Poor Customer Service - Never Buy Online
Purchased a jumper online for my father's 80th birthday. It arrived and was too big. Tried to exchange at the outlet which is also the location of the warehouse. They had no stock in that size. I then emailed customer care and was told the size I wanted was no longer available.
This was a lie.
When I realised, 2 days had passed. I emailed customer care, but my complaint went unanswered.
I emailed again, hoping to get a satisfactory resolution - ie. the jumper in time for my dad's birthday. Could I go to the warehouse? No. Could they send ...the correct size and colour jumper to the outlet (which is next door) to pick up? Again no. If I wanted the jumper in a different size I had to send it back, wait for a credit refund and then order it again.
- Verified customer
Poor quality, poor refunds policy, poor customer service
Over the past year I bought multiple shirts, trousers and dress shoes from Oxford through their online shop. Prices on sale are great, but the quality is often severely lacking. The fabric of many shirts and all trousers has lots of folds due to the worse cutting/sewing of the fabric I have experienced over 30 years of purchasing business clothing. Apparently, they have no effective quality control in their factories. The fabric of 1 shirt (STRATTON REGULAR in white) is just horrific; it feels like a recyclable shopping bag and is impossible to...iron. The shoes look great, but sizes are all over the place and completely inconsistent, so impossible to rely on for online purchases. With so many issues one would appreciate a practical and customer friendly return policy, like being able to return goods in store for a refund, as most online shops allow. Not with Oxford! When you want to return online purchases instore you first have to go through the hassle to convince the retail assistant that it is actually allowed. I had them call the office to have that confirmed. Unfortunately you don’t get a refund, just a voucher, which would be fine if you could use that voucher to pay for new online purchases. They confirmed to me that was possible, although it would be a bureaucratic process where you’d have to call the office to settle the payment. When I actually wanted to do that it turns out it wasn’t possible, so you can only use the voucher instore, where the range is much more limited than online. When raising all these issues with Oxford by email they couldn’t care less and just repeated their policy (which was incorrectly conveyed to me in the shop). So, unless you know 100% certain that the product you order online is the right size and good quality, my advice is to STAY AWAY from Oxford as they don’t care about their customers. As Oxford does not provide any possibility to review the webshop online (not hard to guess why that is), this is the only place for me to post a review.
No response on requested return for over a week
I ordered a mens XL jacket, its more like a childs size, not even a mens medium.
No response to three emails about returning. Shipped directly from China.
Dont buy anything from this company.
Shirt shrank and shop refused to take it back
After following the washing instructions, a blouse I bought at Oxford shrank 2 sizes on the first wash. When I returned to the shop and politely explained what had happened they treated me like I was lying ("no one else has brought a shirt back that has shrunk"), despite seeing that the shirt had indeed shrunk. The sales assistant steamed it, which expanded the garment, but it was still mis-shapen and short at the front, which I didn't notice until I got home. They told me to return if there was any further issue and they would give me a refu...nd which I did. The sales assistant then made a phonecall to another store and said she couldn't return it because her manager wanted to be present. This was despite the fact that they knew about my situation and had been told that this had happened in advance. The sales assistant agreed that the garment was warped at the front. They then told me I would need to return a fourth time to see the manager during working hours on a Monday. I am at work myself then and unable to shop. I feel cheated because I have done nothing wrong and yet the shop is refusing to take responsibility for their garment and making it extremely inconvenient for the issue to be resolved. They clearly want to keep my $50, hoping I will give up. Shame on you, Oxford.
Great design- bad quality- worst customer service
Dear Oxford. Like the looks of your cloths but bitterly disappointed in the quality of it and with your ability to manager customer concerns. I bought a suit, a shirt and extra pair of trousers less than a year ago... The shirt went first after couple of washes it became 2 sizes too small. I didn't complain then but now the trousers from the suit have disintegrated. No , i didn't keep the receipt but I think the copy of the bankstatement showing "oxford" and the label on the suit saying "oxford" is enough evidence that I bought it from you less...than a year ago?? It's not like anyone else sells oxford mensware... And the answer that you don't have enough staff to look through the old sales records to find my transaction. What a load of nonsense!!! You KNOW that it's your product, you KNOW that it's faulty, you KNOW that I bought it from YOU and bought it recently... So why hide behind some silly admin excuses ?!? Pathetic really!!! Buyer beware - buy elsewhere!
Buyer beware of fabric flaws
I bought the first of three suits for our daughters wedding in early November for the December date. It was a hot day so jacket used minimally by my 17 year old son. He put it away and it wasn’t until mid May when I went to have the suit pressed I discovered the flawed threads near the left inner arm sleeve . Not wanting to buy a fourth suit in six months ,my son wore it to his school formal . I then returned to the Oxford store with the jacket to be told to return the next day when the manager was in store. The lining of the inner pocket had a...lso unraveled on the night of the formal . The manager said he would have to speak to the national manager but as it was six months he wasn’t sure of the outcome which wasn’t terribly satisfactory. Having heard nothing for a week I then rang and spoke to Dan the manager to be told it had been repaired but it was obvious. No other compensation , re voucher or some form of discount was to be offered as it was purchased last November. My husband often buys clothes and accessories from this store and they have lost our custom plus I’m warning friends and family of our lack of compensation . As a self conscious 17 year old I very much doubt he will wear the suit again Treena Haskard
Wont be back
Purchased a few items online and found the shoes didnt fit. Took back to my local store and was told they didnt accept refunds and werent able to even give me store credit because a manager wasnt present. Won't be back.
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