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I love this store. They often have great online deals which are worth looking out for. I have bought most of my business attire from them and think they are top quality. I cant believe there are so many negative reviews here, but i have never had to return anything ans a lotnof the problems seem to be with returns
- Verified customer
I had 2 deliveries from them, bought 3 items. Absolutely happy with everything.
Exceptional quality of clothes, fits true to size. Comfortable to wear and stylish, high quality fabrics. Quick delivery.
Poor Customer Service - Never Buy Online
Purchased a jumper online for my father's 80th birthday. It arrived and was too big. Tried to exchange at the outlet which is also the location of the warehouse. They had no stock in that size. I then emailed customer care and was told the size I wanted was no longer available.
This was a lie.
When I realised, 2 days had passed. I emailed customer care, but my complaint went unanswered.
I emailed again, hoping to get a satisfactory resolution - ie. the jumper in time for my dad's birthday. Could I go to the warehouse? No. Could they send ...the correct size and colour jumper to the outlet (which is next door) to pick up? Again no. If I wanted the jumper in a different size I had to send it back, wait for a credit refund and then order it again.
Great work clothes but must improve on the returns process
Really good work clothes, great specials, I’m really happy with the quality of the clothing. However, for the first time I sent a return back which I had to pay for, did not hear back from the store for 2 weeks, had to follow up and had to provide a receipt and tracking confirmation before I got the refund. This process needs to be improved to be much more efficient and easier for the customer.
Linen blend skirt shrunk after 1st wash
Bought a size 8 skirt online however after the first wash it shrunk to the point the lining showed whilst wearing it. I took it to a dressmaker to hem the lining. Wore it again, washed it and the same issue as if the lining collapses and no matter how much I try to carefully iron the outer linen fabric, inside out with a cloth so as not to damage it, the skirt is unwearable. Very disappointed with the quality and would not purchase again from Oxford.
Quick shipping, great Jacket!
I ordered the Rizzo leather Jacket size 12 online, it was on special.
Good quality product, fit perfectly!
My dream black jacket.
I’m a very happy customer!!
Thank you guys for prompt service.
- Verified customer
Poor quality, poor refunds policy, poor customer service
Over the past year I bought multiple shirts, trousers and dress shoes from Oxford through their online shop. Prices on sale are great, but the quality is often severely lacking. The fabric of many shirts and all trousers has lots of folds due to the worse cutting/sewing of the fabric I have experienced over 30 years of purchasing business clothing. Apparently, they have no effective quality control in their factories. The fabric of 1 shirt (STRATTON REGULAR in white) is just horrific; it feels like a recyclable shopping bag and is impossible to...iron. The shoes look great, but sizes are all over the place and completely inconsistent, so impossible to rely on for online purchases. With so many issues one would appreciate a practical and customer friendly return policy, like being able to return goods in store for a refund, as most online shops allow. Not with Oxford! When you want to return online purchases instore you first have to go through the hassle to convince the retail assistant that it is actually allowed. I had them call the office to have that confirmed. Unfortunately you don’t get a refund, just a voucher, which would be fine if you could use that voucher to pay for new online purchases. They confirmed to me that was possible, although it would be a bureaucratic process where you’d have to call the office to settle the payment. When I actually wanted to do that it turns out it wasn’t possible, so you can only use the voucher instore, where the range is much more limited than online. When raising all these issues with Oxford by email they couldn’t care less and just repeated their policy (which was incorrectly conveyed to me in the shop). So, unless you know 100% certain that the product you order online is the right size and good quality, my advice is to STAY AWAY from Oxford as they don’t care about their customers. As Oxford does not provide any possibility to review the webshop online (not hard to guess why that is), this is the only place for me to post a review.
- Verified customer
Customer Service non responsive
My coat arrived on Dec 2 and it was too small. I need to exchange it for a larger size and emailed Customer Service on Dec 3rd and have not heard back, other than an automated email saying a ticket has been opened. It's now Dec 10 and still no response.
Great design, make and quality
Oxford clothing is by far my favourite choice for work. I have many pieces in my wardrobe and some of them are my absolute essentials. The clothes is simply classic and fits perfectly! What I appreciate with Oxford is how true to size their clothing is! I find that some other brands change sizing frequently (or it varies depending on the garment). With Oxford - sizing is consistent and I can confidently shop online. Especially the bottoms (skirts and pants) are flattering from every angle and, those that I have, never crease. I find their cloth...ing also reasonably priced, compared with some other brands that do not deliver on quality. It took me a while to discover Oxford but, once I did, I have become a regular customer. I find that they are doing something right because they keep improving and offering very interesting and wearable pieces, especially in recent years.
- Verified customer
Great Quality, Great Service, Great Online Experience
I don't write reviews often, but I wanted to praise Oxford today! I frequently shop at a variety of the usual few retailers out there and lately I have been feeling disappointed with the quality of clothing and overall service that I have received, both in the shops and online. Oxford has consistently provided me with an excellent product, price and service. The quality of the products I have bought to date have been excellent and when I have purchased online I have received exceptional customer service. I had no problem returning a product when I bought the wrong size and I will definitely continue to shop at Oxford. A perfect retail experience!
- Verified customer
Fantastic Quality and Design
I like to shop! The best money I have spent this season was on a fantastic coat from Oxford, which was extremely warm, classy and a perfect fit. I also bought a cashmere pullover and a few knits, which I love and they are of exceptional quality! I have had absolutely no problem with shrinking, as I always follow the washing instructions on every garment that I buy. The service I received from Bondi Junction was above and beyond what I expected. Keep up the good work Oxford! Impressive quality, product and service! I'll be back soon!
Oxford Montreal riding jacket and pants
Excellent fit high quality and has a lot of features on both items. Best part is that they are very affordable. I would definitely buy these again. Thanks for a great product
- Verified customer
I have just been shopping for a Winter wardrobe and visited several different women's and men's clothing stores, including the big Department stores. I did not like the range in the other stores I visited. I have bought Oxford clothing and accessories in the past and the value and quality has always been outstanding.
The quality, styles and fit are excellent! I love the range this season and bought several tops, knits, pants, dresses, a coat, leather jacket, a bag, boots and a scarf. The staff are very knowledgeable, polite and not pushy at...
Buyer beware of fabric flaws
I bought the first of three suits for our daughters wedding in early November for the December date. It was a hot day so jacket used minimally by my 17 year old son. He put it away and it wasn’t until mid May when I went to have the suit pressed I discovered the flawed threads near the left inner arm sleeve . Not wanting to buy a fourth suit in six months ,my son wore it to his school formal . I then returned to the Oxford store with the jacket to be told to return the next day when the manager was in store. The lining of the inner pocket had a...lso unraveled on the night of the formal . The manager said he would have to speak to the national manager but as it was six months he wasn’t sure of the outcome which wasn’t terribly satisfactory. Having heard nothing for a week I then rang and spoke to Dan the manager to be told it had been repaired but it was obvious. No other compensation , re voucher or some form of discount was to be offered as it was purchased last November. My husband often buys clothes and accessories from this store and they have lost our custom plus I’m warning friends and family of our lack of compensation . As a self conscious 17 year old I very much doubt he will wear the suit again Treena Haskard
If you can spend a bit more, skip it!
There are SOME good items... but generally speaking it is a cheap, no quality great design concept. if you are looking for quality, don look here.
I've bought many items from them, suits tend to be OK, leather jacket was good value for many but all the rest was more or less disposable fashion.
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