It has been more than a month since I placed 2 orders that have not arrived.I've mailed them more than once and just tell me to wait.Its been 7 weeks
I ordered a number of Shu Uemura products for a gift. The original email stated about 7-14 days for delivery. Six weeks later I am still waiting for it to be dispatched and Xmas is around the corner.
Although they are quick in replying to my emails I just want my order cancelled and my credit card refunded. But apparently my products are stuck in customs.
When you order please be aware that delivery times could vary greatly from the time stated by OZ Cosmetics.
Bad service, not send the product
After more than a month, I have not received the product that I bought. I asked for help and nothing happened.
The worst page to buy
Last February 15th I decide to buy some products, until today I GOT NOTHING !
It's incredible how they already charge me the cost of the products one month ago.
The mail you get is wait 7 or 15 days to get you products, maybe is mean wait 7 or 15 month ....
TERRIBLE SERVICE !!! I want my money back
OZ Cosmetics Order Details (#26156816)
I don't know why seller sell me one cream that is expired terrible and it will hurt the skin.
I have received the package from hk, why you send the expired product, the sk-ii nourishing cream.
Perfumes are fake! Beware!
I ordered the Thierry Mugler Womanity perfume online and while it was received within a week, it was a completely fake version! Buyers beware that this site is selling products which are NOT genuine!
Fail in delivery
I have almost a month waiting my product and even when i had response by mail i still don´t have my products. You should warn about the actual time it takes to get the order.
Product recieved expired over a year ago.
This is the first time buying with this company & I brought the dermalogica chroma white range which I had an extreme reaction to because I had not noticed the product they sent me in July 2014 had expired in march 2013 so the hyraloronic acid had gone off.
Very unimpressed indeed & can not believe quality control is so poor.
Check your products expiry date if buying from them.
Products expired over a year ago