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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.0 from 122 reviews · View Statistics
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Excellent support from store

published

We love our new couch. The table had a mark on it. Delivery guys were not very helpful and forgot the xtra couch covers. The sales assistant was great. We received our items in 2 days which was fantastic.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Dimi
DimiSydney, NSW
  • 2 reviews

Great experience

published

Staff was very helpful. I got a great deal as I ordered multiple pieces

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Ross
RossSydney, NSW
  • 2 reviews

happy with sofa

published

Store good, nice range, quality fine, legs hard to fit after delivery

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose NSW
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Review collected in partnership with OZ Design Furniture

Sharon
SharonSydney, NSW

Lovely new sideboard table

published

Easy from start to finish. Lady sold me last one off the floor so I didn’t have to wait.
So grateful and then helped me load it into my car.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Store LocationBelrose Super Centre
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Review collected in partnership with OZ Design Furniture

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Lindey G.
Lindey G.Sydney, NSW

Cannot fault

published

Wonderful customer service, professional attention, overall, would not hesitate to buy again and recommend to family and friends. Congratulations on your staff and thank you Domayne. Domayne is my new 'go to' retail store. Ease of purchase, unrivalled customer service, great range of products. The workmanship in the item we purchased was of the highest quality.

  • Thumbnail
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Sylvia
SylviaSydney, NSW
  • 2 reviews

BEWARE OF STORE MANAGER

published

Do not be deceived by appearances. The store staff are only interested in their bonuses, with the Store Manager white anting her staff at every opportunity. The customer is always last! Senior Management also taking sales from staff. Very unprofessional!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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allan
allan
  • 2 reviews

quality not as good as the one on display in store

published

the round mango dining table in store looked a lot better than the one which was delivered to me..was disappointed as the table top has some large grey dull patches, not the deep rich orange/yellow tones like the one instore..I guess they would say imperfections in wood are to be expected somewhere in the fine print..chairs are fine and like ones on display.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Margareta
MargaretaSydney, NSW

Chairs are perfect, but.

published

Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.
Regards
Margaret

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance Not as advertised
  • Store LocationBelrose
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Love my new Arthur couch - I practically live on the thing

published

Shopped around for ages for my new couch. As soon as I sat down I knew this was the one. It's so comfortable and the design is very minimal and clean. No assembly needed, the couch arrived as is. The only downside was I couldn't buy it without the ottoman and that thing was too big for me to put in my living room, but other than that no complaints.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose, NSW
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Review collected in partnership with OZ Design Furniture

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Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationOz Design, Belrose
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Review collected in partnership with OZ Design Furniture

Maria
MariaSydney, NSW

Love the new chairs

published

Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose NSW 2085
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Review collected in partnership with OZ Design Furniture

Christinal
ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Besser
BesserMid North Coast, NSW
  • 2 reviews
  • 1 like

Beautiful table, Great service and follow up

published

12 seater extension table and chairs. Looks great in the dining area. Aleksandra was very helpful, knowledgeable and didn't push us in any direction. She just guided us and gave great advice. If I was struggling to find a 'complaint', it would be the delivery time but we were prepared for that so not really a worry.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Lesley
LesleySydney, NSW

Lay bye item . Correspondence with the store was not answered.

published

Item not available at time . Put on lay bye . Approximately 3 month wait. Cancelled before delivery date. No refund offered.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Warranty Claim MadeNo
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Zoe Meunier
Zoe Meunier
  • 3 reviews

Love my new entertainment unit!

published

Great service and product. Delivered promptly, looks fantastic, love the wooden top, gives the room a great coastal feel! Good quality materials used and lovely store to visit.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
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Get an answer from our members and OZ Design Furniture representatives

Oz Design Furniture NSW, Belrose

Details · 

Compare all 42 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
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