Oz Design Furniture NSW, Belrose

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

12 seater extension table and chairs. Looks great in the dining area. Aleksandra was very helpful, knowledgeable and didn't push us in any direction. She just guided us and gave great advice. If I was struggling to find a 'complaint', it would be the delivery time but we were prepared for that so not really a worry.

The store was great & I was greeted on arrival without being too intrusive!
Great selection, so much so that I was able to purchase dinning chairs (2 matching styles) along with matching bar stools.
The customer service was excellent both professionalism & product knowledge & was a very pleasant experience all round.
The only negative is the frustrating wait time for some (not all) of the chairs purchased, however, we completely accept & understand the time restraints due to COVID-19.
The chairs we have received are amazing & great quality with no assembly required. Just can't wait for the others to arrive!

Great service and product. Delivered promptly, looks fantastic, love the wooden top, gives the room a great coastal feel! Good quality materials used and lovely store to visit.

It was easy to navigate around the store and see what was available. Staff were friendly and helpful and set clear expectations on availability. I was kept up to date with expected delivery times and the product arrived on the due date. Delivery staff went out of their way to help me remove packaging and put the item in place. We love it

We bought our tables and chairs and they are fantastic. We did have to wait a long time for the table but definitely worth it. Customer Service in store was fantastic

Received excellent advice and assistance from staff member. For the type of furniture I was after there was a good range and the item chosen was well made. It needed some assembly which was easy enough

You were the only store where i could find the particular table i needed in shape size and colour the range of your other products was good. i would be happy to return to that store if i needed anything else.
i was not able to assemble table myself and paid for that in my delivery cost the men were polite and efficient.

The store was lovely. Staff were pleasant.
The sale went fine. The only drama was finding out when it was to be delivered. That took a few phone calls. Covid I imagine impacted that however it may have been good / helpful to ha r been kept in the loop as it was a month later than expected.
Love
The
Couch!

Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely

A good range of Australian made products and the quality is good. However, the delivery people just left the lounge standing upright on the arms, which wasn’t particularly safe and I was on my own and I couldn’t get it set up. Also the plastic covering wasn’t taken away. Otherwise extremely happy.

Buying furniture here was easy. The range is fantastic but once you buy then, it comes the long wait for your furniture. It took 3 months for 2 chairs!

Store extremely pleasant atmosphere to shop within. Products were interesting and different to other outlets. To date we are very happy with the quality. We received the chairs only about 2 weeks later than expected and that was because of the Covid scare in the Belrose area (Northern Beaches) and Christmas break.