Oz Designs Leather Sofa - Worst Furniture Decision I've Ever Made
Dealing with Ozdesigns has been one of the worst customer experiences of my life. They said they'd deliver the sofa in the first week of November. They didn't. There was no explanation or follow up.
As a result, I emailed them and asked for an update. I received no reply of any sort to that message.
I called them to rearrange delivery. I was under the impression we had agreed the delivery would take place following Wednesday but, apparently, they didn't have all the details they needed - so it wasn't delivered. They didn't call me for those d...etails, they just didn't deliver it when they said they would. I had to call them back! I called them again. This time I passed the test and they arranged a delivery time. The first thing the delivery guy said when he arrived was 'its not going to fit.' They tried to get it upstairs but couldn't get it in to the room we wanted. I signed for delivery and agreed with my wife we'd keep it downstairs if we needed to. We looked and it the next day and it didn't seem right so ... We called to see if we could return the sofa. They said they didn't do returns. My wife followed up with the store who said they'd send a person round to sort it out. I literally couldn't understand a word the second delivery guy said. Literally not a word of English - beyond the fact that he said I would have to pay another $150 or he wasn't moving it.
- NSW, Belrose
Lovely furniture. Terrible customer care.
I requested the swap of brand new table for a larger one and offered to pay a penalty. I was dismissed out of hand. Will never shop with you again.
Review collected in partnership with OZ Design Furniture
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.