Oz Design Furniture NSW, Belrose

Staff was very helpful. I got a great deal as I ordered multiple pieces

Wonderful customer service, professional attention, overall, would not hesitate to buy again and recommend to family and friends. Congratulations on your staff and thank you Domayne. Domayne is my new 'go to' retail store. Ease of purchase, unrivalled customer service, great range of products. The workmanship in the item we purchased was of the highest quality.

Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.
Regards
Margaret

You were the only store where i could find the particular table i needed in shape size and colour the range of your other products was good. i would be happy to return to that store if i needed anything else.
i was not able to assemble table myself and paid for that in my delivery cost the men were polite and efficient.

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

I purchased a custom entertainment unit back in March this year. The lead time was 12 weeks. It arrived a few weeks late which was fine however what was delivered was not what was ordered. The configuration and the colouring was all wrong. It took almost 6 weeks for the customer service team to investigate on their end and after waiting their solution was to provide a discount on the unit we had or reorder a new unit which would take another 12 weeks. During this process they even insinuated that it was my responsibility to ensure that the orde...

I purchased a sofa bed.Whole process went well.It was delivered to the Central Coast via another store.
Delivery guys did a great job,as sofabeds are very heavy.
I will return for more shopping.

Not many sofa beds around to choose from but I Love my new Thomas sofa bed.
Some staff were more knowledgeable than others and I can highly recommend Lurece for sofa bed enquires.
Ordered over the phone but had to prompt for my deposit receipt.
I believe the sofa was made in the 6 week timeframe but store forgot to call me and tell it was ready ?
After I called to chase it up at 8 weeks, paid the rest and it was delivered in 2 days.
Delivery was outstanding- a very complicated steep drive and poor access saw my sofa finally coming in through a window. The delivery guys were very impressive
Love the purchase!

We found the items easy to assemble. Found being able to bring the item home overnight as a trial very good service. Sales staff helpful and knew their stock availability.

Friendly team right from the outset , great service, and goods were delivered on time and exceeded all expectations. I would not hesitate to refer Oz Design to family and friends.

I went in several times, without buying and was always made to feel welcome. (Until I did buy). I bought something off the floor and was helped to put it in my car - thank you!

Easy to navigate store, new item in packaging was delivered, store was well presented, I would recommend others to shop at oz in the future as the products seem a good quality at a reasonable price

I had ordered chairs before and been very satisfied with the workmanship and comfort. As my back gives me a few problems I had to be sure the support I needed was my priority and now I have my new comfy chair I am happy

Excellent service both in-store and with proactive follow-up by phone and email as project came together. Also, products were delivered in perfect condition, well wrapped and protected and several days earlier than 1st anticipated. Only hiccup was that price tagging in-store was inaccurate, however the sales assistant apologised profusely and was lovely to deal with.