- Sign in
- Write a review
Oz Design Furniture NSW, Belrose
Reviewer Photos & Videos
- 2 reviews
Staff was very helpful. I got a great deal as I ordered multiple pieces
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Wonderful customer service, professional attention, overall, would not hesitate to buy again and recommend to family and friends. Congratulations on your staff and thank you Domayne. Domayne is my new 'go to' retail store. Ease of purchase, unrivalled customer service, great range of products. The workmanship in the item we purchased was of the highest quality.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.
Regards
Margaret
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
You were the only store where i could find the particular table i needed in shape size and colour the range of your other products was good. i would be happy to return to that store if i needed anything else.
i was not able to assemble table myself and paid for that in my delivery cost the men were polite and efficient.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose NSW
Review collected in partnership with OZ Design Furniture
Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops
Know better, choose better.
The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
I purchased a custom entertainment unit back in March this year. The lead time was 12 weeks. It arrived a few weeks late which was fine however what was delivered was not what was ordered. The configuration and the colouring was all wrong. It took almost 6 weeks for the customer service team to investigate on their end and after waiting their solution was to provide a discount on the unit we had or reorder a new unit which would take another 12 weeks. During this process they even insinuated that it was my responsibility to ensure that the orde...
Read morer placed was correct this time even though I had an image of what I had originally ordered. The lady that I dealt with was not at all apologetic and was extremely frustrating to deal with. She would even refuse to take my calls or call me back. I just received the correct unit this week, 7 months after placing my order. No compensation or apology has been offered. It’s such a shame as the product is lovely and great quality however I will never shop there again due to their appalling service.- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
- NSW, Belrose
- Verified
Love all the products.Catelogue shopping is great but in store even better.Great displays.
I purchased a sofa bed.Whole process went well.It was delivered to the Central Coast via another store.
Delivery guys did a great job,as sofabeds are very heavy.
I will return for more shopping.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose,NSW
Review collected in partnership with OZ Design Furniture
Related Articles
- 2 reviews
Not many sofa beds around to choose from but I Love my new Thomas sofa bed.
Some staff were more knowledgeable than others and I can highly recommend Lurece for sofa bed enquires.
Ordered over the phone but had to prompt for my deposit receipt.
I believe the sofa was made in the 6 week timeframe but store forgot to call me and tell it was ready ?
After I called to chase it up at 8 weeks, paid the rest and it was delivered in 2 days.
Delivery was outstanding- a very complicated steep drive and poor access saw my sofa finally coming in through a window. The delivery guys were very impressive
Love the purchase!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose NSW
Review collected in partnership with OZ Design Furniture
We found the items easy to assemble. Found being able to bring the item home overnight as a trial very good service. Sales staff helpful and knew their stock availability.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose, NSW
Review collected in partnership with OZ Design Furniture
Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops
Know better, choose better.
Friendly team right from the outset , great service, and goods were delivered on time and exceeded all expectations. I would not hesitate to refer Oz Design to family and friends.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
I went in several times, without buying and was always made to feel welcome. (Until I did buy). I bought something off the floor and was helped to put it in my car - thank you!
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Easy to navigate store, new item in packaging was delivered, store was well presented, I would recommend others to shop at oz in the future as the products seem a good quality at a reasonable price
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
Review collected in partnership with OZ Design Furniture
Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops
Know better, choose better.
I had ordered chairs before and been very satisfied with the workmanship and comfort. As my back gives me a few problems I had to be sure the support I needed was my priority and now I have my new comfy chair I am happy
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose N.S.W
Review collected in partnership with OZ Design Furniture
Excellent service both in-store and with proactive follow-up by phone and email as project came together. Also, products were delivered in perfect condition, well wrapped and protected and several days earlier than 1st anticipated. Only hiccup was that price tagging in-store was inaccurate, however the sales assistant apologised profusely and was lovely to deal with.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance Not as advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Get an answer from our members and OZ Design Furniture representatives
Details
Category | Physical Shops and Furniture Shops |
---|---|
Type of Furniture Offered | Dining and Sofas |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
I just received a follow up email from the Oz Design customer service agent to let me know that a store credit which I was to receive in relation to a dispute over the initial delivery charge of my un...
Read moreit is now redundant and I will no longer receive this after they read my above review stating that I would no longer shop at their store. If I hadn’t read the email myself I don’t think I would have believed it and it just goes to substantiate my initial review of appalling customer service. Normally when a customer is inconvenienced or upset a store would go out of their way to rectify the complaint to ensure they keep the customer happy and have them return. This company appear to have the exact opposite policy. Unbelievable