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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.0 from 122 reviews · View Statistics
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Excellent support from store

published

We love our new couch. The table had a mark on it. Delivery guys were not very helpful and forgot the xtra couch covers. The sales assistant was great. We received our items in 2 days which was fantastic.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Ross
RossSydney, NSW
  • 2 reviews

happy with sofa

published

Store good, nice range, quality fine, legs hard to fit after delivery

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose NSW
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Review collected in partnership with OZ Design Furniture

Sylvia
SylviaSydney, NSW
  • 2 reviews

BEWARE OF STORE MANAGER

published

Do not be deceived by appearances. The store staff are only interested in their bonuses, with the Store Manager white anting her staff at every opportunity. The customer is always last! Senior Management also taking sales from staff. Very unprofessional!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Pepe L.
Pepe L.Sydney, NSW
  • 3 reviews
  • 2 likes

Garbage they display beautiful quality and then deliver faulty horrible stuff

published

Bought a desk which had impeccable finish in store
It arrived with cracks in the wood the legs wobbled the whole thing just didn’t fit
And it came pretty much assembled except for the legs that just screw in
Anyway after months and changing it 3 times they told me they wouldn’t send me another one because I woul never be conformed
It always came faulty , cracked desktop
Drawers not closing due to poor workmanship
I took them to court and the representative said “we come here all the time and win”
They forced oz design to send me another desk which came better but not as good as what they display
Con artists is the best way to describe them
Beware
Don’t shop there

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
  • Product Appearance As advertised
  • Store LocationBelrose
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Love my new Arthur couch - I practically live on the thing

published

Shopped around for ages for my new couch. As soon as I sat down I knew this was the one. It's so comfortable and the design is very minimal and clean. No assembly needed, the couch arrived as is. The only downside was I couldn't buy it without the ottoman and that thing was too big for me to put in my living room, but other than that no complaints.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose, NSW
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Review collected in partnership with OZ Design Furniture

Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationOz Design, Belrose
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Review collected in partnership with OZ Design Furniture

Maria
MariaSydney, NSW

Love the new chairs

published

Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose NSW 2085
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Review collected in partnership with OZ Design Furniture

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Christinal
ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Sheryls
SherylsSydney, NSW

Super comfy well made couch

published

The store was lovely. Staff were pleasant.
The sale went fine. The only drama was finding out when it was to be delivered. That took a few phone calls. Covid I imagine impacted that however it may have been good / helpful to ha r been kept in the loop as it was a month later than expected.
Love
The
Couch!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Canary Tyke
Canary Tyke
  • 2 reviews
  • 1 like

Good product poor store cust service

published

Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

JillC
JillCSydney, NSW
  • 2 reviews

We all love our new lounge

published

A good range of Australian made products and the quality is good. However, the delivery people just left the lounge standing upright on the arms, which wasn’t particularly safe and I was on my own and I couldn’t get it set up. Also the plastic covering wasn’t taken away. Otherwise extremely happy.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Slow delivery

published

Buying furniture here was easy. The range is fantastic but once you buy then, it comes the long wait for your furniture. It took 3 months for 2 chairs!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeYes
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Furniture Shops

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Leec
LeecSydney, NSW

Love our new Mango wood dining table

published

I had not shopped in OZ design before, Aleksandra who served me was so helpful , not at all pushy, Lovely lady .Great range of products.So pleased with the new dining table.Have also ordered a desk and dresser hopefully they are a good as the table

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Paola D
Paola DSydney, NSW
  • 2 reviews
  • 1 like

Very good experience

published

We are very happy with the quality of the product. Sale assistant very polite and helpful. People who came to deliver and assembled the product were very good.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Karens
KarensSydney, NSW

Happy Sofa Purchase

published

I am very happy with both the quality and comfort of the sofa,
range of products was good, no assembly was required :-)

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Product Appearance As advertised
  • Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
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Oz Design Furniture NSW, Belrose

Details

Compare all 42 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 42 OZ Design Furniture
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