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Oz Design Furniture NSW, Belrose
Reviewer Photos & Videos
We love our new couch. The table had a mark on it. Delivery guys were not very helpful and forgot the xtra couch covers. The sales assistant was great. We received our items in 2 days which was fantastic.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
- 2 reviews
Store good, nice range, quality fine, legs hard to fit after delivery
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose NSW
Review collected in partnership with OZ Design Furniture
- 2 reviews
Do not be deceived by appearances. The store staff are only interested in their bonuses, with the Store Manager white anting her staff at every opportunity. The customer is always last! Senior Management also taking sales from staff. Very unprofessional!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
- 3 reviews
- 2 likes
Bought a desk which had impeccable finish in store
It arrived with cracks in the wood the legs wobbled the whole thing just didn’t fit
And it came pretty much assembled except for the legs that just screw in
Anyway after months and changing it 3 times they told me they wouldn’t send me another one because I woul never be conformed
It always came faulty , cracked desktop
Drawers not closing due to poor workmanship
I took them to court and the representative said “we come here all the time and win”
They forced oz design to send me another desk which came better but not as good as what they display
Con artists is the best way to describe them
Beware
Don’t shop there
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeYes
- Product Appearance As advertised
- Store LocationBelrose
Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops
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Shopped around for ages for my new couch. As soon as I sat down I knew this was the one. It's so comfortable and the design is very minimal and clean. No assembly needed, the couch arrived as is. The only downside was I couldn't buy it without the ottoman and that thing was too big for me to put in my living room, but other than that no complaints.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose, NSW
Review collected in partnership with OZ Design Furniture
Top service by salesperson when choosing my dining table.
The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationOz Design, Belrose
Review collected in partnership with OZ Design Furniture
Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose NSW 2085
Review collected in partnership with OZ Design Furniture
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We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
The store was lovely. Staff were pleasant.
The sale went fine. The only drama was finding out when it was to be delivered. That took a few phone calls. Covid I imagine impacted that however it may have been good / helpful to ha r been kept in the loop as it was a month later than expected.
Love
The
Couch!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops
Know better, choose better.
- 2 reviews
- 1 like
Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
- 2 reviews
A good range of Australian made products and the quality is good. However, the delivery people just left the lounge standing upright on the arms, which wasn’t particularly safe and I was on my own and I couldn’t get it set up. Also the plastic covering wasn’t taken away. Otherwise extremely happy.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Buying furniture here was easy. The range is fantastic but once you buy then, it comes the long wait for your furniture. It took 3 months for 2 chairs!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeYes
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops
Know better, choose better.
I had not shopped in OZ design before, Aleksandra who served me was so helpful , not at all pushy, Lovely lady .Great range of products.So pleased with the new dining table.Have also ordered a desk and dresser hopefully they are a good as the table
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
- 2 reviews
- 1 like
We are very happy with the quality of the product. Sale assistant very polite and helpful. People who came to deliver and assembled the product were very good.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
I am very happy with both the quality and comfort of the sofa,
range of products was good, no assembly was required :-)
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Product Appearance As advertised
- Store LocationBelrose
Review collected in partnership with OZ Design Furniture
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Get an answer from our members and OZ Design Furniture representatives
Details
Category | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Dining and Sofas |
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