Oz Design Furniture NSW, Belrose

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely

Dealing with Ozdesigns has been one of the worst customer experiences of my life. They said they'd deliver the sofa in the first week of November. They didn't. There was no explanation or follow up.

As a result, I emailed them and asked for an update. I received no reply of any sort to that message.

I called them to rearrange delivery. I was under the impression we had agreed the delivery would take place following Wednesday but, apparently, they didn't have all the details they needed - so it wasn't delivered. They didn't call me for those d...

I ordered clear legs but got chocolate instead, did not get a message to say that my order had arrived and had to struggle with a trolley to my car. Crap service!

The 3rd one was all broken
I did not accept it upon delivery
Defective poorly repaired desk instead of what I saw in store
Worst experience I have had
Beware Do Not Shop here
3 times they delivered a defective desk
They sell seconds for about $500
They charged me the sale price of $1000
And ended up giving me $300 extra discount after arguing for 2 months
I hate these guys...