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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.1 from 114 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (13)
  • Return Claim MadeYes · No (14)
  • Warranty Claim MadeYes (0) · No (14)
  • Product Appearance As advertised (14) · Not as advertised
  • Customer Service
    3.5 (13)
Previous
Next

Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOz Design, Belrose
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Review collected in partnership with OZ Design Furniture

Christinal
ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Other Furniture Shops

 
 

0.0
(1,234)
Canary Tyke
Canary Tyke
  • 2 reviews
  • 1 like

Good product poor store cust service

published

Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

JillC
JillCSydney, NSW
  • 2 reviews

We all love our new lounge

published

A good range of Australian made products and the quality is good. However, the delivery people just left the lounge standing upright on the arms, which wasn’t particularly safe and I was on my own and I couldn’t get it set up. Also the plastic covering wasn’t taken away. Otherwise extremely happy.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Excellent except....one thing

published

Helpful, polite staff, attractive store/display.
Problem - Belize cabinet (timber) has a foul/offensive smell I cannot eliminate. Cannot keep it in the house. Any suggestions or can I return it.

Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOz Design Belrose Super Centre
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Review collected in partnership with OZ Design Furniture

So happy with our choice

published

Disappointed with options for some buffets to not have doors reversed but over the moon that our final choice was able to be made with 4 doors. The colour of buffet and coffee table works perfectly in our home

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose NSW
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Review collected in partnership with OZ Design Furniture

Beautiful Timber Table

published

Beautiful Abbey Table with timber legs. Its stunning in our home and very happy with the purchase. A slight hiccup with the delivery and it not being assembled but the Manager of the Belrose store was very quick to react and come up with a solution to rectify the problem. Very happy with our purchase and would recommend the quality of the furniture.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose Supacentre
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Review collected in partnership with OZ Design Furniture

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Love my new chairs

published

Had seen on Instagram the Martini chairs and managed to get the last two from a delivery shipment that was to arrive in the next month. Chairs arrived more or less when said, are exactly as described, comfortable and priced well. Staff were helpful in getting them to my car. Whilst collecting the chairs, I fell in love with everything that Oz Design has! Great store.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Other Furniture Shops

 
 

0.0
(1,234)
Lana
LanaSydney, NSW
  • 13 reviews
  • 3 likes

Good variety of quality furniture and homewares.

published

The store is well set out. After trepsing around all the furniture stores in the centre, I managed to find 2 occasional chairs that in my opinion were well made, good quality at a great price. The staff were very helpful and followed up on my request to see fabric options in other colours that weren't available in store.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Product is good service was poor

published

I ordered clear legs but got chocolate instead, did not get a message to say that my order had arrived and had to struggle with a trolley to my car. Crap service!

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

All round good experience

published

Great range, helpful staff. Generally goods are available quickly. I was given the choice to take the floor stock straight away. On other occasions it had to be ordered in and that took weeks.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Other Furniture Shops

 
 

0.0
(1,234)
RowenaT
RowenaTSydney, NSW
  • 4 reviews

Not as i remembered

published

Store experience was great. Good range of products to try and staff were friendly and helpful.
I requested a delay on delivery, which was easily accommodated, however am not sure the colour of the couch is what i had ordered.
Delivery was swift and easy.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Furniture Shops

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Love my new Sofas

published

After a longer wait than first indicated our sofas finally arrived in perfect condition. Staff at Belrose were very helpful and apologetic for the delay but it would have been better customer service if communication with me during the delay had been from the store and not me chasing up.
I am happy to report though Maria has gone out of her way to make up for this so I am a very satisfied customer and love my new sofas.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

clarke
clarkeSydney, NSW
  • 3 reviews

Great customer service

published

Fabulous customer service from the team at Belrose. Very helpful with fabric choices, follow up and generally very pleasant to deal with especially in the delivery of the sofa lounge. We are very happy with the product which is very comfortable.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
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Oz Design Furniture NSW, Belrose

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 40 OZ Design Furniture
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