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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.0 from 122 reviews · View Statistics
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Sylvia
SylviaSydney, NSW
  • 2 reviews

BEWARE OF STORE MANAGER

published

Do not be deceived by appearances. The store staff are only interested in their bonuses, with the Store Manager white anting her staff at every opportunity. The customer is always last! Senior Management also taking sales from staff. Very unprofessional!

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Ryan
RyanSydney, NSW

Poor Customer Service - Belrose Store and Customer Care

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Pepe L.
Pepe L.Sydney, NSW
  • 3 reviews
  • 2 likes

Garbage they display beautiful quality and then deliver faulty horrible stuff

published

Bought a desk which had impeccable finish in store
It arrived with cracks in the wood the legs wobbled the whole thing just didn’t fit
And it came pretty much assembled except for the legs that just screw in
Anyway after months and changing it 3 times they told me they wouldn’t send me another one because I woul never be conformed
It always came faulty , cracked desktop
Drawers not closing due to poor workmanship
I took them to court and the representative said “we come here all the time and win”
They forced oz design to send me another desk which came better but not as good as what they display
Con artists is the best way to describe them
Beware
Don’t shop there

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Lesley
LesleySydney, NSW

Lay bye item . Correspondence with the store was not answered.

published

Item not available at time . Put on lay bye . Approximately 3 month wait. Cancelled before delivery date. No refund offered.

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neiloa
neiloaSydney, NSW
  • 2 reviews
  • 4 likes

Oz Designs Leather Sofa - Worst Furniture Decision I've Ever Made

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  • Incentivised Review No
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Tracey R.
Tracey R.Sydney, NSW

Great product but terrible customer service

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Graham. L
Graham. LSydney, NSW

Lovely furniture. Terrible customer care.

published

I requested the swap of brand new table for a larger one and offered to pay a penalty. I was dismissed out of hand. Will never shop with you again.

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Disappointing Customer service & After-sales experience

published

In store experience was adequate, everything that followed following was immensely disappointing. Delivery men were extremely unprofessional and safety felt compromised, when issue regarding delivery experience was raised on the phone with [Name Removed] she was dismissive and the phone line conveniently "went dead". [Name Removed], the Manager is knowledgeable and empathetic and evidently the only team member who manages to uphold a high level of customer service. It's a shame that the entire experience following my purchase has overshadowed the quality of the purchase itself.

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Aileenm
AileenmSydney, NSW

Not delivered

published

Can’t comment as I am still waiting advice on availability . Appeared as being in stock but not so as advised day before due delivery. Still no information , this is very poor as it has been paid for . Would love an answer.

  • Incentivised Review No
  • Store LocationBelrose .NSW
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Customer service and repair are appalling

published

TERRIBLE
- Four weeks after ordering and paying deposit, I was advised that selected fabric wasn't available - had to make a new selection
- Chair fabric started to fray quite soon after delivery
- Advised it would take 8+ weeks to repair - more than the time it took to get the chair in the first place
- Followed up on progress of repairs >3 weeks after they took it away - it hasn't even arrived at the chair repair place and they don't know where it is
- now turning out to be >10 weeks for repair
NEVER AGAIN

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Pepe
PepeSydney, NSW

One product in store inferior delivered

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Avoid at All Costs because it will cost you!

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  • Shop LocationNSW, Belrose
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Sailor
SailorSydney
  • 2 reviews
  • 1 like

Always take photos!

published
  • Shop LocationNSW, Belrose
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Service.. what's that?

published

Neither staff member was able to answer any of our questions, although 1 at least got off her stool! No idea what item was available in what fabric. Bought from the store a few years ago with amazing service, now shocking. Store was a mess.

  • Shop LocationNSW, Belrose
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SBL
SBL
  • 2 reviews

Customer service terrible, lounge awful!

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  • Shop LocationNSW, Belrose
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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

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Oz Design Furniture NSW, Belrose

Details · 

Compare all 42 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
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