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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.1 from 112 reviews · View Statistics
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Lesley
LesleySydney, NSW

Lay bye item . Correspondence with the store was not answered.

published

Item not available at time . Put on lay bye . Approximately 3 month wait. Cancelled before delivery date. No refund offered.

Product Quality
Customer Service
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neiloa
neiloaSydney, NSW
  • 2 reviews
  • 4 likes

Oz Designs Leather Sofa - Worst Furniture Decision I've Ever Made

published
Customer Service
Incentivised Review No

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Tracey R.
Tracey R.Sydney, NSW

Great product but terrible customer service

published
Customer Service
Incentivised Review No
Tracey R.
Tracey R.
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Graham. L
Graham. LSydney, NSW

Lovely furniture. Terrible customer care.

published

I requested the swap of brand new table for a larger one and offered to pay a penalty. I was dismissed out of hand. Will never shop with you again.

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Customer Service
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Disappointing Customer service & After-sales experience

published

In store experience was adequate, everything that followed following was immensely disappointing. Delivery men were extremely unprofessional and safety felt compromised, when issue regarding delivery experience was raised on the phone with [Name Removed] she was dismissive and the phone line conveniently "went dead". [Name Removed], the Manager is knowledgeable and empathetic and evidently the only team member who manages to uphold a high level of customer service. It's a shame that the entire experience following my purchase has overshadowed the quality of the purchase itself.

Product Quality
Customer Service
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Review collected in partnership with OZ Design Furniture

Aileenm
AileenmSydney, NSW

Not delivered

published

Can’t comment as I am still waiting advice on availability . Appeared as being in stock but not so as advised day before due delivery. Still no information , this is very poor as it has been paid for . Would love an answer.

Incentivised Review No
Store LocationBelrose .NSW
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Review collected in partnership with OZ Design Furniture

Customer service and repair are appalling

published

TERRIBLE
- Four weeks after ordering and paying deposit, I was advised that selected fabric wasn't available - had to make a new selection
- Chair fabric started to fray quite soon after delivery
- Advised it would take 8+ weeks to repair - more than the time it took to get the chair in the first place
- Followed up on progress of repairs >3 weeks after they took it away - it hasn't even arrived at the chair repair place and they don't know where it is
- now turning out to be >10 weeks for repair
NEVER AGAIN

Product Quality
Customer Service
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Review collected in partnership with OZ Design Furniture

Pepe
PepeSydney, NSW

One product in store inferior delivered

published
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Product Quality
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Avoid at All Costs because it will cost you!

published
Shop LocationNSW, Belrose
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Sailor
SailorSydney
  • 2 reviews
  • 1 like

Always take photos!

published
Shop LocationNSW, Belrose

Service.. what's that?

published

Neither staff member was able to answer any of our questions, although 1 at least got off her stool! No idea what item was available in what fabric. Bought from the store a few years ago with amazing service, now shocking. Store was a mess.

Shop LocationNSW, Belrose
SBL
SBL
  • 2 reviews

Customer service terrible, lounge awful!

published
Shop LocationNSW, Belrose
Athena
AthenaSydney
  • 5 reviews
  • 7 likes

Furniture quality as poor as their customer service

published
Shop LocationNSW, Belrose
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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
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Oz Design Furniture NSW, Belrose

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
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