- NSW, Belrose
Furniture was amazing.
The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.
Review collected in partnership with OZ Design Furniture
Great product but terrible customer service
I purchased a custom entertainment unit back in March this year. The lead time was 12 weeks. It arrived a few weeks late which was fine however what was delivered was not what was ordered. The configuration and the colouring was all wrong. It took almost 6 weeks for the customer service team to investigate on their end and after waiting their solution was to provide a discount on the unit we had or reorder a new unit which would take another 12 weeks. During this process they even insinuated that it was my responsibility to ensure that the orde...r placed was correct this time even though I had an image of what I had originally ordered. The lady that I dealt with was not at all apologetic and was extremely frustrating to deal with. She would even refuse to take my calls or call me back. I just received the correct unit this week, 7 months after placing my order. No compensation or apology has been offered. It’s such a shame as the product is lovely and great quality however I will never shop there again due to their appalling service.
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas|
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