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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.1 from 114 reviews · View Statistics
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Reviews

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Margareta
MargaretaSydney, NSW

Chairs are perfect, but.

published

Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.
Regards
Margaret

Product Quality
4/5
Customer Service
2/5

Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Customer Service
2/5
Incentivised Review No
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Review collected in partnership with OZ Design Furniture

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Christinal
ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

Product Quality
4/5
Customer Service
3/5
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Review collected in partnership with OZ Design Furniture

Middle of the road.

published

Some staff were helpful, others not.
Quite a goo range.
Not entirely satisfied with the products I bought.
Please I paid for the unpack and assemble/install option. I think I would have found the assembly quite time consuming and difficult.

Incentivised Review No
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Review collected in partnership with OZ Design Furniture

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Canary Tyke
Canary Tyke
  • 2 reviews
  • 1 like

Good product poor store cust service

published

Store had the wrong price labels on the range of products we were looking at, staff weren't apologetic just told us we were wrong. General manner was miserable. I phoned to see when it would be delivered and was told another 3wks, 1hr later warehouse phoned to tell me 2days. Warehouse staff were lovely

Product Quality
4/5
Customer Service
1/5
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Review collected in partnership with OZ Design Furniture

Slow delivery

published

Buying furniture here was easy. The range is fantastic but once you buy then, it comes the long wait for your furniture. It took 3 months for 2 chairs!

Product Quality
3/5
Customer Service
4/5
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Review collected in partnership with OZ Design Furniture

Cassiet
CassietSydney, NSW

Furniture was amazing.

published

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

Product Quality
5/5
Customer Service
2/5
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Review collected in partnership with OZ Design Furniture

Unsatisfied Customer
Unsatisfied Customer
  • 2 reviews
  • 2 likes

bar stools - 2 out of 3

published

2 out of 3 stools ordered were satisfactory but no 3 did not go together properly and had to be taken back to the store. no notes were taken of the issue, had to go back to the store 1 week later to pick up replacement part.

Product Quality
2/5
Customer Service
3/5
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Amandah
Amandah
  • 2 reviews

Sofa bed (Thomas) See Lurece!

published

Not many sofa beds around to choose from but I Love my new Thomas sofa bed.
Some staff were more knowledgeable than others and I can highly recommend Lurece for sofa bed enquires.
Ordered over the phone but had to prompt for my deposit receipt.
I believe the sofa was made in the 6 week timeframe but store forgot to call me and tell it was ready ?
After I called to chase it up at 8 weeks, paid the rest and it was delivered in 2 days.
Delivery was outstanding- a very complicated steep drive and poor access saw my sofa finally coming in through a window. The delivery guys were very impressive
Love the purchase!

Product Quality
5/5
Customer Service
3/5
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Product is good service was poor

published

I ordered clear legs but got chocolate instead, did not get a message to say that my order had arrived and had to struggle with a trolley to my car. Crap service!

Product Quality
4/5
Customer Service
1/5
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Review collected in partnership with OZ Design Furniture

morton09
morton09Sydney, NSW
  • 5 reviews

Good quality product, well priced but room for improvement.

published

Range a bit limited, purchased 2 leather recliners, nobody mentioned had to spend an hour playing Ikea engineer. Our last purchase here over 6 k came complete so was expecting same.

Product Quality
4/5
Customer Service
4/5
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0.0
(1,234)

Disappointing buffet

published

The delivery was initially disappointing, as I was told that I hadn’t paid for premium delivery (which had never been offered to me), which meant they would not unwrap the product for me. The delivery men finally agreed to taking my buffet out of the delivery box, but made it clear they could not take the packaging with them. Once th product was unwrapped it was evident that it had many flaws. Th drivers noted some of these.

Shop LocationNSW, Belrose
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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
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Oz Design Furniture NSW, Belrose

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 40 OZ Design Furniture
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