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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.1 from 114 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (6)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (0) · No (6)
  • Product Appearance As advertised · Not as advertised (6)
  • Customer Service
    3.7 (6)
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Margareta
MargaretaSydney, NSW

Chairs are perfect, but.

published

Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.
Regards
Margaret

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose
Cassiet
CassietSydney, NSW

Furniture was amazing.

published

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Fiona
FionaSydney, NSW

Love all the products.Catelogue shopping is great but in store even better.Great displays.

published

I purchased a sofa bed.Whole process went well.It was delivered to the Central Coast via another store.
Delivery guys did a great job,as sofabeds are very heavy.
I will return for more shopping.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose,NSW
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Review collected in partnership with OZ Design Furniture

Amandah
Amandah
  • 2 reviews

Sofa bed (Thomas) See Lurece!

published

Not many sofa beds around to choose from but I Love my new Thomas sofa bed.
Some staff were more knowledgeable than others and I can highly recommend Lurece for sofa bed enquires.
Ordered over the phone but had to prompt for my deposit receipt.
I believe the sofa was made in the 6 week timeframe but store forgot to call me and tell it was ready ?
After I called to chase it up at 8 weeks, paid the rest and it was delivered in 2 days.
Delivery was outstanding- a very complicated steep drive and poor access saw my sofa finally coming in through a window. The delivery guys were very impressive
Love the purchase!

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose NSW
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Review collected in partnership with OZ Design Furniture

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EXcellent sales assistant

published

We found the items easy to assemble. Found being able to bring the item home overnight as a trial very good service. Sales staff helpful and knew their stock availability.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose, NSW
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Review collected in partnership with OZ Design Furniture

Helen
HelenSydney, NSW

Great Service!

published

Friendly team right from the outset , great service, and goods were delivered on time and exceeded all expectations. I would not hesitate to refer Oz Design to family and friends.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBelrose
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
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Oz Design Furniture NSW, Belrose

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 40 OZ Design Furniture
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