- NSW, Caringbah
Great - second time around
We bought a Mango Creek Dining Table from the Caringbah store and waited a month or so for it to be ordered in and was disappointed when it was delivered broken. I rang OzDesign Customer Service who said they'd assign a case manager. That day I was contacted by Justine who was excellent in resolving the issue. Initially she was going to order another table from the factory that was going to be another few months but I told her there was one in stock (which I found out from Caringbah store) so she arranged for that. She had someone examine it to...ensure it too wasn't broken and arranged delivery the following week. Her correspondence was great, keeping me up to date with the status along the way. All credit to her for turning around the experience.
Review collected in partnership with OZ Design Furniture
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