Oz Design Furniture NSW, Coffs Harbour

Gayanne and Halena are just fantastic Also the other girls at Coffs are very friendly. Will definitely be coming back.

I note the review of Bridgita on 5 July and sadly have have a similar experience at the Coffs Harbour store. Whilst most of the staff were helpful and polite, one would benefit from some respectful customer service skill development. I am happy the quality of products received but they took 4 + months to arrive and the service I received when trying to coordinate delivery/ pick up was nothing short of abysmal.

I arrived to collect an armchair and pay the remaining balance after phone discussions with an employee who told me to collect from ...

I love the store, the layout, the furniture and the staff always greeted me in a friendly and familiar way. The delivery happened exactly as I was told to expect. Thank you

Went to Coffs Harbour store to purchase additional items to complement existing furniture. Became a special order with a long wait time. When available booked delivery that was made efficiently and without fuss. A good experience.

After not hearing about my delivery I called the store. The woman I spoke to was highly unprofessional, rude and dismissive. She deliberately tried to create an argument which I had to diffuse. She told me she didn’t have to pick up the phone as it was 8.50 am. That she’s busy doing other things and can I wait. She then had conversations with her colleagues about the cold weather. It was a complete joke. Then blamed me for missing a text about the delivery. Beyond words to describe the interaction.

Good product. However service was well below that of competitors. No greeting or acknowledgement to long waiting customers. Had to negotiate to get the online price, treated like they were doing me a great favour.

Good, good and good. Only gripe is pick up is at remote warehouse, which was unexpected. ….and there was no signage to speak of so drove past it 3 times!

After receiving our order, some furniture did not suit the space intended. Sales assistant Helena was very understanding and helpful in finding some alternatives. We are extremely happy with the end result

Great range of dining and lounge furniture. Very knowledgeable staff. Found many dining table options and able to move chairs around to decide what suited best.

I'm happy with my product. The style and quality is exactly what i was looking for. Unfortunately i wouldn't shop in the Coffs Harbour store again. I found the owner to be very rude. One staff member went above and beyond to help me and the owner scolded her in front of me. Not appropriate. Also felt some other staff were snobbish, including owner. Not a welcoming vibe at all which is a shame as there are limited furniture stores with good quality products.

The store is neatly presented, which makes it easy to find what you are looking for. Large range of options at competitive prices. Sales person friendly and clearly communicated to us through the entire process. The lounge I purchased is a beautiful piece that fits perfectly into our home. Assembled by delivery driver who took great care around how the final presentation would look. Very happy. Thanks OZ furniture!

Great product. Great service. Price was as expected. Delivery was first rate. The staff were very friendly and helpful.Happy to shop here again.

My partner and I are walked in to this shop greeted by Kelly she was very helpful and easy to talk to with great knowledge of the product we purchased! We will be back :)

Store had a great range of products to choose from. Heaps of things to choose. Product was great. The chairs we purchased didn’t need assembly.

Products were due in two months from purchase will ahead of Christmas (our intended time to use). Took five or six months to receive instead. No feedback from team on order updates and never called to tell us it had actually arrived after the six months. Lucky I was calling them once a month. Pickup seemed such a hassle from their warehouse. Can't do weekends, couldn't do Thursday or Friday, had to take a Wednesday off work. Overall it wasn't a great experience. Understand it had been a strange year but some communication wouldn't have gone astray.