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Oz Design Furniture NSW, Coffs Harbour

Oz Design Furniture NSW, Coffs Harbour (page 2 of 3)

4.1 from 57 reviews · View Statistics
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Listing monitored by OZ Design Furniture

Reviews

  • Product Quality
    4.6 (51)
  • Return Claim MadeYes (0) · No (52)
  • Warranty Claim MadeYes (0) · No (52)
  • Product Appearance As advertised (37) · Not as advertised (5)
  • Customer Service
    4.2 (54)
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Reviewer Photos & Videos

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Donna
DonnaMid North Coast, NSW
  • 2 reviews

Love the table...really bad customer service

published
Product Quality
4/5
Customer Service
1/5
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Review collected in partnership with OZ Design Furniture

Megan
MeganMid North Coast, NSW

Beautiful table. Terrible wait time. 6 months too long.

published

I love the store and the workers, they were amazing and friendly to deal with. Due to the 7 month long wait the manager got my table to be delivered for free which was lovely.
HOWEVER, I emailed head office twice about the length of time I had to wait for the dining table and they never responded, leaving it up to the retail workers in the shop to cover their butts.
ordered in June 2020. 1st date was the 31 oct. 2nd date was "early November". 3rd date was "last week of November". 4th date was 17th Dec. 5th date was 6th Jan with 10-14 day wait to get to coffs.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

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Lisau
LisauMid North Coast, NSW

Love my chairs

published

Although I love my chairs and enjoy the store customer service was terrible
When we bought the chairs the sales assistant was great
After care was really bad

Product Quality
4/5
Customer Service
3/5
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Review collected in partnership with OZ Design Furniture

Rosef
RosefMid North Coast, NSW

Plenty to choose from.

published

A pleasure to walk around the store which was well stocked with plenty of variety of good quality items. Staff were helpful and very friendly.

Product Quality
4/5
Customer Service
4/5
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Review collected in partnership with OZ Design Furniture

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Trevor
TrevorMid North Coast, NSW
  • 2 reviews

Beautiful furniture and Australian made..................

published

The store was very busy but the service we received was excellent. I liked that there was Australian made products to choose from.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Capricorn25
Capricorn25Mid North Coast, NSW
  • 5 reviews

Great staff, Great store.

published

Love our new dining table. Love the store in Coffs Harbour. Very inspirational and fabulous furniture. And very pleasant, helpful staff.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Beautiful products

published

Staff were friendly and helpful. Beautiful furniture to choose from. Store laid out nicely. Only thing, not all products in store for viewing

Customer Service
5/5
Incentivised Review No
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Review collected in partnership with OZ Design Furniture

Amandag
AmandagMid North Coast, NSW

Missing part of order upset client

published

I brought the Dewent Dining Table an 6 Congo Dining Chairs in September and the Table and 4 chairs were delivered on the 30th December 2020 and when I questioned where the other two chairs were I was told I would have to wait again for another shipment . I was told early in December that all my chairs were in the warehouse awaiting the table so I'm very upset the after waiting so long in the first place for my order I now still have to wait longer for the other two chairs I'm not sure where the stuff up is but that is very poor service as no one can tell me when i will get my chairs

Incentivised Review No
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Review collected in partnership with OZ Design Furniture

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Lisa
Lisa Mid North Coast, NSW

Will only shop here

published

Not sure who our attendant was but we want we’d our lounge and our rug on the spot and she made it happen - she was amazing Thankyou

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

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Wendyc
WendycMid North Coast, NSW

Perfect rug

published

The store was beautifully laid out and welcoming . We were just browsing.
The products are all exceptional, stunning pieces of furniture
We purchased a rug for our dining room which we had been considering, and which just ticked all the boxes required

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Great products and terrific staff

published

It was easy to find our way around the store. So many great products to choose from. Wonderfully helpful staff.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

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Wyn
WynMid North Coast, NSW
  • 2 reviews

Staff were excellent

published

The product was not available till may, but sold of the sales floor. Very grateful to the staff who used common sense thanks

Product Quality
4/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

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Francinep
FrancinepMid North Coast, NSW

easy to purchase

published

Satisfied with products bought. Competed prices as well. We were very satisfied with the earlier than avised delivery. Job well done by OZ

Incentivised Review No
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Review collected in partnership with OZ Design Furniture

Very bad customer experience

published

The furniture meets our expectations, quite easy to assemble, the product we chose and currently meets our needs.
The staff however was neither friendly nor professional. Communication was poor and the lack of manners was noticeable.

Product Quality
3/5
Customer Service
1/5
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Review collected in partnership with OZ Design Furniture

Kylie B.
Kylie B.Mid North Coast, NSW

Stunning art work

published

I chose 2 stunning prints for my home. They look incredible on the walls. They are enormous. I searched for a long time for the ‘perfect’ print, with an emphasis on cost. Ultimately I think what I bought was the best of many options I considered, including online print shops.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Customer Service

published

The product is great but the customer service was very disappointing. No follow up on my order. I called into the store 3 times and they said they would send an email. The store never contacted me after the initial advice that there would be a six weeks delay due to COVID. On my third visit the lady called the supplier and she was was lucky someone answered the phone to give me an update.

Product Quality
5/5
Customer Service
1/5
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Review collected in partnership with OZ Design Furniture

Kelly
KellyMid North Coast, NSW

Fabulous

published

Fabulous service. The staff were very helpful. Inspiring store. Great quality products. Easy to navigate the store. Will recommend to friends.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Canny Scot
Canny ScotMELBOURNE
  • 3 reviews
  • 10 likes

But one get second half price.

published

Bought five items and the store had a buy one get one half price. That equates to a 25% discount if you buy two items of equal value. Manager wouldn’t give 25% on all items. Bought the items but walked out of the store with bad feeling towards the store.
I know the terms and conditions were followed but just letting you know this customer feels ripped off. If you are going to offer 25% off just offer 25% of when you buy 2 items or more.

Customer Service
3/5
Incentivised Review No
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Review collected in partnership with OZ Design Furniture

Beautiful piece of furniture but delivery was a huge let down

published

I was satisfied with the purchase and the product arrived in the promised time however I was extremely disappointed with the delivery.$70 to drop off a huge cabinet in a cardboard box and leave it for myself to unpack- far too expensive

Product Quality
5/5
Customer Service
5/5
Matthewc
MatthewcMid North Coast, NSW

Most comfortable couch ever!

published

Not a boring store to enter, a lot of focus points.
excellent range of products, something for everyone
most comfortable couch we have owned,
Great customer service and advice.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

ChrisD
ChrisDMid North Coast, NSW
  • 2 reviews

good service and delivery

published

We found the store easy to browse thru. A larger range of items would have been better but overall we were fairly satisfied with the range. We are very happy with our Bardon Table. The Bardon buffer is not as well made but not too bad. Both were easy to assemble (only attaching legs) but it would have been nice if the shop staff had told us this would be required. The delivery guys were careful and polite.

Product Quality
4/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Great product but long wait to receive

published

Coffs Harbour Oz Design were great, but I had a longer than expected wait on the chairs. Presumably China’s fault, not Oz Design.

Product Quality
4/5
Customer Service
4/5
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Review collected in partnership with OZ Design Furniture

Fiona
Fiona
  • 2 reviews

Loved the showroom!

published

Loved my new entertainment unit, display cabinet and dining room table with chairs. I loved the showroom set up and the salesperson was so friendly, helpful and patient. Delivery was slow, took over 3 months to have my goods but they are well made and wonderful.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

PeterPan
PeterPanMid North Coast, NSW
  • 4 reviews
  • 3 likes

Love my new furniture

published

The store is fantastic, easy to find what you want, great designs, large range, staff very helpful and efficient. My furniture was delayed due to Covid19, we were notified throughout and kept informed as to the estimated time of arrival. The furniture was all in excellent condition on delivery and looks great!

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

Love the store but slight damage to goods

published

Loved the service in Coffs Harbour a great team The furniture art surrounding me in store is inspiring with a great range but one of my chairs were slightly damaged on delivery Just a rubbed corner so didn't complain as needed them immediately

Product Quality
4/5
Customer Service
5/5
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Review collected in partnership with OZ Design Furniture

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