Reviewer Photos & Videos
- QLD, Maroochydore
Unacceptable Quality and service.
Waited 5 months for Totti dining chairs, all 8 chairs were damaged with paint and production defects on pick up.
Oz design was a nightmare !
Do not buy any furniture with OZ design .
This is a warning to everyone who think they are saving money by purchasing furniture from this people.
Their customer service is absolutely disgusting and they sell faulty products and they put the blame on the customer even though the product was not opened yet .
Please don’t go through the heart ache of trying to reason with this people.
They are very cunning and they seem to blame the customer instead of the supplier.
My money was wasted in this place and I am warning all others to STOP going into a...
Exactly what we needed for our space!
Great service and follow up. Staff knowledgeable and friendly. Store layout was interesting and easy to navigate. Very neat and clean
- NSW, Auburn
Buying a Lounge
The store provided a range of choices and helpful staff to answer our questions. The delivery staff were very helpful and excellent in delivering our new lounge.
- VIC, Mornington
Great selection of furniture
I was attracted to the displays, all tastefully arranged. Staff are very helpful. We were warned that the table (and chairs) could take 2 months to arrive, but it was delivered much earlier than promised. There was a problem with the table though. There were a couple of splinters on the side, and one of the legs looked a bit knocked around - a very noticeable chip, and some paint looking very thin on the edges. We have been promised a replacement in May, and if that arrives I will be very happy. Otherwise everything else is good.
- NSW, Auburn
The actual cabinet has existing damage
I noticed there is existing damage at the back of the cabinet. Very notifiable. Try to contact the store but no further action been made.
Absolutely deceiving Sales Pitch
After spending some time in store choosing the type of furniture that suited, I placed an order and was told that the product would be delivered in approx. 6 weeks. After waiting and getting close to the delivery date, I had called to confirm that all was to be delivered as previously promised only then did I receive several email explaining there had been a delay in the shipment of my product. The product wasn't delivered until 4 MONTHS after the signing of the original order. When the product was finally delivered it was found to be Faulty an...d after going through all the right channels (customer service) Oz design had ordered a replacement, which was delivered just on 2 months after the original complaint this is now 6 months after the signing of sales order. When the replacement was delivered again it was faulty, when customer service was advised of the fault again it seemed to get to hard for all concerned. I was offered an insult for settlement a dollar amount in cash paid into my account or a little more than double that as a in store credit. I decided on the cash settlement as at this stage a staggering 7 months after signing sales order I was not spending or ever will spend another cent in an OZ design store. I choose OZ design because I thought they were a quality and reputable company, HOW WRONG COULD I BE! Very miss leading and absolutely Disgusting service. Beware of what you are promised.
- QLD, Fortitude Valley
Excellent products and great customer service
The furniture is beautifully made and arrived exactly when we were told it would. The staff in the Fortitude Valley store were very accommodating particularly when changing our order and the customer service / claims team were fantastic in resolving a slight issue with one of the pieces. We are very happy - we have some beautiful furniture that feels and looks like it will stand the test of time.
- VIC, Nunawading
The sales are nice people and very good service while in the store. The products quality is wonderful as well. Love this experience.
Review collected in partnership with OZ Design Furniture
The reviewer stated that an incentive was offered for this review
Terrible product and no communication
My parents purchased a 2.5 and 3 seater couch. Less than 2 years after purchase, the couch cushions have collapsed. The store was of no help at all, refused to offer help and it has been escalated to consumer affairs.
Shocking cheap quality. When you sit on the couch the cushions collapse and makes your knees raise upwards.
Don't waste your time, they offer no help and don't care after they have been paid for their products.
- NSW, Castle Hill
Very good Complaint Management
We ordered the Cleleste Coffee table from OZ Design Castle Hill outlet. We picked up the table from their Rouse Hill Warehouse. On opening it up in the house we noticed the mirror on top is not cut properly and a section of the edge was straight instead of being round. On lodging a complain it was promptly attended and also they asked us to use the table until the new one is available. Very happy with the Complaint management process.
- QLD, Helensvale
Colour of furniture unsuitable
Whitewash colour unsuitable. Not close to matching coffee table already purchased. Large marks on top look like spill marks. Looks ugly.
- NSW, Belrose
Buying furniture here was easy. The range is fantastic but once you buy then, it comes the long wait for your furniture. It took 3 months for 2 chairs!
- SA, Marion
Exchange faulty sofa
We purchased 2 sofas. After a couple of months the chusions in one of them started to sag. Someone came to inspect and it was decided to exchange the sofa rather than fix. I still believe its a design problem as the cusions in the 2.5 seater are padded the same as the 2 seater but of course they bigger. Anyway we now have the new 2.5 sofa so we will see what happens in a couple of months. We are both in our 70s, not overweight, we have no pets or children jumping over them so we'll see how it goes from here.
The service and communication from Justine has been excellent.
Good custom care
The Porto series furniture is really good. And the custom care is quite professional and prompt. Would come back for more.
Questions & Answers
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
can please tell me how long is your warranty on leather chairs and leather couch. thankyou
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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