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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,569 reviews · View Statistics

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Kerryh

KerryhQueensland

Unacceptable Quality and service.

published

Waited 5 months for Totti dining chairs, all 8 chairs were damaged with paint and production defects on pick up.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaroochydore
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Review collected in partnership with OZ Design Furniture

Not Happy

Not Happy Greater Melbourne (Inner), VIC

Oz design was a nightmare !

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationEssendon; Victoria
Peter Smith

Peter Smith

  • 2 reviews

Exactly what we needed for our space!

published

Great service and follow up. Staff knowledgeable and friendly. Store layout was interesting and easy to navigate. Very neat and clean

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationBendigo Victoria
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Bedem

BedemSydney, NSW

Buying a Lounge

published

The store provided a range of choices and helpful staff to answer our questions. The delivery staff were very helpful and excellent in delivering our new lounge.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationAuburn
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Review collected in partnership with OZ Design Furniture

Janet

JanetGreater Melbourne (Outer), VIC

Great selection of furniture

published

I was attracted to the displays, all tastefully arranged. Staff are very helpful. We were warned that the table (and chairs) could take 2 months to arrive, but it was delivered much earlier than promised. There was a problem with the table though. There were a couple of splinters on the side, and one of the legs looked a bit knocked around - a very noticeable chip, and some paint looking very thin on the edges. We have been promised a replacement in May, and if that arrives I will be very happy. Otherwise everything else is good.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationMornington, Vic
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Review collected in partnership with OZ Design Furniture

Jief

JiefSydney, NSW

The actual cabinet has existing damage

published

I noticed there is existing damage at the back of the cabinet. Very notifiable. Try to contact the store but no further action been made.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationAuburn
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Review collected in partnership with OZ Design Furniture

Tony M

Tony MGreater Melbourne (Outer), VIC

Absolutely deceiving Sales Pitch

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNorthland Preston
Ashley

AshleySouth East Queensland, QLD

Excellent products and great customer service

published

The furniture is beautifully made and arrived exactly when we were told it would. The staff in the Fortitude Valley store were very accommodating particularly when changing our order and the customer service / claims team were fantastic in resolving a slight issue with one of the pieces. We are very happy - we have some beautiful furniture that feels and looks like it will stand the test of time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationQld - Fortitude Valley
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Review collected in partnership with OZ Design Furniture

Ruonanw

RuonanwGreater Melbourne (Inner), VIC

  • 2 reviews

Nice service

published

The sales are nice people and very good service while in the store. The products quality is wonderful as well. Love this experience.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationNunwading
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Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

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Julie M.

Julie M.Greater Melbourne (Metropolitan), VIC

Terrible product and no communication

published

My parents purchased a 2.5 and 3 seater couch. Less than 2 years after purchase, the couch cushions have collapsed. The store was of no help at all, refused to offer help and it has been escalated to consumer affairs.

Shocking cheap quality. When you sit on the couch the cushions collapse and makes your knees raise upwards.

Don't waste your time, they offer no help and don't care after they have been paid for their products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationNorthland
Sourav P.

Sourav P.Sydney Surrounds, NSW

  • 2 reviews

Very good Complaint Management

published

We ordered the Cleleste Coffee table from OZ Design Castle Hill outlet. We picked up the table from their Rouse Hill Warehouse. On opening it up in the house we noticed the mirror on top is not cut properly and a section of the edge was straight instead of being round. On lodging a complain it was promptly attended and also they asked us to use the table until the new one is available. Very happy with the Complaint management process.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCastle Hill
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Review collected in partnership with OZ Design Furniture

Chris W

Chris WSouth East Queensland, QLD

Colour of furniture unsuitable

published

Whitewash colour unsuitable. Not close to matching coffee table already purchased. Large marks on top look like spill marks. Looks ugly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationHelensvale Qld
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Review collected in partnership with OZ Design Furniture

Slow delivery

published

Buying furniture here was easy. The range is fantastic but once you buy then, it comes the long wait for your furniture. It took 3 months for 2 chairs!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

Exchange faulty sofa

published

We purchased 2 sofas. After a couple of months the chusions in one of them started to sag. Someone came to inspect and it was decided to exchange the sofa rather than fix. I still believe its a design problem as the cusions in the 2.5 seater are padded the same as the 2 seater but of course they bigger. Anyway we now have the new 2.5 sofa so we will see what happens in a couple of months. We are both in our 70s, not overweight, we have no pets or children jumping over them so we'll see how it goes from here.
The service and communication from Justine has been excellent.
Thank you.

Customer Service
Incentivised ReviewNo
Warranty Claim MadeYes
Store LocationMarion SA
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Review collected in partnership with OZ Design Furniture

Xinchu Zhao

Xinchu ZhaoSouthwest, VIC

  • 3 reviews
  • 1 like

Good custom care

published

The Porto series furniture is really good. And the custom care is quite professional and prompt. Would come back for more.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationGeelong
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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers
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OZ Design Furniture Physical store

Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(85)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture
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