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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,569 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (2,660)
  • Return Claim MadeYes · No (2,792)
  • Warranty Claim MadeYes (24) · No (2,750)
  • Product Appearance As advertised (1,625) · Not as advertised (361)
  • Customer Service
    4.7 (2,577)
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Kylie

Kylie South East Queensland, QLD

Good product but terrible customer service

published

I had a very negative experience with a staff member named [Name Removed]. I phoned on 6 separate occasions to place my order and each time [Name Removed] was rude and abrupt and each time said she would call me back yet never did. On the day I picked up my rug with my newborn daughter in the baby carrier [Name Removed] was particularly rude telling me the rug would not fit in my car despite me saying I've measured it and it would. I could tell [Name Removed] behaviour was making other staff uncomfortable and they looked embarrassed by her actions. I'd be surprised if I am the first to have this experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationJindalee
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Review collected in partnership with OZ Design Furniture

Eva M.

Eva M.Mid North Coast, NSW

  • 2 reviews

Very happy with the end result

published

After receiving our order, some furniture did not suit the space intended. Sales assistant Helena was very understanding and helpful in finding some alternatives. We are extremely happy with the end result

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCoffs Harbour
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Review collected in partnership with OZ Design Furniture

Gaye

GayeCentral Highlands and Goldfields, VIC

Fantastic Assistance Still to receive furniture.

published

The store was easy to navigate and the brochure helpful. The sales staff were outstanding in meeting our many requests. Have not received furniture as yet so can't comment as yet about quality.

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Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBendigo
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Review collected in partnership with OZ Design Furniture

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Made our new home complete.

published

Help in the store was fantastic.
Good range of items.
Lounge is fantastic.
Legs on console table are slightly bent so it is not level when on the tile floor.
Coffee table top has slight imperfection

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
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Review collected in partnership with OZ Design Furniture

Maureen C.

Maureen C.South-Eastern Region, NSW

  • 2 reviews

Good Store

published

The wide variety of products in the store and beautiful furniture made it very hard to navigate the store.
The furniture we have bought is very good quality and the delivery people usually did a very good job.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara, NSW
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Review collected in partnership with OZ Design Furniture

Perfect

published

We love the console we ordered after seeing it online after waiting less than a week for item to arrive from Sydney and to be received. It arrived on time, was exactly as we’d imagined it in our room and was delivered efficiently.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington, Victoria
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Review collected in partnership with OZ Design Furniture

Graeme M.

Graeme M.Metropolitan Adelaide, SA

  • 2 reviews

Great

published

We wanted a couple of chairs to go in our family room and tramped all around the stores at Gepps X. They were the only store that had what we wanted for a reasonable price. When we got them at home ... great

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGepps Cross
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Review collected in partnership with OZ Design Furniture

Cazdodds

Cazdodds Sydney Surrounds, NSW

Love my new kitchen stools!!

published

I chose 4 kitchen stools for our new home, stock was available and pick up was extremely easy from the warehouse

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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Review collected in partnership with OZ Design Furniture

Juliana

JulianaVictoria

  • 2 reviews

The table is gorgeous. Staff very helpful.

published

The table is gorgeous, it goes with my decor and color theme. Staff very helpful.
Quality is really good. This store is only improving. The nature meets the finesse.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
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Review collected in partnership with OZ Design Furniture

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Sunny

SunnyGreater Melbourne (Outer), VIC

Amazing customer service

published

Received our couch today and its looks amazing. Staff help us a lot to choose fabric,colour,style .
Product quality is great too.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHoppers crossing
Corie

CorieMetropolitan Adelaide, SA

Excellent service

published

We have just purchased an apartment and have purchased most of our furniture and home decor from your store at Gepps Cross. The experience walking in your store is fantastic. Easy to find the products we were looking for. Holly has provided exceptional customer service. Nothing is too much trouble and suggestions to help us with our choices were the best we have ever experienced. We visit the store weekly and always puchase something because love the products. Donna has also been a terrific support to us.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGepps cross
Kerry J

Kerry J

  • 2 reviews

Found what I was looking for

published

Was welcomed by staff when I entered the Mornington store & was allowed to “look” without being pestered. Found my ideal dining setting & paid deposit. Delivery was to be for 7 weeks but there was a problem with it arriving in Australia but I was send emails updating me with what was happening & an apology. Great communication. Chairs are still to come due to a manufacturing problem but store offered me delivery of table & TV unit then chairs when they arrive for no further charge. Delivery guys were great, professional & helpful. Will buy from OZ design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington
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Review collected in partnership with OZ Design Furniture

This was perfect.

published

We are happy with the furniture that was delivered at our place especially when the driver assembled it all for us.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMornington Victoria.
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Review collected in partnership with OZ Design Furniture

Kerrie Gravenall

Kerrie GravenallGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Happy with our purchase

published

Great customer service from Janelle as she made our selection a lot easier with what we purchased. We picked our order up from the warehouse and dealt with Courtney, who was also thorough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHoppers Crossing - Vic3029
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Review collected in partnership with OZ Design Furniture

Joshuag

JoshuagSouth East Queensland, QLD

Excellent service and great value.

published

Our dining table was great value. The team at the store were very helpful. We love our new dining table.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMacgregor
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers
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OZ Design Furniture Physical store

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(85)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture
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