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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,569 reviews · View Statistics

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Ken m

Ken m

  • 2 reviews
  • 1 like

Poor quality furniture shocking customer service

published

Brought table and chairs, table damaged, replacement table damaged, weeks of stalling before reluctant refund, never use these cowboys again, shocking company

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
Store LocationHelensvale
Kerryh

KerryhQueensland

Unacceptable Quality and service.

published

Waited 5 months for Totti dining chairs, all 8 chairs were damaged with paint and production defects on pick up.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaroochydore
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Review collected in partnership with OZ Design Furniture

Janenem

JanenemGreater Melbourne (Outer), VIC

Shocking product quality

published

Ordered some lovely furniture. A large table, 6 chairs and 2 larger end chairs for table. Also ordered a matching sideboard. When the goods were finally delivered the table and chairs were perfect. BUT the sideboard was terribly made. The 3 doors were so ill fitting that it was impossible to shut them. This was returned on the spot!! Was told it would take at least 2 weeks for a replacement. SO DISAPPOINTED by QUALITY

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationPreston northland
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Review collected in partnership with OZ Design Furniture

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Not Happy

Not Happy Greater Melbourne (Inner), VIC

Oz design was a nightmare !

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationEssendon; Victoria
Alex B.

Alex B.Hunter Region, NSW

  • 2 reviews

Excellent service and product

published

I purchased four glorious chairs from Ozdesign. After getting them home and unboxing them, I discovered one was defective. The team at Ozdesign Kotara wasted no time in getting a replacement for me. They were wonderful and efficient! I strongly recommend you see them for your next Furniture purchase

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara Nsw
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Review collected in partnership with OZ Design Furniture

Graemep

GraemepSouth East Queensland, QLD

Oz Design Staff go to extra effort.

published

From the original purchase to final sale there were a number of changes of mind, by ourselves, cancelled changes to order due to communication misunderstandings, and incorrect payment entry.

Over the 4 separate visits to the store and a couple of phone calls, there was never any angry words or enforcement of company policy.
Together, between with the staff, management and ourselves, the issues were addressed amicably and OZ Design have a happy customer who praise their service and new customers buy as a result.
Big wrap to Jeanette for assistance rendered.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHelensvale Qld
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Review collected in partnership with OZ Design Furniture

steely

steelyWide Bay-Burnett, QLD

  • 3 reviews

misleading

published

Rang today 23/04/21 was brutally honest with Suzie the saleswoman, without being abusive. She could not accept what I said so the the easy option was to hang up in my ear. Refused to tell the name of the franchisee would only provide me with an email address. Wow haven times changed when a business refuses to answer a reasonable question like that.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMaroochydore

Found it here and we looked everywhere

published

Great range of products and store layout inviting
Knowledgeable staff helped us make a deicision and we had been looking around a long time for dining chairs
Good quality
One chair was damaged in transit however replacement ordered quickly by very helpful lady

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
Store LocationBundall Qld
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Review collected in partnership with OZ Design Furniture

Good Service

published

Range of products is very good. The sideboard we purchased was faulty and they were very helpful in replacing it. This was hassle free.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationPort Macquarie
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Review collected in partnership with OZ Design Furniture

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Jief

JiefSydney, NSW

The actual cabinet has existing damage

published

I noticed there is existing damage at the back of the cabinet. Very notifiable. Try to contact the store but no further action been made.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationAuburn
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Review collected in partnership with OZ Design Furniture

R.Robles

R.RoblesSydney, NSW

Follow up on my previous review Re: Terrible Store Manager

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHomebush
Tony M

Tony MGreater Melbourne (Outer), VIC

Absolutely deceiving Sales Pitch

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNorthland Preston
Ashley

AshleySouth East Queensland, QLD

Excellent products and great customer service

published

The furniture is beautifully made and arrived exactly when we were told it would. The staff in the Fortitude Valley store were very accommodating particularly when changing our order and the customer service / claims team were fantastic in resolving a slight issue with one of the pieces. We are very happy - we have some beautiful furniture that feels and looks like it will stand the test of time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationQld - Fortitude Valley
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Review collected in partnership with OZ Design Furniture

Ruonanw

RuonanwGreater Melbourne (Inner), VIC

  • 2 reviews

Nice service

published

The sales are nice people and very good service while in the store. The products quality is wonderful as well. Love this experience.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationNunwading
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Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Sourav P.

Sourav P.Sydney Surrounds, NSW

  • 2 reviews

Very good Complaint Management

published

We ordered the Cleleste Coffee table from OZ Design Castle Hill outlet. We picked up the table from their Rouse Hill Warehouse. On opening it up in the house we noticed the mirror on top is not cut properly and a section of the edge was straight instead of being round. On lodging a complain it was promptly attended and also they asked us to use the table until the new one is available. Very happy with the Complaint management process.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationCastle Hill
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers
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OZ Design Furniture Physical store

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(85)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture
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