Reviewer Photos & Videos
Poor quality furniture shocking customer service
Brought table and chairs, table damaged, replacement table damaged, weeks of stalling before reluctant refund, never use these cowboys again, shocking company
- QLD, Maroochydore
Unacceptable Quality and service.
Waited 5 months for Totti dining chairs, all 8 chairs were damaged with paint and production defects on pick up.
- VIC, Northland
Shocking product quality
Ordered some lovely furniture. A large table, 6 chairs and 2 larger end chairs for table. Also ordered a matching sideboard. When the goods were finally delivered the table and chairs were perfect. BUT the sideboard was terribly made. The 3 doors were so ill fitting that it was impossible to shut them. This was returned on the spot!! Was told it would take at least 2 weeks for a replacement. SO DISAPPOINTED by QUALITY
Oz design was a nightmare !
Do not buy any furniture with OZ design .
This is a warning to everyone who think they are saving money by purchasing furniture from this people.
Their customer service is absolutely disgusting and they sell faulty products and they put the blame on the customer even though the product was not opened yet .
Please don’t go through the heart ache of trying to reason with this people.
They are very cunning and they seem to blame the customer instead of the supplier.
My money was wasted in this place and I am warning all others to STOP going into a...
- NSW, Kotara
Excellent service and product
I purchased four glorious chairs from Ozdesign. After getting them home and unboxing them, I discovered one was defective. The team at Ozdesign Kotara wasted no time in getting a replacement for me. They were wonderful and efficient! I strongly recommend you see them for your next Furniture purchase
- QLD, Helensvale
Oz Design Staff go to extra effort.
From the original purchase to final sale there were a number of changes of mind, by ourselves, cancelled changes to order due to communication misunderstandings, and incorrect payment entry.
Over the 4 separate visits to the store and a couple of phone calls, there was never any angry words or enforcement of company policy.
Together, between with the staff, management and ourselves, the issues were addressed amicably and OZ Design have a happy customer who praise their service and new customers buy as a result.
Big wrap to Jeanette for assistance rendered.
Rang today 23/04/21 was brutally honest with Suzie the saleswoman, without being abusive. She could not accept what I said so the the easy option was to hang up in my ear. Refused to tell the name of the franchisee would only provide me with an email address. Wow haven times changed when a business refuses to answer a reasonable question like that.
- QLD, Bundall
Found it here and we looked everywhere
Great range of products and store layout inviting
Knowledgeable staff helped us make a deicision and we had been looking around a long time for dining chairs
One chair was damaged in transit however replacement ordered quickly by very helpful lady
- NSW, Port Macquarie
Range of products is very good. The sideboard we purchased was faulty and they were very helpful in replacing it. This was hassle free.
- NSW, Auburn
The actual cabinet has existing damage
I noticed there is existing damage at the back of the cabinet. Very notifiable. Try to contact the store but no further action been made.
- NSW, Homebush
Follow up on my previous review Re: Terrible Store Manager
This is a follow up review after my husband received a call from your Retail Operations Manager named “[Name Removed]” (FYI. everything was recorded) Isn’t it funny you asked my husband’s credit card number and asked him to pay another 50 dollars delivery fee?? It’s funny how I can hear you saying the delivery guy knocked on our door with number 3 written in our mailbox or front door? Well, as a matter of fact we don’t have a mailbox yet bcoz we haven’t done our driveway and our landscaping yet as we just finished building our house! Another L...IE from your end/ delivery guy named [Name Removed]. Can you please send us a proof that you really did come to our place/house last Friday 12/03? In addition, your warehouse is in Rousehill and we live in Marsden Park exactly 15 kilometers away from us and charging us 99 dollars for delivery fee is outrageous. And yet you asked my husband to pay ANOTHER 50 dollars for another delivery fee that was obviously a mistake on your end! I will never withdraw my application on fair trading- NEVER! And thank you for calling as everything was recorded when u said that “delivery guy knocked on our door” and will be forwarded to them as evidence! Thanks, but No thanks!
Absolutely deceiving Sales Pitch
After spending some time in store choosing the type of furniture that suited, I placed an order and was told that the product would be delivered in approx. 6 weeks. After waiting and getting close to the delivery date, I had called to confirm that all was to be delivered as previously promised only then did I receive several email explaining there had been a delay in the shipment of my product. The product wasn't delivered until 4 MONTHS after the signing of the original order. When the product was finally delivered it was found to be Faulty an...d after going through all the right channels (customer service) Oz design had ordered a replacement, which was delivered just on 2 months after the original complaint this is now 6 months after the signing of sales order. When the replacement was delivered again it was faulty, when customer service was advised of the fault again it seemed to get to hard for all concerned. I was offered an insult for settlement a dollar amount in cash paid into my account or a little more than double that as a in store credit. I decided on the cash settlement as at this stage a staggering 7 months after signing sales order I was not spending or ever will spend another cent in an OZ design store. I choose OZ design because I thought they were a quality and reputable company, HOW WRONG COULD I BE! Very miss leading and absolutely Disgusting service. Beware of what you are promised.
- QLD, Fortitude Valley
Excellent products and great customer service
The furniture is beautifully made and arrived exactly when we were told it would. The staff in the Fortitude Valley store were very accommodating particularly when changing our order and the customer service / claims team were fantastic in resolving a slight issue with one of the pieces. We are very happy - we have some beautiful furniture that feels and looks like it will stand the test of time.
- VIC, Nunawading
The sales are nice people and very good service while in the store. The products quality is wonderful as well. Love this experience.
Review collected in partnership with OZ Design Furniture
The reviewer stated that an incentive was offered for this review
- NSW, Castle Hill
Very good Complaint Management
We ordered the Cleleste Coffee table from OZ Design Castle Hill outlet. We picked up the table from their Rouse Hill Warehouse. On opening it up in the house we noticed the mirror on top is not cut properly and a section of the edge was straight instead of being round. On lodging a complain it was promptly attended and also they asked us to use the table until the new one is available. Very happy with the Complaint management process.
Questions & Answers
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
can please tell me how long is your warranty on leather chairs and leather couch. thankyou
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.