Reviewer Photos & Videos
- QLD, Maroochydore
Damaged table. Owner refused to help
I bought a large handmade table from OzDesign Maroochydore and besides a great first interaction with [Name Removed] I have nothing good to say about this place. I went in a week after paying the deposit to look at other furniture and found that our table was 5% less because it had been discontinued a month prior. Staff didn't want to apply that reduction to our order and basically ignored my wife and I so I walked out to look for a console table elsewhere.
10 weeks after ordering I was told it would be another 4-5 weeks because of COVID delay...s. I'm not sure how you can blame COVID for a Victorian hardwood table made locally but staff were abrupt and did not offer any further explanation. It ended up arriving early and everything initially appeared to be ok. I was away for 2 days and sat down at the table for the first time and found some deep scratches in the middle of the table top that can only be seen at certain angles under lights due to the high shine finish. The owner replied to my email but was not interested in physically assessing the damage and instead said the delivery guys thought it was fine. I don't have kids or a dog and the table had not been used but apparently fair compensation for a scratched $2750 table is a can of polish and a refusal to address the issue further. I have several more rooms to furnish and at this stage I won't even consider OzDesigns.
- NSW, Coffs Harbour
Very happy with the end result
After receiving our order, some furniture did not suit the space intended. Sales assistant Helena was very understanding and helpful in finding some alternatives. We are extremely happy with the end result
Poor quality furniture shocking customer service
Brought table and chairs, table damaged, replacement table damaged, weeks of stalling before reluctant refund, never use these cowboys again, shocking company
- VIC, Northland
Shocking product quality
Ordered some lovely furniture. A large table, 6 chairs and 2 larger end chairs for table. Also ordered a matching sideboard. When the goods were finally delivered the table and chairs were perfect. BUT the sideboard was terribly made. The 3 doors were so ill fitting that it was impossible to shut them. This was returned on the spot!! Was told it would take at least 2 weeks for a replacement. SO DISAPPOINTED by QUALITY
Oz design was a nightmare !
Do not buy any furniture with OZ design .
This is a warning to everyone who think they are saving money by purchasing furniture from this people.
Their customer service is absolutely disgusting and they sell faulty products and they put the blame on the customer even though the product was not opened yet .
Please don’t go through the heart ache of trying to reason with this people.
They are very cunning and they seem to blame the customer instead of the supplier.
My money was wasted in this place and I am warning all others to STOP going into a...
- NSW, Moore Park
Awful customer service.
Before buying my item I asked several times about the time of delivery and it was confirm for 4 weeks. I received it 2.5 months later.
Excellent product range. Great service.. staff are fantastic. Wish I had more money to spend to spend! I want so many things availably
- SA, Marion
Just fabulous, love the shop could literally life in it, it’s so stylish
Beautifully set out, easy to navigate. Friendly staff, nice ambience, great sales, lovely eclectic pieces of furniture. Would definitely return.
- NSW, Tuggerah
Excellent choice of products.
Was able to look at everything without being pestered. Staff pleasant and helpful, kindly and nothing was too much trouble.
- NSW, Kotara
Items were very poor quality have water stains that can't be removed I will more than likely have to sand and refinish
- NSW, Castle Hill
Excellent customer service
Store very well set out, easy to navigate and friendly staff to assist which made our shopping more satisfying in purchasing from the store
- QLD, Skygate
Lovely store to take a look around with a huge variety of furnishings to chose from.
I love all my products
I have bought
- VIC, Hoppers Crossing
Friendly staff. Items not good upon Delivery.will not buy again
Easy to navigate in store. Friendly staff. Products are good. But OZ is Not careful delivering items. Items received has a lot of scratches/marks especially the resin part which is its design. The condition of the item is not as is when bought. We love OZ design but Will not buy again and will not recommend to friends. Not a pleasant experience,
- NSW, Auburn
Helpful & Ontime
Buying from Ozdesign was such an easy experience - we purchased couches and were given a time frame that they were actually able to live up to. Everyone was so helpful from purchase to delivery.
The store itself can be a little difficult to look through as there is so much on offer and everything seems to be a little on top of each other. But nevertheless, we were able to find a product we liked.
- NSW, Campbelltown
Easy to navigate the store. Found a chair we liked.
It arrived when they said it would.
I put it together without too much fuss.
Questions & Answers
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
can please tell me how long is your warranty on leather chairs and leather couch. thankyou
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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