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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,569 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (1,634)
  • Return Claim MadeYes (45) · No (1,625)
  • Warranty Claim MadeYes (26) · No (1,640)
  • Product Appearance As advertised (1,702) · Not as advertised
  • Customer Service
    4.7 (1,580)
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Kylie

Kylie South East Queensland, QLD

Good product but terrible customer service

published

I had a very negative experience with a staff member named [Name Removed]. I phoned on 6 separate occasions to place my order and each time [Name Removed] was rude and abrupt and each time said she would call me back yet never did. On the day I picked up my rug with my newborn daughter in the baby carrier [Name Removed] was particularly rude telling me the rug would not fit in my car despite me saying I've measured it and it would. I could tell [Name Removed] behaviour was making other staff uncomfortable and they looked embarrassed by her actions. I'd be surprised if I am the first to have this experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationJindalee
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Review collected in partnership with OZ Design Furniture

Gaye

GayeCentral Highlands and Goldfields, VIC

Fantastic Assistance Still to receive furniture.

published

The store was easy to navigate and the brochure helpful. The sales staff were outstanding in meeting our many requests. Have not received furniture as yet so can't comment as yet about quality.

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Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBendigo
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Review collected in partnership with OZ Design Furniture

Maureen C.

Maureen C.South-Eastern Region, NSW

  • 2 reviews

Good Store

published

The wide variety of products in the store and beautiful furniture made it very hard to navigate the store.
The furniture we have bought is very good quality and the delivery people usually did a very good job.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara, NSW
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Review collected in partnership with OZ Design Furniture

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Perfect

published

We love the console we ordered after seeing it online after waiting less than a week for item to arrive from Sydney and to be received. It arrived on time, was exactly as we’d imagined it in our room and was delivered efficiently.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington, Victoria
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Review collected in partnership with OZ Design Furniture

Graeme M.

Graeme M.Metropolitan Adelaide, SA

  • 2 reviews

Great

published

We wanted a couple of chairs to go in our family room and tramped all around the stores at Gepps X. They were the only store that had what we wanted for a reasonable price. When we got them at home ... great

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGepps Cross
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Review collected in partnership with OZ Design Furniture

Sunny

SunnyGreater Melbourne (Outer), VIC

Amazing customer service

published

Received our couch today and its looks amazing. Staff help us a lot to choose fabric,colour,style .
Product quality is great too.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHoppers crossing
Corie

CorieMetropolitan Adelaide, SA

Excellent service

published

We have just purchased an apartment and have purchased most of our furniture and home decor from your store at Gepps Cross. The experience walking in your store is fantastic. Easy to find the products we were looking for. Holly has provided exceptional customer service. Nothing is too much trouble and suggestions to help us with our choices were the best we have ever experienced. We visit the store weekly and always puchase something because love the products. Donna has also been a terrific support to us.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGepps cross
Kerry J

Kerry J

  • 2 reviews

Found what I was looking for

published

Was welcomed by staff when I entered the Mornington store & was allowed to “look” without being pestered. Found my ideal dining setting & paid deposit. Delivery was to be for 7 weeks but there was a problem with it arriving in Australia but I was send emails updating me with what was happening & an apology. Great communication. Chairs are still to come due to a manufacturing problem but store offered me delivery of table & TV unit then chairs when they arrive for no further charge. Delivery guys were great, professional & helpful. Will buy from OZ design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington
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Review collected in partnership with OZ Design Furniture

Kerrie Gravenall

Kerrie GravenallGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Happy with our purchase

published

Great customer service from Janelle as she made our selection a lot easier with what we purchased. We picked our order up from the warehouse and dealt with Courtney, who was also thorough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHoppers Crossing - Vic3029
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Review collected in partnership with OZ Design Furniture

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Joshuag

JoshuagSouth East Queensland, QLD

Excellent service and great value.

published

Our dining table was great value. The team at the store were very helpful. We love our new dining table.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMacgregor
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Review collected in partnership with OZ Design Furniture

Phyllis W

Phyllis WGreater Melbourne (Outer), VIC

Excellent service, up to date details of delivery and love my purchase.

published

The range and staff help at the Narre Warren store was exceptional. Very pleased with finding exactly what I wanted. Will certainly shop there again. The experience was most enjoyable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNarre Warren
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Review collected in partnership with OZ Design Furniture

Great service

published

Easy to navigate the store. Great products. Good quality chairs. No assembly. Great service in the shop on a very busy day and efficient and quick delivery.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKotara
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Review collected in partnership with OZ Design Furniture

Tinag

TinagGreater Melbourne (Metropolitan), VIC

Very happy with my beautiful new couch.

published

Very Happy with my beautiful new couch. Sales person was very helpful. It did take 6 months for my couch to be delivered . It was worth the wait. Australian made .Will buy again from Oz Furniture very happy .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationEssendon Victoria
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Review collected in partnership with OZ Design Furniture

Great furniture

published

Very satisfied with all the furniture purchased. Perfect coastal furniture, great quality, beautifully packed & carefully delivered. Looks great in our house.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationPort Macquarie
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Review collected in partnership with OZ Design Furniture

Christinal

ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
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Review collected in partnership with OZ Design Furniture

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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers
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OZ Design Furniture Physical store

Details

Compare all 38 OZ Design Furniture
OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(85)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture
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