Reviewer Photos & Videos
- QLD, Jindalee
Good product but terrible customer service
I had a very negative experience with a staff member named [Name Removed]. I phoned on 6 separate occasions to place my order and each time [Name Removed] was rude and abrupt and each time said she would call me back yet never did. On the day I picked up my rug with my newborn daughter in the baby carrier [Name Removed] was particularly rude telling me the rug would not fit in my car despite me saying I've measured it and it would. I could tell [Name Removed] behaviour was making other staff uncomfortable and they looked embarrassed by her actions. I'd be surprised if I am the first to have this experience.
- QLD, Maroochydore
Damaged table. Owner refused to help
I bought a large handmade table from OzDesign Maroochydore and besides a great first interaction with [Name Removed] I have nothing good to say about this place. I went in a week after paying the deposit to look at other furniture and found that our table was 5% less because it had been discontinued a month prior. Staff didn't want to apply that reduction to our order and basically ignored my wife and I so I walked out to look for a console table elsewhere.
10 weeks after ordering I was told it would be another 4-5 weeks because of COVID delay...s. I'm not sure how you can blame COVID for a Victorian hardwood table made locally but staff were abrupt and did not offer any further explanation. It ended up arriving early and everything initially appeared to be ok. I was away for 2 days and sat down at the table for the first time and found some deep scratches in the middle of the table top that can only be seen at certain angles under lights due to the high shine finish. The owner replied to my email but was not interested in physically assessing the damage and instead said the delivery guys thought it was fine. I don't have kids or a dog and the table had not been used but apparently fair compensation for a scratched $2750 table is a can of polish and a refusal to address the issue further. I have several more rooms to furnish and at this stage I won't even consider OzDesigns.
Poor quality furniture shocking customer service
Brought table and chairs, table damaged, replacement table damaged, weeks of stalling before reluctant refund, never use these cowboys again, shocking company
- QLD, Maroochydore
Unacceptable Quality and service.
Waited 5 months for Totti dining chairs, all 8 chairs were damaged with paint and production defects on pick up.
- VIC, Northland
Shocking product quality
Ordered some lovely furniture. A large table, 6 chairs and 2 larger end chairs for table. Also ordered a matching sideboard. When the goods were finally delivered the table and chairs were perfect. BUT the sideboard was terribly made. The 3 doors were so ill fitting that it was impossible to shut them. This was returned on the spot!! Was told it would take at least 2 weeks for a replacement. SO DISAPPOINTED by QUALITY
Oz design was a nightmare !
Do not buy any furniture with OZ design .
This is a warning to everyone who think they are saving money by purchasing furniture from this people.
Their customer service is absolutely disgusting and they sell faulty products and they put the blame on the customer even though the product was not opened yet .
Please don’t go through the heart ache of trying to reason with this people.
They are very cunning and they seem to blame the customer instead of the supplier.
My money was wasted in this place and I am warning all others to STOP going into a...
- NSW, Moore Park
Awful customer service.
Before buying my item I asked several times about the time of delivery and it was confirm for 4 weeks. I received it 2.5 months later.
- VIC, Narre Warren
Delays delays delays
Found furniture i wanted which was good at start of March for my new house i was moving into at start of May. Unfortunately i received half the order on May 15 which was to be expected as there was delays. It was delivered to my old address for some reason, no idea why. Still waiting for dining table apparently due to dock June 26 which is bad enough and 2nd chaise lounge is now due mid August.
I realize there is delays due to covid but having to wait until August is beyond bad would never have ordered anything if i knew it was going to be del...
- NSW, West Gosford
Rude staff member
I went into the store to pick up an online order and had an interaction with a staff member that left me vowing never to go back. She was rude and insulting in view of other customers. It was absolutely uncalled for.
The product I purchased is great. Such a shame about the staff
- VIC, Essendon
Great Product But The Customer Service And Product Delivery Was A Complete Disaster
Ordered on the 3rd january 2021 and estimated delivery was 7 weeks.....Actual delivery 06th may 2021 - no contact from oz furniture during the whole period...We were the one calling every month to finally discover there was a mistake from the warehouse.... No contact at all from oz furniture....Very quick to take your money though....
- QLD, Helensvale
Would not deal with the staff again
The older woman who runs the store is utterly rude and I would drive to a different store to purchase more items .
The products are beautiful just the staff are rude.
- VIC, Essendon
The worst waited 6 months for my dining table and don't even have my dining chairs yet. Never buying from Oz Design again
Left feeling very sorry and frustrated. Ordered Aussie made longe suite in January, to be told starting our build this week, yep two months later than promised. Then comes the, oh the supplier does not have the fabric phone call, seriously... so cancelled the order and will never shop here again, complete waste of time, expensive and no service at all...
- VIC, Nunawading
Absolutely terrible terrible and terrible
Just wasting time, I paid around 70% of the invoice on the purchasing day but after lots of calls and after 2 months of waiting, I just received some parts and not all. Some have defected, after lots of following up I received some parts and not all again. Seems like they don't care about you at all and just reaping themself. Don't waste your time as seems they have a major stock issue. They pushed me to accept a defective item and when I refused, they delay it even more than 4 months.
No Customer Care
We ordered a dining table last November and were told they were in stock and would be delivered before Christmas. When I rang to arrange delivery, the girl on the phone laughed when I said I was expecting my table that week and said there was no way that table was ever going to be delivered that year. From then on, once a month, we received a very curt, computer generated email stating that the table would not be delivered for another month. This went on for 6 months. Finally, we got a text saying the table was in and was ready for delivery. To...our extreme disappointment, the table was stained a completely different colour to the one we ordered. We emailed customer service the next day. After no reply, four days later I rang through my concerns. I was told to send through proof of purchase and photos, which I did immediately. A week later I had heard nothing so I rang again. Customer service said they never received the email, even though it had sent on my computer. They said they had had a lot of computer issues lately. I made them wait on the line until they could confirm they had the photos. This was confirmed and I was told someone would get back to me. I received an email the next day claiming no responsibility for the different coloured table as timber can vary in colour. We will never buy anything from OzDesign Furniture again. They couldn’t care less about their customers!
Questions & Answers
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
can please tell me how long is your warranty on leather chairs and leather couch. thankyou
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
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