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OZ Design Furniture Physical store

OZ Design Furniture Physical store

ACT, Fyshwick, NSW, QLD, etc...
4.4 from 3,569 reviews · View Statistics

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Kylie

Kylie South East Queensland, QLD

Good product but terrible customer service

published

I had a very negative experience with a staff member named [Name Removed]. I phoned on 6 separate occasions to place my order and each time [Name Removed] was rude and abrupt and each time said she would call me back yet never did. On the day I picked up my rug with my newborn daughter in the baby carrier [Name Removed] was particularly rude telling me the rug would not fit in my car despite me saying I've measured it and it would. I could tell [Name Removed] behaviour was making other staff uncomfortable and they looked embarrassed by her actions. I'd be surprised if I am the first to have this experience.

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Review collected in partnership with OZ Design Furniture

Nathanp

NathanpSouth East Queensland, QLD

Damaged table. Owner refused to help

published
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Product Quality
Customer Service
Ken m

Ken m

  • 2 reviews
  • 1 like

Poor quality furniture shocking customer service

published

Brought table and chairs, table damaged, replacement table damaged, weeks of stalling before reluctant refund, never use these cowboys again, shocking company

Product Quality
Customer Service
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Kerryh

KerryhQueensland

Unacceptable Quality and service.

published

Waited 5 months for Totti dining chairs, all 8 chairs were damaged with paint and production defects on pick up.

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Janenem

JanenemGreater Melbourne (Outer), VIC

Shocking product quality

published

Ordered some lovely furniture. A large table, 6 chairs and 2 larger end chairs for table. Also ordered a matching sideboard. When the goods were finally delivered the table and chairs were perfect. BUT the sideboard was terribly made. The 3 doors were so ill fitting that it was impossible to shut them. This was returned on the spot!! Was told it would take at least 2 weeks for a replacement. SO DISAPPOINTED by QUALITY

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Review collected in partnership with OZ Design Furniture

Not Happy

Not Happy Greater Melbourne (Inner), VIC

Oz design was a nightmare !

published
Product Quality
Customer Service
Juliana M.

Juliana M.Sydney, NSW

Awful customer service.

published

Before buying my item I asked several times about the time of delivery and it was confirm for 4 weeks. I received it 2.5 months later.

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Review collected in partnership with OZ Design Furniture

john beddard

john beddardGreater Melbourne (Outer), VIC

Delays delays delays

published
Customer Service
Incentivised ReviewNo
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Review collected in partnership with OZ Design Furniture

MelissaB

MelissaBSydney Surrounds, NSW

Rude staff member

published

I went into the store to pick up an online order and had an interaction with a staff member that left me vowing never to go back. She was rude and insulting in view of other customers. It was absolutely uncalled for.
The product I purchased is great. Such a shame about the staff

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Review collected in partnership with OZ Design Furniture

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Damien O.

Damien O.Greater Melbourne (Outer), VIC

Great Product But The Customer Service And Product Delivery Was A Complete Disaster

published

Ordered on the 3rd january 2021 and estimated delivery was 7 weeks.....Actual delivery 06th may 2021 - no contact from oz furniture during the whole period...We were the one calling every month to finally discover there was a mistake from the warehouse.... No contact at all from oz furniture....Very quick to take your money though....

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Review collected in partnership with OZ Design Furniture

Carmenb

CarmenbSouth East Queensland, QLD

Would not deal with the staff again

published

The older woman who runs the store is utterly rude and I would drive to a different store to purchase more items .
The products are beautiful just the staff are rude.

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Review collected in partnership with OZ Design Furniture

Peter G.

Peter G.Greater Melbourne (Inner), VIC

.Never Again

published

The worst waited 6 months for my dining table and don't even have my dining chairs yet. Never buying from Oz Design again

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Andrew L.

Andrew L.Greater Melbourne (Outer), VIC

Never again

published

Left feeling very sorry and frustrated. Ordered Aussie made longe suite in January, to be told starting our build this week, yep two months later than promised. Then comes the, oh the supplier does not have the fabric phone call, seriously... so cancelled the order and will never shop here again, complete waste of time, expensive and no service at all...

Product Quality
Customer Service
Saleheddin S.

Saleheddin S.

  • 2 reviews

Absolutely terrible terrible and terrible

published

Just wasting time, I paid around 70% of the invoice on the purchasing day but after lots of calls and after 2 months of waiting, I just received some parts and not all. Some have defected, after lots of following up I received some parts and not all again. Seems like they don't care about you at all and just reaping themself. Don't waste your time as seems they have a major stock issue. They pushed me to accept a defective item and when I refused, they delay it even more than 4 months.

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Review collected in partnership with OZ Design Furniture

Unhappy

UnhappySydney Surrounds, NSW

No Customer Care

published
Customer Service
Incentivised ReviewNo
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Questions & Answers

Jane Daffy

Jane Daffyasked

NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers
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OZ Design Furniture Physical store

Details

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OZ Design Furniture ACT, Fyshwick
  • Award Winner 2020

OZ Design Furniture ACT, Fyshwick

4.6
(85)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 38 OZ Design Furniture
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